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November 2023 by Tracy Houston
I was trying to place an order on Wednesday, 10/11 and wanted to pickup at the Common Key, Turnersville NJ location. The app would not provide this location. I just did a pick up from this location on Sunday 10/8. I called BBW headquarters and they said they were not longer able to do pick up and the call the store. I called the store and spoke with Bella. She was very helpful and even tried to do an order for pick up from the app on her phone and got the same results. She told me to leave the items in my cart, she would speak with her manager and they will honor the discount for that day. I was able to get to the store on Saturday 10/14 and boy did the story change with the manager. She said that I would have to had come into the store within three days of the incident (which it did). She said the site was later corrected and I could have gone back in to purchase those items (why would I continue going back to the site when I've already been told that the would honor the sale price). She keep saying what corporate said they could and could not do. I then said NEVER MIND. BBW, please note, you do not know who you are dealing with on an everyday basis. Your customers should be top priority to your business because WE are the reason for you opening your doors everyday and turning on your light. Please also note, this is going on my blog page about BBW and this store. I hope all of my 2.5 million followers take note that these companies lie and always back pedal on their words. This is exactly why I stopped dealing with BBW and started getting my candles from Goose Creek Candles.
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September 2023 by Deena Schneider
Great store. Not tiny so my Cadillac of a stroller can fit. Staff is super nice and helpful.
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August 2023 by Angela O.
I ordered online to do a pick up in store but had to use my $10 off $30 on top of the one day promotion of the candle sale. This location only had all the candles I wanted in stock. I was leaving on vacation the next day and had done the order the night before. I drove there before I had to be into work to get my order but it wasn't completed yet. I explained to the manager Lindsay that I was leaving for vacation the next day and won't be back until after the 5 day grace period of holding. Lindsay was very accommodating and told me they usually have to wait until the order goes through before it is completed since I only did the order the night before but will work with me because I wasn't going to be there to pick up my order on time. They had already sold out of the one candle (Honey Crisp Apple) I was hoping to get so she suggested one similar and said I can exchange it once they get more in. She even told me the days they get shipment and for me to call the store to check and see if they got it in. Lindsay's great customer service is the reason why I wanted to leave this review. Thank you again Lindsay for accommodating me and helping me!
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August 2023 by Kristina Elissa Bergman (Hidden Pond Farm)
Very helpful personnel at door. Friendly and offered to help me find things. We’ll laid out store and a couple good deals available. Fall scents and Halloween scents in already! Clean and simple.
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June 2023 by Kelly Powell
Love that I do not have to go into the mall!
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March 2023 by Marie Din
Do not do pick up in store, to this location.. corporate procedure is 4 days to pickup, I got an email on Saturday saying my stuff was ready for pickup. By Tuesday’s it was not only cancelled but no longer even available at the location! All I know is bath and body’s works is not in a position to be losing customers especially in this location with its extremely unprofessional management! Did I get I’m so sorry please come pick something else out.. no.. I got it’s been over 4 days, and I was like hold up you want us to be patient with you to fill the order meaning they aren’t being filled the same day, but you want to count that day as holding when u didn’t even pull it yet! But apparently admitting they were wrong is too much!
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January 2023 by B Young
Very kind staff, also store was nice and neat.
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December 2022 by Carla Carpenter
Great sales going on right now a lot and it tonight but tomorrow is gonna be a lot more. I got most of my shopping done any little gifts you need I highly recommend stopping in there. Everybody loves bath and body
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December 2022 by Karen McMullen
My first visit there. Everything and everyone was great. Will be back soon.
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August 2022 by Ang C
Manager is disrespectful Kate is a little liar and she discriminates !
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August 2022 by Dakota Durham
Bad customer support and Kate the manager discriminates
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July 2022 by Sonji C.
Pretty average trip to BBW. Grabbed some hand scream and got to smell some new scents. The employees were nice enough though didn't go out of their way to speak to me. Lots of options on products which is nice.
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June 2022 by shonnie_ebonie xo
Have been to this location a few times since they opened. Rather come here than the Deptford Mall B&BW as this is much closer to me and I don’t have to worry about fighting for a parking spot lol. The employees are great & the store is well maintained. I came in today during the Semi-Annual Sale and the woman at the front gave me a paper indicating what the breakdown on prices would be after the discount. She also checked in on me during my visit again a few minutes later. Needless to say , I received great customer service. This is a quieter location since it’s not located inside a mall… so if you want that , this is the spot.
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February 2022 by Dorena Kearney (DKofNJ)
Warm and welcoming employees (majority), clean and well stocked store. They will always figure out the best way for the customer working with your coupons.?Pretty spacious compared to the indoors Mall.
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February 2022 by Hollie H.
I had my first shopping experience at this location, this morning. I have to say that I usually don't like when the sales associates 'harass' me. However, there was a woman working that appeared to be very much into the brand and it's product. She, also, seemed to 'care' about the customer. So, I would say that she made me want to return to this store, and I don't like in store shopping.