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March 2025 by Mike Miller
10 min. Wait, friendly representative
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March 2025 by Erika
If you guys are closed you should say so online. The building literally is empty, looks like renovation. I drove there for no reason
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March 2025 by Donna Mcknight
Great Experience
Johan was so Awesome ..
Great Asset to the Comcast Team
Very knowledgeable
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March 2025 by William Mahoney
Very long wait to be taken care of. Their automated website isn't much help either.
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March 2025 by sandra stanley
I have been a customer for a very long time since 2011 or before that I am currently having a financial hardship my service was interrupted due to past due balance and xfinity would not help me to get my service restored according to what I could pay today I needed a little extra time to pay the full past due balance and also I think that xfinity is seriously overpriced it's ridiculous I pay almost $400 dollars a month for xfinity it is way too much money and I think that because I have been a customer for so long and pay so much that they should have really tried to help me out I will definitely leave a review in detail about my experience with xfinity I think they rob their customers and take advantage of them it's just wrong especially in the times were in terrible and not a lot of good tv either and Internet service is also so great especially for the price! I think you should lower your prices and take better care of your customers!
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March 2025 by Jess Raccuglia
If I could leave one star I would. Terribly managed place. No one should have to wait 45 min to an hour to simply drop off boxes.
Suggestion to management, queue your customers based on thier needs. Dedicate one employee to take the quick and easy walk ins.
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February 2025 by Suzanne Craig
I had a great experience at the Xfinity store last weekend when I traded in my iPhone XR for an iPhone16. I believe the gentleman that helped us was named "Joele" -- he was clear and communicative and had some good advice. Apologies that I am not certain of his name -- he was really great and understands customer service. He also was managing more than one client at a time, and doing it well. My receipt says, "jsibri233" if that helps to identify him.
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February 2025 by Jennifer Stewart
I haven't received a statement by mail yet so that I know what I receive. I will visit them when I feel up to it.
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February 2025 by massimo Moscato
Great service
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February 2025 by Michelle Piano
Great service
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February 2025 by Eric Richardson
I don't post too many reviews but I felt I needed to let people know about our experience. I was reading the reviews and dreading coming in to cancel the cable services we have. However, everything was great. Robert was the rep that helped us. We came in on a Sunday afternoon and the whole process took maybe 10-15 minutes. He looked up our account, canceled the cable services, and let us know that our internet was one of the slower options without being pushy or trying to sell us junk. All our questions were answered and my mom's bill was lowered about $200. Thank you sir!
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February 2025 by Carol Lac
I had a service call and Gary came out. After checking the outside lines he set up the new TV and sound bar. When finished he explained everything he did. Was very happy with his service. Thanks Gary!
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January 2025 by Frank Bykowy
Takes too long.
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January 2025 by Ariane Travensoli
Most unintelligent service ! Just for return equipment you stay in the store over an hour! They place everyone in a single list of waiting, doesn’t matter what you need to do, so some people that need solving problems and keep an employee busy for more than 40 min and some that need return equipment that takes 5 min! Just HORRIBLE!
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January 2025 by Ross Marang
Customer service was a pleasant experience, special thanks to Joe F. For spending time explaining what I needed.
