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September 2023 by Matthew Pizzulli
We bought our above ground pool from them. Very informative and knowledgeable. Answered all of our questions and help us set up an installer. They are great with letting us know what we need to add with the water testing they do. All in all I recommend them 100%.
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September 2023 by Michael R.
This company opens from 9 am to 5 PM. Regardless, what the website says or maps. This company seems to be very expensive if you need repairs done at your house on your pool or spa. But very knowledgeable in store on keeping water levels on point. You need to have a little bit of patience when you speak and deal with David in spa dept.
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July 2023 by Billy Cassidy
These guys have been around forever and are a tremendous resource for pool knowledge. Special thanks to Jack who helped me on Saturday to figure out a small part I needed on a pool filter I've had for 14 years. The have everything you need, prices are fair and they really do go above and beyond to help you.
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July 2023 by Pamela Meyer
Friendly and efficient workers. Probably the most pleasant experience I've ever had in a store anywhere!
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July 2023 by David Cardella
DO USE THIS COMPANY!!! HORRIBLE!! They installed a new liner. First they measured incorrectly. They had to order a new liner. Finally installed another liner after months go by. They installed a second liner and it floats immediately. They come back and reset the liner. It happens again right away. They tried to claim its rain run off and I have to pay them to come back. I called in and paid another company to reset the liner. Only to find out they covered on of the returns with the new liner. So basically I was pumping the pool water behind the linerYou have to harass Dan to even call you back. Oh and Tom the owner is never available nor will he give you even his email. They are not a decent company. They will ruin your pool. They hire contractors to preform all their work. If I could leave less than one star I would.
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July 2023 by Michelle Cifelli r
If I could give it 0 stars I would. The absolute worst customer service I have ever experienced. Good luck dealing with the owner if you are a female because he is a misogynist. Communication is poor, the employees all bad mouth each other and getting a straight answer out of any of them is next to impossible. If you can, choose a different pool store to do business with.
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July 2023 by Dawn Duff
Horrible customer service! All these people want is your money!! My widowed Mother has been waiting since early May for her new pool liner, they had now problem taking her money, and week after week more excuses as to why they don't have it!!! Stop taking advantage of the elderly!!!!!!Run don't walk!! Use someone else!
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July 2023 by Chris Whiting
My go to place for pool chems, parts and advice. Well stocked and convenient to me.They give me a senior discount too!
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July 2023 by Phillip Teresi (Phil)
The sales person Dan should be avoided. He has horrible customer service. He makes false promises for the sale. He does not keep you informed on any progress.
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June 2023 by Dawn D.
Horrible customer service! All these people want is your money!! My widowed Mother has been waiting since early May for her new pool liner, they had no problem taking her money, and week after week more excuses as to why they don't have it!!! Stop taking advantage of the elderly!!!!!! Run don't walk!! Use someone else!
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May 2023 by Rosa T.
Monarch built our pool in 2015. The waterfall spa has never worked properly. They came to service it numerous times but issue still remains. The jets do not work properly, we gave up and just use it as a small pool instead of hot spa. The pump burned out within 3-4 years, it was very difficult to deal with the office staff, still is. I have always used them to open and close the pool but this is the last year. Called them several times this past weeks and they screen the calls. The office individuals are not friendly at all. If I could rate them less than 1 star I would. Very disrespectful and could not care less of issues. I do have to say the workers who open and close the pool are excellent and that is why I have not switched to another company. However after this weeks experience, I am done with them. fyi... this is my first review ever! Location: Furler St. Totowa, NJ www.monarchpoolsandspas.com
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May 2023 by Joseph P.
