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July 2022 by Allan's Home Improvement
One of the worse stores in NJ.
1. Two weeks asked employee for help with bi-fold doors, employee refused to leave the pro desk to help me.
2. The last with wood is always a mess spoke with manager and she has done to improve the store in the last 3 years.
3.No help in the electrical department after 6pm.
4. No help in wood department.
5. Ask employee in the electrical Department for track lighting, he had no idea what I was talking about.
6. Unsafe conditions in the wood isle.
7. Poorly run store and manager Yolanda refuse to improve the store, I guess all about the numbers, no help for customers.
8. Shelves are not restock at night.
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October 2021 by Meg T.
The worst Home Depot 100s of staff inside it seems but no one is willing to help even if you ask for help and they pretty much roll their eyes at you and tell you that's not their job but don't find anyone else who can help. You reach for something on a top shelf and it slams down on you truly horrible lazy useless workers here. Go to another location where they actually ask if you need assistance this location they all just wander around the store. This has been my experience every single time at this location.
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September 2021 by Jerry D.
Came in here to stock up on a few items. Staff was able to direct me to where I need to go to find some specific items. They were real nice. The place was packed due to ppl trying to recover from Hurricane Ida. The place was well stocked and organized.
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June 2021 by PL
Long wait at customer service.
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May 2021 by Ladie E.
If I could give this HD zero stars I would! The WORST customer service ever. Last night my husband and I went to get some hoses and hose storage. We find the hose storage and the two on the floor were broken. We look online it says the location has 48 in stock. We look at the boxes above but couldn't tell by the numbers if it was the same one. We stop an employee and show him and he's like "yeah if it's not there it's out of stock!" and walks away. I stood there fuming because WTF. Anyway my husband grabs a ladder and brings a box down from the shelf and guess what??? It was the friggin item we were looking for! I have no clue why this place has any employees when they don't do a damn thing but avoid helping customers. This is the first time this has happened here but the response of the employee made me so angry. Seriously HD needs to re-evaluate who they are hiring.
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April 2021 by Amanda W.
Absolute garbage. I went in looking for an item, the associate can't find it, tells me to order online. Ok, I think, I've seen before when the stock shown online and what's actually in the store don't match up. So, I order online with a $79 delivery fee. I say, ok it's a patio table. That's pretty big so I get it. So, I place my order. There is no indication on my order anywhere that it is coming from store stock and not the warehouse they usually use for online orders. Half of my order shows up because it was pulled from the Paterson store. Guys are rude but whatever. I call to ask where the rest of my order was. After getting the runaround for a few minutes I come to learn that my order was being pulled from....this store. So, I could have saved myself 2 days and nearly $80 if they guy had just looked. But, again, I figure this dude isn't being paid enough to care so fine. The delivery window is 6 am to 8 pm. That's 14 hours. You have to figure they can make all the scheduled deliveries when they have 14 whole hours. Nope. They showed up 2 hours late. After 10 pm. Didn't ring my doorbell. No alert at all they were there. Perfectly happy to leave the stuff out in my driveway in the rain all night. Oh, and then after all that, management refused to refund my delivery fee. Never ordering anything from Home Depot online again.
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March 2021 by Carmine M.
Americas in a bad place. When people who are working for a company like Home Depot have absolutely no desire to help a customer it makes me wonder what happened to customer service. I recently went online and saw that this particular Home Depot in Totowa New Jersey had nine of a specific vanity for the bathroom. Upon arriving at 7:00 PM it took me 10 minutes to hunt down in orange apron. Once I did the lacks a days ago person came to the bay looked at me and said this is only available online. Scratching my head I went home looked it up again to learn that the next morning they had 11 of the same vanity. Early the next morning I went directly to customer service, who less than gleefully told me it's probably out of stock. When I produce my phone to show that they had 11 of them she rolled her eyes and reluctantly searched, never spoke to me and then called over a person to help her find one It was only after I gave five dollars to that person but he smiled at me. This is what it's come to. You have to tip somebody before the service at Home Depot to get service. If I weren't in an emergency scenario of needing this vanity I would've walked out Somehow I think as Americans were OK with paying less money for things and poor service. From now on I'm gonna shop locally with one of the five independent hardware stores that are left in America due to the fact that these big box hardware/home decor centers have monopolized the industry and in place of giving us rotten service
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March 2021 by John Kurpick
We have been purchasing the 5 gallon Crystal Springs water jugs for a while. To start they charge you $13.99 per jug because you dont have an exchange. This is done in most businesses as a deposit so you return the jug eventually for a refund. We decided to discontunue buying this water so I went to return the empty jugs only to be told no returns. Home Depot now has $35 of my money which I think is illegal. Trying to discuss with them about this got me no where except that they will make note of it and make the company aware of my disappointment. Anyone looking to purchase the 5 Gallon water jugs be prepared to donate $7 per jug to Home Depot. Just think of how many people they get to give them $7 per jug for nothing. I will never buy anything from them again. Lowes now has a new customer.
