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April 2024 by LAUTURE'S FAMILY
I went over there a took an appointment with a white guy at the front desk where he gave to me a 12:30PM the following day to open a new account. I called out from my job. When I checked in with him it was 12:23PM and it said I missed my appointment because it was 12:00PM and I have to come back next week. He kicked me out. Worst place to be. Shame on this guy !
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April 2024 by Nusrat Waheed
The service provided by the branch manager is extremely disappointing. He appears to be unaware of how to effectively manage top-tier account holders and instead redirects customers to other branches for assistance. Despite experiencing a severe issue with my bank accounts, he casually suggested coming back tomorrow due to staffing shortages and existing customer wait times. As a result, I sought help at the Springfield branch, which, despite being similarly understaffed and crowded, efficiently resolved my concerns and even assisted with other matters beneficial to my businesses. The Springfield branch proved to be exceptionally helpful. It's disheartening to see such a contrasting level of service between branches. Shame on Morris ave, Union, NJ Branch Manager Jason C.
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February 2024 by Carlos Rodríguez
I go to look for a check and they ask me for my license to do so and I leave with the check and they don't give me a driver's license at 3:45 and when I realize I go to look for it today and they didn't give it to me and a very bad attitude The indu and the tellers who did nothing to find out why the girl who helped me went on vacation, no one did anything to ask, they just saw me in a bad way and bad service, do not come to this bank, very bad service.
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December 2023 by Carlos Mejia maria
RHANDY'S SERVICE WAS VERY DILIGENT THE FACILITIES ARE IMPECCABLE THE TREATMENT OF HISPANICS AND IN GENERAL IT IS ⭐️⭐️⭐️⭐️ THANK YOU FOR SO MUCH.
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November 2023 by Raafat Ibrahim
Falguni Shah really made my experience at BOA amazing.
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October 2023 by Idowu Afe
Very professional and excellent service. I will like to visit again. Specifically, Miss Falguni was very helpful and highly professional
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May 2023 by Tanisha Thompson
My experience today with Fulguni Shah was a pleasant, informative and encouraging one . Although I was not successful in getting the loan from BOA , her enthusiasm for the products was encouraging for me to do further business. Thanks Fulguni .
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July 2022 by Samantha Lorenzana
My recent experience was very pleasant, Falguni Shah answered all my questions/concerns. Based off the reviews I was hesitate to visit this location, but the bank was clean, well organized, and I didn't receive any disrespect.
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January 2022 by David Cohen
Very pleased with the service provided here. Very kind, knowledgeable, and helpful people. Alex was very helpful in answering any questions I had about my account and showed true professionalism. Highly recommend this branch.
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December 2021 by Nico D
In my 21 years of being a customer, I have never been treated in such a disrespectful manner by anyone at Bank of America. This is beyond bad customer service, this is unacceptable. It is clear from this branch’s 1 star rating that I am not the only person who has had a bad interaction and yet there are clearly no consequences. THIS MESSAGE IS FOR ANYONE CONSIDERING BANKING HERE: PLEASE GO SOMEWHERE ELSE. The Manager, Asheesh, and clerk, Alex, are horrible employees and should not be interacting with customers nor representing Bank of America. I will never come to this bank again. The clerk insulted me and the manager was patronizing and dismissive. At no point did either apologize for their disrespect but instead demonstrated behavior that showed they were clearly used to being in an environment where they are allowed to defend bad behavior and mistreat customers. I will file a complaint with both BoA and the BBB as it is clear there is a pattern with this branch.
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September 2021 by Oyinkansola Ajayi
Do yourself a favour and book an appointment with Ashley, you will not be disappointed. Ashley is phenomenal, professional and outstanding. She made our experience seamless and I am beyond happy to have come to this branch.
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September 2021 by Jaime Lazodelavega
Lousy bank, employees at this place have actuarial degrees from a high school. I closed my account and went to Santander bank.Manager and lady at the desk...HORRIBLE people. They deserve 0 (zero ) stars, but if I do not click in one, this will not get posted.
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June 2021 by Cheech
Manager was very rude and unhelpful also has a very bad power trip issue extremely disappointed
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June 2021 by Davide Malta
I'm not much for banks, I avoid going inside as much as possible. Your ATM won't take my cash... Maybe it knows that it came from TD Bank? I don't know but this money wasn't even folded in half that's how fresh it was. Nope, didn't take it. So then I crinkled it up, still didn't take it. Fix your machines, seems like it's all you got left to your name. These people are right you do take forever to handle the line to the front counter.
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January 2021 by Blossom O
Some of the most disappointing customer service I've ever experienced.