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January 2024 by Rebecca Nelson
I tried calling the rental department multiple times throughout the day and was continuously hung up on..... Sigh.....
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November 2023 by Valerie L.
I did an online order for curbside picked I let them know I was there in spot 3. I waited 1hr in the car saying someone will be out soon. Never came I went in to see what the hold up was , my items were on the shelf for customer pickup. I couldn't believe it. Lowe's it is. Home Depot Toms River can go to Hell.
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August 2023 by Elisa D.
In January 0f 2022, we purchased an Andersen French Door from Home depot in Toms River and paid in full since it was a special order. We were told we needed a heavier door since it is extremely windy in our area and we purchased the more expensive door at the salesman's suggestion. We waited for over 3 months for the door to be installed and when it was installed, the lock did not work properly. We were told that the lock would be changed and waited another for six weeks the lock to be reinstalled. Less than 6 months later in December, 2022, we had complained again since the door constantly blew open and the lock didn't catch. The district manager of doors came and looked at it after the lock actually fell off and he changed the lock again. In June of 2023, the door was still blowing open and the lock was not catching. We again called Home Depot and when we received a call back, we were told to call Andersen. After talking to several people at Home Depot, one of them got me a contact number of a sales rep at Andersen. He gave me the customer service number at Andersen and someone there sent out a new piece to install so that the door would catch properly. At the end of July, 2023, an installer from Home Depot came and decided that we only needed the lock replaced so he did not install the piece from Andersen. In less than 2 days, the door was blowing open in the wind and the lock was not catching. Since that time I have tried numerous times to reach someone who can help me to no avail. Now I have received a phone call from Home Depot making an appointment in 3 weeks to "have someone look at the lock".Obviously, I will never recommend or shop at Home Depot again. However, I would like to have my door repaired and I feel I should be compensated for the time, effort and frustration spent on trying to get this accomplished.
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November 2022 by Raymond Tozer
Staff was very good. The rental pricing is not bad the only problem I have is they used to take cash at end of rental that's done. But almost they had what I needed. They have some decent used tools for sale some are pretty reasonable if you can't afford new ones. Or you only need the tool every now or then good choice. The staff isn't to bad better than most. The store is easy to get to and there is some good stores in the shopping plaza.
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August 2022 by Suzanne G.
First of all, I question a person named Joshua who looks like a woman in her/his profile photo. Her/his review was not at all kind or accurate. People "looked at me strange" is not a review of the store. Sounds like this person has a grudge against a certain political party, and other reviewers found it funny. My experience in this store has always been positive. I never saw rats, or people gawking at me strangely. The employees have ALWAYS been most helpful and I have nothing bad to say about Home Depot because I was taught that if you can't say something nice, don't say anything. Joshua sounds like a sad neurotic person.
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July 2022 by Laura Anna
currently have a kitchen full of water and waterfalls of water seeping down into my downstairs from an easy dishwasher install. now I have main water turned off and company they contracted who has NO plumbers which is who should have installed it at that install price says they will try to find a plumber today or I can just find one and I should use my homeowners insurance since they don't feel as though it was their issue home depot says they will TRY to get the company they contracted to send a plumber again offering nothing except I'm sorry while my downstairs room is raining Hiring good people is where good service begins
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March 2022 by Caysey J.
My dad died a little over a month ago and today my mom went to rent a box truck so she could go pick up a mattress and bed set and because the insurance was under my dad's name even though everything else had my moms name on it they told her that they couldn't help her even though my dad is dead and they have the same last name i don't understand how they can do that
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January 2022 by Joshua F.
I walked into Home Depot WITH MY MASK ON!!! i was looking for something and people were looking at me weird BECAUSE I WAS A WOMEN!!! i could smell the republican i was disgusted!! personally i find it hard to shop when i see republicans because i just can't breathe when i smell them. The bathrooms were disgusting and somewhat offensive. I even saw a rat in the stalls.
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July 2021 by S D.
