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January 2024 by Mo’Hagany Nino Brown
This particular one is horrible, poor customer service skills, they are the worst staff ever & credit card machine is broken… Nothing works not even the carts to haul the boxes… They don’t even help you put the boxes in your car…
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January 2024 by Jaquay Jenkins
The Quayage Tee shirt ?: The vehicle meter accuracy ?
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November 2023 by John Sheehan
I believe I have already done this site
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November 2023 by Fabian Ruiz
Terrible attention, it seemed like charity was being asked, the guy only gave me a quote, he didn't explain anything at all, and when I asked him a question, he told me the information is in the quote.If there was less than one star I would put less.
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October 2023 by Kiri Fountain
Made an online reservation for a truck, which was good because it was a popular day for moving and no trucks were left for walk-ins. Everything was fine and as expected with the truck, it did its job. We were able to grab a mattress cover bag too while there which we needed. Parking here is a little tight, no distinction between where cars park to pick up and where trucks park, running out of spots, but it's kinda inner city so I guess you work with the room you have
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October 2023 by Vlada Karelova
The Best ????? Very Happy with My Customer Experience
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August 2023 by Frank Giffone
Reserved 15’ Truck & Appliance/Refrigerator dolly. Upon arrival was told dolly unavailable. Rep didn’t know what an Appliance dolly was. Representative offered to remove charge displaying little concern nor offer to locate such a dolly which was my sole reason for reserving the truck… to move a refrigerator. Located a dolly at Home Depot for higher cost as well as adding mileage to my trip making the overall cost of the truck rental higher. Do not trust online reservation inventory, call location to verify equipment availability.
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August 2023 by KAT
Jazmine and Lizzie were very friendly, professional and helpful. The whole experience was very pleasant from pick up to drop off. I had a previous reservation at another location but when I called to confirm the guy was very rude and dismissive. When I called this location and spoke with Jazmine, she was very helpful, kind and patient with me. She was able to accommodate my needs for the day. At drop off, Lizzie was very patient and took her time to answer all of my questions and in the same token, made my drop off a very easy and smooth transaction. Moving forward, I will only use this location.
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August 2023 by KAT D
Jazmine and Lizzie were very friendly, professional and helpful. The whole experience was very pleasant from pick up to drop off. I had a previous reservation at another location but when I called to confirm the guy was very rude and dismissive. When I called this location and spoke with Jazmine, she was very helpful, kind and patient with me. She was able to accommodate my needs for the day. At drop off, Lizzie was very patient and took her time to answer all of my questions and in the same token, made my drop off a very easy and smooth transaction. Moving forward, I will only use this location.
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August 2023 by Andrew Schmidt
Sat around for 20 minutes while they pulled up our reservation and got our trailer, and there was no one else in there. General manager was very rude, condescending, and snarky. Lighten up Mr. G.M. your job is to serve customers.
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July 2023 by Mike Ingram
Every time I use the U-HAUL location located on Brunswick Ave in Trenton, NJ I get the best customer service! The staff in the exceeds expectations every time I’m there! I wish I could use U-HAUL more often just so be serviced by that great staff!!
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July 2023 by Raul Costa
the worst service ever, I just had a bad experience with one of the attendants. I do not recommend this location for renting anything. The attendant name is Vincent
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June 2023 by Michael Sabol
Quick and Easy pick up and drop off. Vehicle (Cargo Van) was clean and in good shape. Did it's job.
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April 2023 by Geo M.
Came here from a different Uhaul that was extremely unhelpful. Came here and Tim helped us out, amazing person that helped us out with our needs. His customer service skills went above and beyond. The lady at the register was also very friendly. I wish Uhaul could hire more people like this. Very satisfied here would recommend.
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April 2023 by Esteban L
Manager is 0% professional I would give it a -5 star. Manager Moreno, needs to learn some customer service and appreciate the loyal customer.
