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December 2023 by Marj C
We go to our regular eye doctor every year and just provide the prescription to Costco optical. We've been doing this for years. However, we tried going to Target earlier this year just to try --- Never again! Their glasses are cheaply made even the branded ones, so every time the glasses break, we have to pay $25. We'll stay with Costco optical. Michael & his colleague were very knowledgeable and helpful from our last visit with my son. He's so happy with his glasses where we got a $50 off for two. Great experience.
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October 2023 by Viviana Torres
I was delighted when I bought two pairs of glasses five months ago. However, as time passed, my vision worsened. A visit to the optometrist revealed that Costco had made the glasses incorrectly, I went back to cosco and the costumer service was great and they ordered a new pair of glasses.
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August 2023 by Bruno N.
First of all, this Costco location doesn't sell beer, wine or liquor. That's due to outdated, protectionist, anti-consumer New Jersey State law. (While it's understandable that the owners of small liquor stores would worry about their businesses, a look at California shows that independent alcohol retailers still thrive regardless of competition.)Otherwise, this Costco offers all the benefits of any other location, a great variety of tasting samples and occasionally unexpected surprise discounts, at least if you haven't looked at their most recent circular. Of course, some values are better than others, so it still pays to do your homework around such issues as cost-per-unit calculations. (Yes, I am a nerd.)The staff has been pleasant when approached politely with an issue, and I've always had my concerns addressed in a timely manner. (Remember, they're people, too!) My one minor gripe is that the pizza department hasn't answered the phone when I've tried to call in an order, but I also recognize that they're extra busy and likely understaffed. Still, my kids love the pizza, and it's such a good price that the wait ends up being a small inconvenience. (See, small, independent pizzerias are still thriving in New Jersey despite the competition! And there are many other local pizzerias I count as my favorites and still patronize!)
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August 2023 by Renata De Brito (Re70)
If i had sn opinion for 0 stars it would be my choice. Horrible customer service. I have my membership for many years and i still insist in doing my eye glasses at this location. After today that’s it. I refuse to be treated so bad while paying for service that although is cheaper it still a lot if money. Either way they font have enough staff for the amount of people and the little staff is all stressed out dont care how they talk to you and give you wrong information just to keep the line moving. Not worth the savings ?
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August 2023 by Pepe L.
I come into tire shop to try to do some work.on my car and I had very helpful guy, SEYMOUR, if anyone need help this is your guy, not only help but very knowledgeable of his trade, but most importantly very focused and willing to help and explain on all options we had. Hope management get notice of these good employee
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July 2023 by LM M.
This is the worst Costco I have ever been in. The employees screaming and yelling across the aisles to one another. The lunatic employees screaming at the customers was a sight to see. People pushing and shoving. Running us down to get to the eggs. It was like a war zone in a 3rd world country. I will NEVER go to this dump again. The behavior from all around is despicable! Union, NJ is officially a DUMP and Costco adds to the "ambiance"!
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July 2023 by Sejal Patel
Mr. Michael Vito helped me to fix the problem for my eye glasses and eye lens order very quickly and passionately, although it was not his/their mistake.I am very very thankful to him to help me save money.
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June 2023 by Andrew C.
Garbage employees. Had this entitled black lady at the register, went out of her way to be classic Jersey trash. Entitled, sarcastic, enthusiastic to talk sh*t, quick to snap back. Management could care less- more garbage humans. Went all the way to corporate with it and im waiting for the store manager to hit me back. Been 8 months. If u got problems with an employee here jus shut them down on the spot cus their management isnt going to do anything and they know it. the management is probably in in on it. They must have orientations teaching a store culture of being the trashiest humans in a civilized country.
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May 2023 by Ricky M.
Costco Wholesale is a popular destination for shoppers seeking a wide range of products at competitive prices. The staff members at this Costco are consistently friendly and helpful, ensuring a pleasant shopping experience. While the cleanliness of the store may vary, it generally meets the expected standards. One notable advantage of shopping at this Costco is their excellent gas attendants, who provide efficient and friendly service at the fuel station. Whether you're looking to stock up on groceries, household items, or filling up your gas tank, Costco Wholesale offers a convenient and cost-effective solution.
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March 2023 by Estee A.
Came in last night, no crazy crowds amen! Got a hot dog combo- slapped. Tried to locate the elusive suja immunity shots to no avail- sometimes they're fully stocked and other times nowhere to be found. Also picked up some Dave's killer bread. I think Wednesday nights are the time to go if you want to avoid the crowd and still have plenty of of fresh groceries available.
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March 2023 by Teresa D.
Don't bother making appointments. They don't honor it. Twice this happened. Both times I went and both times they took someone else right in front of me and I was on time. Even after I said something, the receptionist just didn't care.I won't go back anymore.
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February 2023 by Francisco Rodriguez Cernadas
(Translated by Google) I was there today and the lady who is with the optometrist treats me like a bad bite to everyone in front of me just because I don't speak English to her it seems shameful that a chain like costco has people like this lady working when they have great employees they should de change here to her and the other optometrist what a shame dance(Original)Estuve hoy allí y me trato la señora que esta con el optometrista como una muerda pasada a todo el mundo delante de mi solo por yo no hablarle inglés me parece vergonzoso que una cadena como costco tenga gente como esta señora trabajando cuando tienen empleados estupendos deberían de cambiar aquí a ella y al optometrista otro que tal baila de pena
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February 2023 by David M.
Ordered a $3500 fridge and it was delivered damaged. Have been fighting to get the damaged part replaced. Was told 10 business days and here we are 30 days later and nothing. When you try to call their service is horrible. Spent an hour today on the phone and still dont have an update. NEVER NEVER AGAIN....
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February 2023 by Victor Z.
Place is totally disorganized. Lines run up the main aisle blocking adjacent aisle. Can't get through. Left my cart. Need to open more registers, have each register have it's own line. Open early. This is why I prefer BJ's.
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December 2022 by Rachel V.
One star because zero stars is not an option. I had an appointment, made months in advance, for the hearing aid center for a check up on my hearing aids. I live over an hour away. They left a voicemail yesterday confirming my appointment. I drove out here, fought Union Co traffic, dealt with the nightmare that is the Union Costco parking lot, fought crowds just to get inside the store, and the hearing aid center is closed on Saturdays. If they changed their schedule due to staffing, I understand, but to not call customers who had appointments to let them know is horrible customer service. I now have to drive over an hour home without having had my hearing aids checked, a complete waste of my time.