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September 2023 by Nataly Cassaretto
Omg i thought i was the only unsatisfied customer who thought that Raquel yo be the owner is very unprofessional. Just lime Natalie Diaz said. Girl you said it all . When you get your nails done you supposed to feel relaxed and positive but this place they talk about you and over charge you. I am happy with the devision of never coming back.Service: Acrylic nails
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August 2023 by Dee Rodriguez
First time here. The staff and environment was good vibe … great cafe as well lol … wish they took credit cards luckily I had enough cash on hand. Only thing I had issue with. Over all happy with there work !!! Will be back
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July 2023 by Nirel Marofsky
Fantastic experience, absolutely would go again. Raquel did my nails herself, and was so kind and warm-hearted.The vibe inside is comfortable and my nails came out amaaaaazing. Gel manicure, 10/10. She took great care to create an immaculate look — amazing attention to detail.Some things worth noting: I waited a little while to be seen, so budget extra time. Also, the salon smell is pretty strong inside, so maybe bring a mask if you are sensitive.100% Recommend! Gracias!
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May 2023 by Natalie Diaz
My last and final visit to Raquel Nails left me disappointed and extremely unsatisfied. Despite acknowledging Raquel’s undeniable talent, the experience fell short due to a lack of accommodation and a chatty atmosphere that detracted from the overall service.As a dedicated customer of Raquel Nails for the past six months, I have always admired Raquel’s skills and expertise. However, during my most recent appointment, I was disheartened to find that Raquel seemed more engrossed in chatting with others than providing the undivided attention I had previously experienced. It made me feel somewhat overlooked as a customer, especially considering my loyalty to the salon.Furthermore, the durability of the polish applied by Raquel was disappointing. Within a few hours of leaving the salon, my nails started to chip, raising questions about the products used or the application technique employed. This was surprising, as I had always trusted Raquel’s expertise in delivering long-lasting sets in the past.To address the issue, I requested to have the chipped polish fixed. Unfortunately, I was met with a lack of accommodation, as my request was dismissed without any effort to find a solution. This lack of willingness to address my concerns left me feeling unheard and dissatisfied as a loyal customer.While I have always appreciated Raquel’s talent and the name behind the salon, this recent experience has made me reconsider continuing my patronage. A salon named after its nail artist should prioritize not only exceptional craftsmanship but also customer satisfaction and the willingness to address concerns when they arise. Additionally, I would be embarrassed to have a client walking around with a set like that all chipped up after one day and then not even to work something out to come back and have it fixed. I paid $100 for this set for a FILL and paying this type of money is not something I expected to happen nor did I expect to be ignored when I pleaded to have it fixed.Note: I called the salon twice and was told that Raquel could only fix it and that she would call me, which is weird considering anyone can fix a nail with chipped polish I would hope. I texted twice and waited for a response. When I got a response on a Wednesday asking if 5:30pm on a Saturday was ok, I texted back no asking if Friday was ok. No response. I don’t have the time or patience to chase people, which again, makes me feel like my loyalty isn’t reciprocated especially after all the due diligence I did, I’m just going to go somewhere else.Furthermore, I made appointments ahead of time every 4 weeks on the dot. So, the exaggeration that the past set was more than 4 weeks old is simply untrue. Plus, a new tip was put on one nail and the chipping still happened, which I don’t know the relevance to the chipped polish after one day. This review isn’t simply a complaint without any effort on my part, I tell things the way they are and just giving a narrative on what happened to me. Accountability is everything and this situation was not handled properly or professionally.
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May 2023 by Aemika Best
I started coming to Raquel Nails 6 months ago. I see Raquel the owner for my nails and Angie does my pedicures. I love the shop and Raquel’s talent as a nail artist. Everyone in the shop is extremely nice and all the nail technicians are talented. I love how the nail appointments are scheduled with enough time to give the proper attention to design and shape. If you’re into the latest nail trends, and care about attention to detail when it comes to your nails, I highly recommend Raquel Nails! Below you’ll see a few examples of my nails.Services: Pedicure
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May 2023 by Giovanna Acosta
I love this salon. Raquel is so sweet and the environment is homey. They have the best coffee ever made. Definitely recommend them to anyone. All the techs are professional and skilled.Services: Pedicure
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May 2023 by Stephanie Carvajal
I’ve been coming to Raquel Nails for a year & I must say I am so glad I came across this salon. I’ve been to 3 salons prior trying to find my go to nail tech & I can finally say I’ve found her in Raquel. Everyone here is exceptional, friendly , & very welcoming. As far as personal experience Raquel is a talent . She is very knowledgeable, patient & takes pride in her work. People like Raquel & her team are truly gems. So happy to have become part of the family.If your looking for a new nail tech to make you feel comfortable & you’ll leave super satisfied , I promise you will not need to look forward. This is where it’s at.Service: Acrylic nails
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May 2023 by Melissa Severino
I have been doing my nails here for a long time and i love it my nails every time . Very friendly and amazing nail art . Raquel and her staff are amazing . I recommend 100%Services: Pedicure
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May 2023 by andia sanchez
The atmosphere is amazing, you feel relax no rush. Customer service is excellent. The coffee is the best coffee I ever tried!. The staff is wonderful. I recommend this place 100%Services: Pedicure
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May 2023 by karen del aguila
Raquel and her team are amazing! It’s a big family! Every time I go I feel super pampered!I have been going for years and their quality of their job only keeps improving ❤️Services: Pedicure
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May 2023 by Jenn R
Dahianna was great; she’s super talented and thorough. Place was clean and welcoming. Prices are decent too.
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December 2022 by Kae Valdez
Nails here come out okay but I just feel like they are so unprofessional. I had an appointment with the owner her self and she decided to show up 35 min late and keep me waiting. She wasn’t even at the salon. I demanded a refund because here you have to pay a deposit. As I’m Walking out she’s walking in a starts blowing up my phone. Very unprofessional. If it would’ve been me late I would’ve lost my deposit and would’ve prob gotten some nasty attitude. Please respect and value others time.Service: Manicure
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October 2022 by TONY SANCHEZ
Raquel nails the best, staff very professional, clean place, I hardly recommendService: Manicure
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September 2022 by Linda Sherman
I was really looking forward to this pedicure, but what a letdown. 40 dollars for a regular pedicure, that wasn’t enough they added a 3 dollar surcharge for using a debit card, that is not on there website! Needless to say I won’t be returning!Service: Pedicure
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June 2022 by Zaakirah
The girl that did my hands was very nice and helpful (the only reason I’m giving 2 stars). I had a 1:00pm appointment time but wasn’t started on until after 1:30pm. There is not alot of staff so there is alot of waiting in between services. I arrived at 1:00pm and didn’t leave until almost 5pm. I like the shape of my nails and the girl that did them was very nice and helpful but they don’t look enough like the picture I brought in in my opinion. I booked “acrylic with design” which is quoted at $65 but was charged $100 for just my hands. I was told the base price is actually $70 not $65 and then the shape (coffin) is another 10 and the color with a matte topcoat (which is the design) was an additional $20. Nail polish should be included as part of the design, not an additional fee of $20. I felt very taken advantage of and after wanting to go to this place for a while and planning on being a regular customer, I left very disappointed in the amount of time I was there, the final look of my nails, and being taken advantage of with the price. *1st pic is what I asked for 2nd is what I got*Service: Acrylic nails