I rarely leave reviews but I even downloaded Yelp just to leave this review which is pretty sad. I called tool rental in TR, brick & Lakewood for machine rental availability, Every single person sounded annoyed & didn't want to deal w/ you & rushed to get off the phone so I didn't bother asking any extra questions.I called TR tool rental one last time since they were closest & a new person picked up this time & was friendly to talk to - I'm pretty sure it was the younger kid worker.I go there to rent a machine & the trailer had 4+ lights out on the trailer and also a license light broken off (so 5 lights out total) so I made sure to make a video while in the parking lot.The machine had a fault code displayed on the dash. Since I planned on being back before dark I didn't mind the marker/license lights being out.I'm not new to gas engine/diesel/hydraulic repair (over 10+ yrs repairing them) & have worked at enough shops to know it's common practice to let a vehicle/equipment to be rented/used w/ a fault code displayed since some equipment will display a fault code for literally anything these days like low air psi or a light out or something minor.Figuring HD is a huge brand w/ good rep I assumed the fault was no big issue & I didn't want to waste my precious time researching the code since the 4hr rental countdown had started right after they put a hold on your cc. Isn't the timer supposed to start when you leave/loaded? Why am I paying an insane rate while someone is taking their time doin their pre trip inspection? I get machine home & before I even unload it I take a video of the hour meter, fuel gauge, fault code etc.Everything goes good for first hr but eventually got to the point it struggled to go up a small hill even w/ no load.I let it cool to give it a rest hoping to get some more productive time out of it but it still had lost power after cooling down so I could not finish my job.I called 2 diff phone #'s and just rang.By that time I knew I couldn't finish the job anyway so cleaned/fueled it.I finally got thru to someone & it was someone friendly, I believe it was the younger worker again he was helpful w/ the limited authority he had.When I brought it back he was busy assisting another customer, I saw a worker come out of tool rental w/ a clipboard figuring to do post trip inspection so I started to explain the situation as he was walking around the machine on trailer but he didn't seem to care what I was saying. He continued w/ his inspection.I was trying to explain/show which trailer lights were out & he said it was probably an issue w/ my truck wiring & not the trailer.I explained if one marker/clearance light is on then that means they all should be on, since it's all the same circuit, meaning it can't be an issue with my truck since it's putting out power to other operational lights.I was also trying to explain how the machine had a fault code on before I even took it off the trailer hence why I took a time stamped video showing the hr meter & the fault code.Specifically showing it's the same hr reading from when I picked it up so it couldn't be blamed on me but he ended up trying to blame it on me & making it sound like he's doing me a favor by not saying anything since I didn't take out the damage protection. Home Depot would keep their equipment maintained right? Or so I thought.But it's obvious the equipment is not maintained/inspected at all (no fresh grease seen either/the boom even squeaked during operation proving the lack of maintenance along with the inoperative 5 trailer lights and fault code.) So essentially I received a faulty machine & faulty trailer WITH documentation of everything but he didn't want to listen & kept speaking over me.He ended up giving me a discount I still wasn't happy w/ but I didn't have time to argue I was losing money by the minute & lost money on the job as it is since I couldn't even fi
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May 2021 by Chris Root
they sell extended warranties on appliances, but don't waste your money. My dryer broke 2 months after I bought it and the manager told me it wasn't his problem and said samsung should take care of it. I paid 160 for the extended warranty and he said that doesn't mean anything to him.
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April 2021 by Lezlie Maret
I went to Home Depot in toms River to choose an exterior door. Several days later I was called with an appointment. Someone was due to show up between 3 and 5 PM today. They are a no-show. Thank you Home Depot for wasting my afternoon.
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April 2021 by Karen Koch
They have the BEST customer service here! (Toms River, NJ)
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November 2020 by Gregory M.
The worst experience I have had. I have been a long time Toms River Home Depot customer for many years. I recently purchased an appliance which went on sale days later and have been unsuccessful in getting the sale price credited to back into my account. Spoke with the Manager who told me he would look into it and would call back the next day. I never heard back from them. To make matters worse the scheduled delivery of my appliance was delayed 2 different times for driver/helper issues after confirming the delivery date and within hours of my scheduled delivery times. Resulting in lost wages for my family because I had to take 3 different days off from work in a 2 week period in order to get the appliance that I desperately needed. NEVER AGAIN WILL I SHOP THERE! Toms River Lowes just picked up a new customer
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August 2020 by Maria Ritchie
ordered windows had them installed they didnt caulk them properly therefore have water damage from the last storm it's been 4 months and still no odybseems to want to come and recall them as they should have been in tr he beginning included so many times went to home depot 3 ymtimes..still nothing
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August 2020 by Michael Burke
Very helpful.
