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January 2024 by Joanna Delgado
I have been shopping at this location for a very long time . Today I had a horrible experience and I do not like the way I was treated . Jennifer B is the associate that checked me out and was extremely unprofessional.Today I went in there with my three-year-old. I wanted to purchase with everything I had the avocado stuffed animal from matrix. They said it wasn't for sale , I told my daughter, she placed it down somewhere, not in its original place. I took all my items to the car with their shopping cart and when I came back to return the cart they're all looking at me like I stole the avocado, wanting to know where this little stuffed animal went. Jennifer B went out of her way to ask and ridicule me in front of everyone for a stuffed animal that they probably get for free. I am very upset, your employees should have looked for it instead of looking at me like I took it. It’s not like they do not recognize me. I am there all the time .I have never been humiliated like this is in my life and will not return to this store . Since changes in staff this store has not been the same . They can't even punch in a coupon code because they said I have to do that myself . With the old manager there my shopping experience has always been pleasant .Just wanted to share my story with everyone so that you know the type of unprofessionals here . I will be shopping at cosmoprof from now on .
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October 2023 by T M
good prices and large selection of beauty products
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April 2023 by Mabel GK
Excellent customer service.
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June 2022 by D LoCo
Staff is always friendly and helpful. If they're out of a product I always ask them of there's something comparable and I'm never disappointed with the options.
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February 2022 by Alexa DiNapoli
I’m a scatter brain hair stylist running her own private studio and it never fails, this place and their manager/associates never let me down. Such a friendly crew and super helpful when I’m in a time crunch. The same day delivery has also been quite the savior.
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February 2022 by vera j
Wonderful and great staff. Always courteous and knowledgeable.
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February 2022 by Neen Neen
The manager and her staff are amazing!!
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December 2021 by Danielle Racanati
I went shopping at this location and bought a mens clipper. It’s the holiday season so it’s pretty busy in salons and I can’t make ot back to the store to return. I sent my husband in to return it because the clipper is damaged. When he got there he had the recipes which I paid cash with. They gave him a hard time and turned him away and told him I needed to be there for the return. Danielle the manager didn’t even come out to speak to him after he asked to speak to the manager. Can someone please explain how I needed to be there to process a return that was paid for in cash with a receipt. After I go to this location to get my money back- I will never be back to this location due to the poor customer service.
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August 2021 by Natalie Ramirez
Awful experience here . Like I read , does not even deserve one star .
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July 2021 by Cassandra Konopka
I recently went to this store and the cashier didn't proceed with my purchase just because I didn't have my license on hand, even though I've shopped here so many times. I asked them to check my profile on the system, and the "manager" told me that they still need the physical copy. This place is a joke! I won't be coming back to this location ever again. You lost a customer.
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December 2020 by Ardita N
My favorite beauty supply store, I purchase all my hair products and skin products from here ? They have nail care products, body lotions, hair products and face/skin products (all convenient)
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December 2020 by L C
The best salon centric ever!!! Danielle and her staff are always so nice and so helpful!!!!
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June 2020 by Lisa Hernandez
Terrible customer service at this location I will never go back to the Totowa location ever again . This location doesn’t even deserve 1 star .
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May 2020 by A Kh
My favorite beauty supply store, I purchase all my hair products and skin products from here ? They have nail care products, body lotions, hair products and face/skin products (all convenient)
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May 2020 by Lauren Cheff
The best salon centric ever!!! Danielle and her staff are always so nice and so helpful!!!!