Auto Parts in Totowa, NJ

“I got my dream car the same day I saw it. The lot is straight up luxurious, it’s full of high end, high quality cars that look showroom fresh. Prices are fair, staff is awesome, cars are top-notch… I’m so glad I found this spot.”

“Angelo Acosta was my salesman and he did an excellent job accommodating me and informing me promptly. Great personal skills and customer service. Would return to purchase from him again .”

“Dan Matarazzo took care of me. Very professional and informative, my car was turned around and fixed very fast. Dan handled all steps involving insurance and made it effortless. Highly recommend”

“I went to Route 46 to purchase a used vehicle I saw online. I drove about 90 minutes as it seemed like a good deal. When I got there, there was quite a bit of markup on it and I wasn’t happy. The sales people worked with me and gave me a great deal. I left with the vehicle.

The next part I wasn’t so happy with. I don’t know much about cars so didn’t know how to check it well. I took it back home to PA and failed inspection. I called probably 8-10 times and emailed another 3. No one was helping or responding. At this point I figured I was going to have to eat the $1100 necessary fixes. While waiting at the garage while getting it necessary items, I was irate and called the dealership again. This time I told them I just need to talk to the highest up person possible - I again was sent to a voicemail of “Jamie”. I figured like all the other calls, it would go unreturned. Jamie called me back within 5 minutes from her cell phone. I explained the situation and she was very understanding. She asked me to send her the emails I had sent as well as a copy of the garage bill. She said they guarantee their vehicles to pass inspection. After it was finished, she mailed me a check for the full amount of the bill, including the inspection fees, more than I was even expecting.

You can go here and deal with confidence knowing their upper management has your back (even if the direct employees are unreachable after sale). If you have any issues at any of their brands, call and ask for Jamie - she will make it right and in an expedited manner. Every dealership should have a “Jamie” that cares about the customers and gets things done swiftly!

The car is now fantastic and I couldn’t be happier.”

“Been to this location a few times now. I believe the guys who helped me were Victor and Luis. They were huge helps and really went above and beyond every time I’ve been!”

“Terrific personal service, friendly and knowledgable staff. You go to the counter, tell them what you need, or ask them questions. They give you a satisfying answer, pull up inventory and give you product and price options. You're in and out fast and satisfied. Highly Recommended! Cheers!”

“My experience was awesome i hot a 2024 Nissan Altima sv with 18,000 and Certified pre-owned with a bumper to bumper 7 year/100,000 mile warranty for $22500 and the salesman tampn davis was polite and honest i would definitely recommend it it was well worth my drive from Baltimore md to NJ TO GET A VERY NICE CAR”

“I don't often find the time to leave good reviews. It's unfortunate that most people typically sign on after poor experiences to take it out on a company online. It's essentially the only way to air your grievances & possibly reach someone higher up the chain of command. Well, I'd like to change that with this review because Empire Auto is an excellent resource for Body Parts.I have been dealing with Empire Auto for over 10 years. I remember CAP being the only body parts dealer in the area. They were and remain the most frustrating & poorly run organization in Newark. That's why I am amazed at the great management & team over at Empire. They are night & day when compared to their competitors.Empire always has their inventory in stock. They do not mislead and they do not change stories or make up excuses. If you need a part & phone it in or order online, rest assured it will be there when stated. I have never been disappointed by this company. Their prices are also competitive & there is no other warehouse I would rather deal with.These guys deliver quickly, safely, and most of all professionally.6 Stars.”