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April 2024 by Nessy Rivera
I went today and I had the worst experience.I am not a computer person nor less a phone person the receptionist claim they email me a link that I never found I asked her to print out the form for me and she refused saying that it’s the new policy everything should me done online!! REALLY online? She was lazy enough to say no because she did not feel like doing her job.. the day was raining and her attitude was worse than the weather!! I asked her again to printed out the form and I will manually filled out since my daughter went last week and they printed it out for her!! She said no that my appointment will be cancelled since the paperwork had not been filled out yet. So I told her to go ahead and cancelled my appointment. When I was leaving they threatened me by saying that I will be getting charged a cancellation fee for something that they mess up on. All that needed to be done was to print out the form.I would like for someone higher than management to contact me. I will be contacting m corporate I felt that since I’m Spanish they were trying to make a mockery out of me
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March 2024 by chris carrara
Monique is the best !!!
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March 2024 by Lee Davis
Friendly staff. Outstanding quality of care.
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January 2024 by Suzy Marotta
The best doctor and staff wouldn't go anywhere else!
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December 2023 by The Boss
Dr. Cohn’s expertise is superb. With that said, he noticed something about my eye that no one has ever brought to my attention before. His patience and great personality was so much appreciated! The office was very clean, there was a large selection of glasses, and his office staff was kind, helpful, and courteous. Overall it was a wonderful experience and I highly recommend everyone to visit!
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August 2023 by James Sammon
Karl is one of the nicest people and the man knows his craft. All of the staff here are kind and helpful
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July 2023 by Chasity Jones
I have been coming here for years and the service was the best I have ever received this past month. Great customer service and the eye doctor is very friendly. Highly recommend coming here!
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May 2023 by Carmen Saldarriaga
Less than an hour to close, with broken frames and a very strong prescription, Jessy and Karl saved the day. Frames were found that fit her old lenses for my daughter until she can order new ones.. Both Karl and Jessy were so nice and patient and friendly. I truly appreciate them. I will definitely be a repeat customer. ?
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May 2023 by M S
Not honest called to ask if they would buff my lenses they said we take a look at it and if the scratches too deep we have to replace the lenses. Drove for 25 min and when I got there they said idk who you talked to but we don’t buff. I called the number again to confirm it’s the right number and their phone rang.
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May 2023 by Nick A
I am very happy with my glasses purchase - my 2nd pair from Pearle Vision now. Carl is always a pleasure to work with, and explains every step of the process. Thank you, Carl!
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April 2023 by Daniela Ashworth
The staff here was extremely helpful in choosing frames I was happy with, great about notifying me when my order came in, and then making sure I was comfortable with the way the glasses fit. They also provided my hubby with a quick fix to his glasses.
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April 2023 by Monika S.
I came in for a routine exam and had the worst experience of my life. After they did the preliminary tests I went in to be seen by Dr. Cohn. Mid way through the appointment the lady from the front desk came in and said she just realized the office doesn’t accept my insurance (why this wasn’t determined before my appointment began… I don’t know). The worst part was after she mentioned the out of pocket cost to proceed with the appointment, Dr. Cohn said “ The cost is more than you’re probably able to spend. Trust me I get it, I grew up poor too.” What would cause him to think I am “poor” when he actually knows nothing about me, my occupation, or my financial status? Not wanting to pay an out of pocket appointment fee, due to the reception staff’s mistake on what insurance they accept, doesn’t make me poor.. does it? Or did he assume I am poor because I’m a person of color? Not sure- but his comments were extremely unprofessional, unethical, tone deaf, and insensitive.
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April 2023 by Michael Habib
Deven was great, ran through all options and pricing for glasses and lenses. Explained it clearly and sold me on getting them through this location.
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March 2023 by Sandra Morales
We like the place, very attentive staff. The only problem I have is with Dr. William Steven Cohn. He should keep his comments to himself when it comes to other facilities/doctors offices. He made my daughter feel really bad in regards to her lasik procedure and the doctor who performed it. It feels like he has a personal issue with the place. Other than that, other doctors and staff are great.
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March 2023 by BT
Dr. Cohen was incredibly knowledgeable, friendly, personable, and a true professional of his field. I look forward to returning for my next annual checkup and have referred others to see him. Best experience I’ve ever had at Pearl Vision.
