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January 2024 by Bianka Vargas
Amazing service by Byron and Jon helping my husband and I switch from another provider that was charging us way too much money. The process was long but everyone was patient and helped us go home with a lower monthly bill and new phones. I recommend this store because they were as quick as they could be and very nice and knowledgable.
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November 2023 by Elise S.
Jon Ramos is the store manager and his customer service is outstanding. We switched over 7 lines from Verizon, and while we started off on a rocky start, he has gone above and beyond to make sure we are happy customers. HIghly recommend this store.
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September 2023 by Carlos Rodriguez
Great service, friendly staff
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August 2023 by joel gutierrez
They are friendly but they take a long time
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July 2023 by Vraj Shah
Byron and Jorge thoroughly explained the porting process from AT&T and were very patient throughout our process. I highly recommend working with them as they are very knowledgeable and know all the workarounds.
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July 2023 by Darryl Perkins
Worst experience at a phone store ever. Customer service is horrible.
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May 2023 by Jerry Stevens
Hi my name is Jerry Stevens from the owner of the phone and I pulled into the roof 4060 mobile and jabari. Hope I'm saying this name right? He was wonderful very creative and help me out alone.Ways in this in my services? I'm not sure what I do any help me. Write along with all this and I was considering coming back to him with food. Anything so I would appreciate if you'd take this inconsideration.But he was a wonderful employee. Thank you.
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May 2023 by Marilyn Cruz
They only have to sales people assisting the girl take names down has a snippy attitude and why is she not also helping customers? Where did all the sprint employee go why make excuses that ur understaff rather there just pushing products more than an hour wait time ridiculous three employees buy two disappear and only one is helping THIS IS NOT GOOD BUSINESS worse than going to car dealership
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May 2023 by Amare Peace
Came in for upgrade they helped me out for on phone with company assured & apple everything worked out appreciate the service couldn’t ask for anything more
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May 2023 by Dan Enriquez
Garbage customer service. Let me sit in there for 20 minutes. Took a customer that came in after me, first and then after not saying anything to me, they told me that they couldn’t help me because they close in an hour. Why let me sit there then? Trash. Never again.
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April 2023 by Shahzeb Choudary
T-Mobile is a great establishment for cellular services and they are definitely the most economically affordable with premium devices.I have been T-Mobile's customer since 2011/2012 and never have I had any issues with their customer service until I went to this location. It was not much of an issue rather personal preference or you may call it, "Lack of social and professional etiquette".The agent I was appointed was "Alterreek". I would not say he wasn't helpful or rude. But definitely unprofessional.Right from the beginning it was obvious he did not want to be there. He had 1 phone call, 2 face time calls while having me as his unfortunate client. He answered all three calls. I don't know if they had a change in their customer service code of conduct but in any professional seating, this is highly unacceptable.
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January 2023 by Cheska D
I’ve waited for 30 mins and then they told me I cant trade in my phone.
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November 2022 by SANDRA Manna-sluke
I would just like to leave a complement for Byron Cruz, The technician that took care of my husband and I. He was very professional, answered all Our questions And concerns on the data transfer. He’s also very polite. I would recommend him to my friends at your store. Exceptional employee.
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November 2022 by Nicolette Riccobono
Deandre in totowa was great. Professional and got me the phone I wanted. I did not have a pleasant experience in WP location so it was a relief when I went to Totowa
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May 2022 by A Taylor
Thank you for the amazing service from everyone who assisted me and my daughter. I was greeted once I walked in and was quickly assisted by Erik. He was friendly, efficient and helpful. My daughters phone was done within the estimated time that was given. Kudos to the great service at this location.