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March 2021 by Pawel
Long wait at customer service.
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December 2020 by Xin X.
I scanned the wrong barcode at self-checkout. The girl who is working here yelled at me for scanning the wrong bar code. She showed me a piece of paper in her hand, asked me to scan the piece of paper. I did what she asked. As I continued to try to find the correct bar code, she keeps yelling at me: "Scan the barcode." If I knew where the correct bar code was I wouldn't end up being yelled at, right? Your customer is here making a purchase, of course, your customer is not as familiar with everything as you do, maybe it takes them a few seconds to find the right barcode. Do not give them an attitude. What made me more upset was after giving me the attitude, the worker walked up to the person next to me, and asked so nicely:" how can I help you?" so she has no problem helping people or speaking nicely. Why giving me an attitude?
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November 2020 by Paula Micieli-Collins
The Totowa store is AWFUL!!! The customer service & the store manager Orin are terrible & RUDE!!!!! We were scheduled for a delivery today 11/13/20 between 6am-8pm. After several calls in the afternoon being told we are still on the schedule and then a call we made we were told they attempted to deliver. LMAO!!! After a call to the manger @ 6:30 pm we were told our merchandise was never loaded on the truck. SERIOUSLY
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October 2020 by Brian R.
I go to this Home Depot a lot because of the convenience. If I can make the purchase elsewhere, I will. This is the worst Home Depot. I will look up the item online so I know where it is and then use self checkout. At this store, the employees should be replaced by machines. I'm not sure why they have employees anyway. I've never seen any of them actually do anything. Nobody has ever said, "can I help you?" Never! There have been times that I've asked for help and rather than them show you to an item, they say "oh yeah it's in isle 23" and they keep moving. It wasn't even in isle 23. I have taken drastic measures to try and get assistance in this place. One time I took a shovel and continued to bang it on the ground loudly expecting somebody to ask me to stop, and then I can ask them to help me with a rug. I have found employees hanging out in one of the corner isles avoiding having to ignore customers face to face. I regularly use the latter myself to get items down from high places. I used their power saw. They get one star because they have somebody who actually does mix paint. He isn't very friendly and it takes a while, but he does it. I recommend you look for your product elsewhere before going to this store. If you must go, find your product online so you don't need assistance. Bring a credit or debit card so you don't need assistance for that either. Make sure you're buying the right product because you will not want to go back here to return it.
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July 2020 by Jo M.
One morning a few days ago, a couple of us waiting in the customer service line. There were 5 employees at the customer service registers and only one employee helping, the gentlemen. They were advised of the water spill on the floor and no one took care of it, even the person that appeared to be managing as she was taping a flyer onto the glass wall. She told the gentlemen to get paper towel even though he was the only one helping the customers.
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July 2020 by Lois Rotella
my brother was having a refrigerator delivered today. the delivery men told him to take the back door off and the refrigerator door. he empty the refrigerator and they said they would be back. they never came back now they tell him it won't be delivered till friday. that is not right. they should have stayed while he did that. his refrigerator at home does not work now he has to wait another 2 days. not right. that is not good delivery service
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July 2020 by Steve K.
This particular HD is by far the worst I've been in. It used to be well stocked and associates were knowledgeable. For the last year or so, the place rarely has enough of anything, the internet stock number rarely matches the actual count on shelves, and the staff is increasingly less knowledgeable. By contrast, the HD in Bloomfield is miles and miles better than Totowa. How does this happen? I thought these stores ran their operations by formula? Is the Totowa manager that bad? Should I go back to smaller independent stores?
