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November 2023 by David Houmis
What a pleasure!Ronni was great from the minute we walked in , very helpful and knowledgeable .I highly recommend trying sleep numberDave H
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October 2023 by Eden N
Salesman Adam was not pushy. Explained my options. Even when I went back to change something on my order, he took the time to explain everything.
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September 2023 by Eden N.
I don't have any complaints against the store. The salesman was attentive, answered my many questions and I eventually purchased a bed. My complaint is with the bed. I'm still undecided as to whether or not I like the bed. My biggest problem is I can't connect to internet. I have a 2.4 connection and the bed is with 40 feet of the router. Customer service couldn't help. They sent me an article. I tried unplugging the bed, but still nothing. You pay a lot of money for this bed and not all of it works.VERY FRUSTRATING. I'm seriously thinking about returning it.
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September 2023 by Eden Nusbaum
Salesman Adam was not pushy. Explained my options. Even when I went back to change something on my order, he took the time to explain everything.
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June 2023 by Nicole Malizia
Adam and Ronni were amazing! They truly listened to my needs and helped me make the best decisions when purchasing my mattress and bedding. I will absolutely recommend this location to family and friends!
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June 2023 by Rosanne Pluchino
Ronni is very knowledgeable and can educate you on these beds. We did purchase a bed and waiting for delivery. Looking foward to sleeping well.
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May 2023 by Johnny O
Ronni, along with everyone at the store was so helpful and generous. If I needed more than one bed I would shop here again. But I highly recommend anyone to stop in.
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April 2023 by Noemi Paez
We purchased a mattress from this location. Ronni provided an excellent customer service, she is knowledgeable, kind and patient not pushy at all. The store is clean, their sales are great. We love our mattress.
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March 2023 by M. Colin
Bad product. I pusrcahse a mattress and the pump went out less than 2 yrs of use. And they want me to pay $300 for a replacement part.. DO NOT GET INFLUENCED BY THE TALK IS ALL A LIE THAT YOU HAVE 15 YRS PF WARRANTY
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March 2023 by Barbara Sack
Excellent sales representative. Comfortable bed shopping atmosphere. Clean and calm.
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December 2022 by Ezequiel gonzalez
Sleep Number bed should do something about the company they used xigistix not paying the contractors as seen on the xigistix review site many contractors went unpaid for the work they have done its been two months and I still haven't got paid my last check xigistix is so despite for drivers they dont even run background checks on the contactor workers they had me working under someone else name for a month even tho I told them i was uncomfortable with it so that Sleep number wont see how many contractors work than quite the training was a joke two days than was sent on my own to figure it out no wonder why so many customers aren't happy xigistix cant keep contractors because they not paying when they suppose too so after months trying to get paid I'm forced to take them to court I've paid thousands of dollars out of pocket for the months i work there the 500 a day that they paying went to operations cost 240 for the workers 160 on gas and tolls im left with 100 for truck insurance as a owner operator of a 26 foot box truck I can't even make money with this company meanwhile everyone getting paid and I'm just trying to get my money back work a whole month for nothing they will never have great contractors willing to give great customers service if the contactor are over worked and under pay with some not getting paid at all for the work they've done you can see how despite xigistix is to holding their contractors it shows in their contacts something has to be done about it and Sleep number should also be held accountable for allowing xigistix to still operate
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September 2022 by Christle Glosson
I stop in the Totowa location to try out the Sleep Number beds in person after seeing several commercials and taking the assessment online. Adam showed me the differences between all beds and the features, which was very helpful. If I would have ordered online without going in the store, I would chosen incorrectly. Although it was not my intention, thanks to Adam's guidance I found the best bed for me and did not hesitant in make the purchase the same day. I look forward to my future of comfortable sleep from the delivery moving forward.
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September 2022 by Will Castillo
Adam was extremely helpful and made our experience so pleasant and educational. If it weren't for his expertise and knowledge we might not have ordered our bed but he made us so comfortable we decided to place our order right away. Excellent customer experience
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August 2022 by Moises Hernandez
Very helpful staff. Knowledgeable in every aspect and really enjoyed the attention provided by the staff. 5 star service!!!
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July 2022 by Victor Carnevale
Purchased the CSE and the experience was great!!! Met Adam and he went over all options and spent a lot of time with us. He really made it a fun experience. Unfortunately, we didn’t make the purchase with him as we needed time to make a decision but we did know that we would be back. When we went back we met Alana and she was equally as great. Because of Adam and Alana and how professional they are we felt secure and happy with our purchase. Can’t wait for my bed to arrive and finally sleep well again.
