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February 2024 by DeVere Hatchett
The receptionists at this location were very rude and found it amusing to speak in a condescending way whilst trying to assist me. Being unaware of the new system they have put in place I did not find this place welcoming at all. In her words “you need to do better.” I have not been to this location in some years now and nothing has changed and I will not be returning.
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February 2024 by Brianna Vasquez
You call and call they put you on hold hang up and you can never get through. How this is still a running business is beyond me
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January 2024 by Richard Rondi
The staff is extremely professional and a pleasure to deal with.
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January 2024 by Anji Cupid
Great service from beginning to end!
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January 2024 by Rocky Crespo
The staff was amazing! I definitely recommend them to anyone!!
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December 2023 by Wendy Bove
Helped pick out my glasses& very informative what deals were going o & what they can do for me, I really liked that they weren’t pushy, just helpful & reminded me to come back if I needed anything they would be more than happy to help , exceptional customer service, I would recommend them to friends & family ??
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December 2023 by Em An
Never answered phone when called , booked appointment online. Staff been calling since the morning to confirm appointment resulting to later cancel it. Hate when people play games and don’t help. Maybe it’s a sign I shouldn’t go to an unprofessional office that doesn’t care about their patients.
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November 2023 by Marilyn
I had a great experience here! THANK YOU!!Everyone l dealt with was pleasant. l was especially pleased with the eye doctor, who was very informative and detailed in her work!!
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October 2023 by Te Fek
Walked in wanting to get my prescription info and order online. Antoine got me to try on a few frames, Nicole was nice enough to give me some input and I walked out having purchased some frames I’m really happy with. I was hesitant to come here thinking a large chain would lack the personal touch I need when I shop for glasses, but man I’m glad I did. Antoine and Nicole gave me their time and full attention and got me set up right. Dr. Phung took fantastic care of me also and made my visit very pleasant. Thanks!-Jorge
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October 2023 by Michael Barrera
Incorrectly identified me for exam and was told my insurance was not allowing me eligibility for an exam. Upon pointing out there error, I was eligible for an exam, I did not get a sorry, our mistake, I was taken out of place in my appointment. Also, bought glasses here took the full 2 weeks. I had to call and ask why I did not get my glasses yet. Turns out they were there but I was not called, texted, emailed nothing about the glasses being completed.... if I never called I would have never been called to pick them up
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September 2023 by Daniel de la Carrera
Scheduled an exam , never called me for a follow up I had to reach out to them. Those trial contacts didn’t work never reached out to me for another trial . I paid for an eye exam and didn’t ever receive a script to order new ones. If you want to have 0 efficiency and no refund of money you paid for no reason then you should come here.
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September 2023 by Arun Swaminathan Srinivasan
Went to this for my daughter's eye exam. It was a decent wait then, It was a very please experience for my daughter. The doctor explained everything so patiently and my daughters confidence boosted up as she was worrying a lot for her eye exam.Then went again for buying the glasses after a couple of days, it was a great experience for my daughter who is new to selecting glasses for the first time. Vernada (Sorry if spelled wrongly) she was amazing and so persistent and getting all frames together, sat with me and my daughter and made her the right choice. Very pleasant and kind all the way from start to end. My daughter was very much satisfied in selecting her first ever glass.She also explained the benefit which I have for my insurance and made aware of what I am paying for. Excellent experience for my daughter and myself. I am going to come to this place for all my future visits.Keep up the good work team.
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September 2023 by Reynaldo D.
This place sucks. I made an appointment for my son who I had to pull out of school for, I come they tell me he's not eligible till October. So I tell her why couldn't you say that when I called and made the appointment, then she gives me some excuse about the insurance. I said no one asked me for the insurance information when I called. Long story short my son missed a day of school for this bs and I wasn't able to get a doctors note cause he wasn't seen technically. This place needs better training.
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August 2023 by Louise Campagna
I had an issue with my insurance on 8/5/2023 the lady was really trying to help me. I came in today 8/8/2023 to finish what I started. I initially gave the wrong insurance to the lady on Saturday, although she tried to help, I left frustrated not with her but the insurance issue. She was very kind and helpful to me on Saturday. When I came in today she recognized me and asked if I got everything figured out and I told her yes, it was my fault I gave the wrong info. I will def return to this location. The staff and doctor was very helpful and understanding of my needs. Thank you Totowa Visionworks!!
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August 2023 by Phyllis Disalvo
An extremely pleasant place to go. Nicole at front desk is extremely professional , kind, and knowledgeable. Dr was wonderful also. Very caring.