Atlantic Federal Credit Union

Credit Unions
Hours: Atlantic Federal Credit Union is generally considered a decent and good credit union where customers are often treated with respect and professionalism. Many have been members for over 20 years and have enjoyed its various products. The atmosphere in branches is described as calm, friendly, clean, and well-organized, with staff noted for excellent, polite, and very informative customer service. Specific employees receive praise for their great energy, helpfulness, and for making customers feel happy and well-cared for. However, the credit union faces consistent criticism for being slow to adapt. Its rates are not seen as very competitive, and implementing modern services like Zelle took years. Significant frustrations exist with the online banking app and security program, which customers find inconvenient and poorly designed, especially for international users or the elderly. System failures that prevent accessing account information are a noted hiccup, with a desire for better communication during outages. Furthermore, reaching someone by phone can take awhile and be difficult, leading some to prefer visiting in person. While many appreciate the personal service, there is a strong call for improvements in technology and reliability to maintain stellar service.

• 1.91 miles

  

  Elizabeth NJ Firemen's Federal Credit Union Credit Unions, Banks & Credit Unions

1. Union, New Jersey