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April 2023 by Karl R.
I had a very bad experience at The Hamilton Marketplace Walmart today. I went for a magnetic screen. We looked online and it said that the store had it. We went and looked at the garden center. We couldn't find it. I went to customer service, the complete opposite end of the store. The customer service representative didn't greet me, was very unfriendly, and not helpful. She was white, young, had glasses, and was heavy set, I didn't bother to look at her name. I asked her if walmart carried it. She said "if" walmart had it it would be in the garden center. I said we were just all the way across the store in the garden center and couldn't She type it in the computer and see if WM had any stock. She said no and said to me rudely "I said no". I said it's easily done at Shop Rite and the other cs rep said "Well go to Shop Rite." They literally told me to go to another business to spend my money. The first rude rep could have called someone in the garden center to help me. I won't be going back to walmart anytime soon because of their attitudes. It's basic customer service. I was a manager at a retail store and their attitudes wouldn't have been tolerated.
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March 2023 by Hector G.
The Auto Center has horrible customer service. I was told I can check the status of my car on the Walmart App. I was there for 2 1/2 hours and the whole time I was there the app said I was checked in waiting to be serviced. There was no one else in front of me, my vehicle was the only one there. I took my vehicle in for new tires, myself knowing my vehicle has wheel locks, I got the key out and left it in my truck right in the middle. I let someone know where it was and they said ok, a few minutes later I get a phone call from someone saying they cannot find the key because I have too much stuff in my trunk. The key was the only thing there. When my vehicle was done I got a phone call and all that was said was "car is done" and hung up. Then as I'm walking by with my wife, a guy starts yelling at us saying our car was done and we needed to pick it up. Keep in mind I had just received the phone call less than 5 mins before that and I was chasing my toddler so we can leave. Never again will I take my vehicle there! ZERO stars if possible!
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May 2022 by Joe S.
Actually ended up being slightly better than expected...and I don't know why Yelp makes us drone on if we got nothing else to say...
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March 2022 by Mike N.
Self check out didn't want to take a $100 dollar bill so I went to customer service and USELESS!!! Dopes there checked under light, drew all over with pen and what do you know it's REAL. Had to go to another lane after 3 ASSociates drooled over idea to sell me 5 $20's that I could buy for 100. Mind blowing 20 minute ordeal! I bought a pack of gum for 100. Really solid customer service with being USELESS!
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November 2021 by Amanda C.
If I could give negative stars I would. Absolutely terrible. I asked for a price on a Christmas item and this man said sorry it's going to take a while to get a manager because they are closing and slammed the item down. He was muttering under his breathe. The store is a mess and trash everywhere. Workers were pushing carts full of stuff not saying excuse me and giving us nasty looks. Absolutely terrible customer service.
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July 2021 by Dave W.
The prices here are better here than some of the Walmarts I've been to farther south... The staff is always friendly and helpful... Isles aren't cluttered and clean... The only reason I gave them 3 stars is because the management has the A C set to the point that it's very warm inside...
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March 2021 by D C.
They stock while your trying to shop. Shelves are messy and empty boxes are everywhere. People using their phones and the store is in a state of chaos. Probably one of the worst Walmart's I've seen.
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February 2021 by Connor W.
Customer service isn't always the best. They say they have products online. And you go in the store and they don't have them or not in the section the website says. So before going to look for zippo lighter fluid I check online and they said it was there. I call the store and they tell me "no absolutely not we don't have that". When I get to the store, they have tons of it. Thankfully one very nice employee helped me find it and had great customer service helper at checkout.
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January 2021 by Angela A.
This Walmart offers a Auntie Anne's and Subway as small fast food stations inside. There is a vision center and cellphone repair and accessories store. It tends to be pretty messy (even for a Walmart). It may have been a warehouse delivery day when I stopped in but it was really messy with boxes, crates, and pallet jacks in some aisles (really dangerous).They have a great variety like most Walmart stores. They DONT have a full grocery store section. They offer two freezer aisles of certain items like milk, eggs, and some fruits but I would not recommend shopping for produce or grocery items there unless in emergency quick grabs situations. The two times I purchased Blueberries and bananas they were old and bruised. Good housewares and birthday party accessories found here. Centrally located in Hamilton Market place with other great stores surrounding it.