Monarch closed my inground pool last fall and forgot to unplug the pump. My filter ran dry for a couple of days, ultimately burning out the pump and causing an electrical fire. They are screening my calls and will not own up to the mistake. I am out of pocket another $800 this season for a new pump, and $1,200+ for electrical work. The closing also costs $450, and couldn't have included any chemical treatment given the algae present when opening this season. It all starts with the front desk and ends with poor ownership. I would recommend going elsewhere. Grade F-
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May 2023 by Steven W
Left the job incomplete. Multiple components left non-functional. Went months with no communication. Threatened lien on unfinished project. I had to hire another company to complete. Independent 3rd party reviewer stated poor quality and unsafe work.
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February 2023 by Keith S.
People read through this carefully and look at the pictures if you plan on purchasing a pool from Monarch. We went with Monarch pools because like many of the reviews, we found that our salesperson was attentive and friendly but once you sign the contract, that's where the tide turns. We purchased our pool in June of 21, with an installation later in the year- the end of the season which was fine with us. The contractor they used for the excavation was great and highly skilled. The installation guys were also knowledgeable as well; however, they would leave a mess every time they were onsite. I didn't really mind picking up after them though there were times, they would ask me where items were because they misplaced them causing delays with the installation. We purchased our pool in June of 21, with an installation later in the year- the end of the season which was fine with us. The frame of our pool was installed in September of 21 when the weather was fine and sat there until we received a call that Monarch wanted to install the liner on Thanksgiving Day! We specifically questioned at the beginning of the process how Monarch installed pools in the colder weather to which the response was, "we do it all the time. As long as it's not raining or freezing, we can proceed". So on Thanksgiving Day I agree to let Monarch come install the liner which was a huge mistake and waste of time. While trying to prepare dinner, we were having to boil pots of water to fill 5 gallon buckets and bring them out to the pool so the installers could stretch the liner. Had I known I was going to have to carry around 30+ buckets of boiling water out to them, and provide plungers- I would have declined. So, they get the liner in, placed a couple of vacuums that were sucking air our from beneath the liner, placed some tape on the liner and said "when the water gets here, pull the vacuums out. So now it becomes my task to watch the liner, which I did. That evening I went out to check the liner and there were wrinkles through out the shallow end. I reach out to Monarch who directed me to stop filling the pool and cover it. The warranty and installation directions specifically state not to have the water below a certain level, or it will void the warranty- but I figured that's on Monarch. Fast forward to next year, where I was told we would be one of the first people that will be completed come the new year. I call up Monarch in April since I didn't hear anything and could never get anyone to speak to me, or call back. I texted our salesperson and after several attempts, I finally get him to answer the phone. Of course, I was not happy and his response was "it was out of my hands", I have to speak with Darlene (name sound familiar from other posts). After I several attempts, I finally get Darlene on the phone where she proceeds to tell me that there aren't any openings until JUNE or JULY to check back in May. So I check back in May where the reason was now due to the rainy cold weather everything is backed up. There was no rain, and it was in the mid 60's unlike Thanksgiving Day where it was in the low 50's. Frustrated, I decided to uncover the pool and look for myself to see the status of my pool. I cannot express the rage I felt when I saw what I paid over $40,000 for looking they way it did. I called into Monarch and spoke to Darlene who I had to call again maybe 5 times to get her to speak to me. She was condescending and beyond arrogant and told me that the way my pool looks is to be expected. She still didn't budge on coming any earlier, and still did not give me a date for them to return. I am actually handy and capable so I took matters into my own hands and finish the liner installation myself. Folks if you sign a deal with Monarch pay attention to the details and protect yourself! They totally ruined my driveway because they drove onto the yard with the trucks and equipment even though I advised them that the yard was soft. They never put down boards to distribute the we
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November 2022 by carmen trezza
Horrible customer service, every time I spoke with Darlene she had attitude with me as if I were bothering her. In the beginning of the season I asked her on five separate occasions to give me a quote for a pump that was down in my spa, every time I mentioned it it was like the first time she heard it and never did wind up giving me a price. Two days ago they called to confirm my closing, I agreed and hung up, I then called back with one simple question and I heard her in the background saying Jesus I just talked to him. Darlene you made me feel like you don't want me as a customer so I won't be back.
