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March 2024 by Desha P.
I scheduled an appointment for 8am to have tires installed, which I purchased through TIRE AGENTS. I arrive at 8am for the assistance manger to tell me the installer would not be in until 10am. I asked why did anyone not call me to let me know. He responded. I just found out , what do u want me to do FIRE them for not coming on time !!! I was flabbergasted that the installers are allowed to show up when they want to work. I came back at 9:30am and waited. Around 10:15 am the manger approached me again to let me know the installer was not coming at all. I collected my paid tires and was out $60 installation fee. I will NEVER do business with this store or the TIRE AGENTS again. Completely unprofessional and a waste of time.
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February 2024 by Christina Peterpaul
Great service and fair prices. Friendly staff.
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February 2024 by B Diddy
Showed up during normal business hours on Sundays and they were closed
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January 2024 by Amber L.
If I could rate this place a 0 I would. I came in for a tire change (1/28/24) and left with my check engine light on. At that point , I had waited 3 hrs for my car and had a pounding headache, I didn't want to argue. I went to AutoZone the next day to have my car scanned to see what was done. The results came back as my spark plugs. Went to an automatic (1/30/24) come to find out the employees at Mr. Tire had replaced 2 of my spark plugs. Now , the guy clearly knew it was on because he had to move my car outside the shop and did not say a word to me about my check engine light being on. He did mention something that has to do with my tire but nothing about the engine. I had to put down about $500 due to the damage they caused. I do NOT recommend to come here. I added the video of me finding out that my check engine light was on. As you can tell I was still outside Mr. Tire.
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January 2024 by David Phelan
I went in for a tire patch and rotation. They patch the tire correctly, from the inside, rebalance and mount for a reasonable price. However, it took 2 hours to do the work and they weren't very busy. After the work was done, it took another 30+ minutes for someone to charge me, and I had to go find someone to take care of it. Not at all concerned with customers time.
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January 2024 by Mike Carneiro
My tire pressure monitoring system was screwed. These guys fixed it up in 30 minutes and 40 bucks. First class service.
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January 2024 by Chris Vieira
Go here if you feel like getting scammed. Get priced for 500 online and when you go in for the appointment they tell you it’ll be 700-900. I don’t like writing reviews but this place sucks.
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January 2024 by Alan Kopitman
I had an appointment that I made online with Amazon and selected this location for installation. I also called and spoke with the stores manager 3 days in advance to confirm. The appointment was set for 7:30am. I arrived 5 mins early and was taken in at 7:30am. I checked in and then another customer came in and was checked in right away without an appointment right after me. (I heard the conversation) The other customers vehicle was pulled in the shop before mine. I found that strange but didn’t say anything. I waited 50 mins. My car still not touched. During that 50 mins I decided to google the tire shop’s reviews. I was shocked what I saw and totally agree with all the negative reviews. When I questioned the store manager he rudely said hold on and was texting someone on his personal cell phone during work hours. Then he walked away to hide in the back shop. When the tech finally came over to get into my car I stopped him to ask if there equipment was capable to install my larger then normal tires. He said he wasn’t sure and would try. I stopped him right away and went to the manager and asked him to cancel the work order and give me the tires I paid for. I didn’t want them to damage my new expensive wheels. He rudely said great idea. He opened the shops door and threw them out of the shop into the parking lot. You are in the customer service business and act like the world is against you. This was my first and last time ever going to Mr Tire in Union. Corporate should really look into this because they are loosing a lot of business and having a manager act like this is dragging the Mr Tire name down. Completely unprofessional and a complete waste of my time. What a great way to start my day. Thanks Mr Tire in Union NJ for a terrible experience.
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December 2023 by Alan K.
I had an appointment that I made online with Amazon and selected this location for installation. I also called and spoke with the stores manager 3 days in advance to confirm. The appointment was set for 7:30am. I arrived 5 mins early and was taken in at 7:30am. I checked in and then another customer came in and was checked in right away without an appointment right after me. (I heard the conversation) The other customers vehicle was pulled in the shop before mine. I found that strange but didn't say anything. I waited 50 mins. My car still not touched. During that 50 mins I decided to google the tire shop's reviews. I was shocked what I saw and totally agree with all the negative reviews. When I questioned the store manager he rudely said hold on and was texting someone on his personal cell phone during work hours. Then he walked away to hide in the back shop. When the tech finally came over to get into my car I stopped him to ask if there equipment was capable to install my larger then normal tires. He said he wasn't sure and would try. I stopped him right away and went to the manager and asked him to cancel the work order and give me the tires I paid for. I didn't want them to damage my new expensive wheels. He rudely said great idea. He opened the shops door and threw them out of the shop into the parking lot. You are in the customer service business and act like the world is against you. This was my first and last time ever going to Mr Tire in Union. Corporate should really look into this because they are loosing a lot of business and having a manager act like this is dragging the Mr Tire name down. Completely unprofessional and a complete waste of my time. What a great way to start my day. Thanks Mr Tire in Union NJ for a terrible experience. Ownership should really look into this.
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December 2023 by Mario Moscardino
Excellent service, very friendly people, great mechanics, I'll definitely recommend it.
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December 2023 by Andrey Kustovs
Lowest level of service. I called ahead of time, agreed on a price and time, arrived and they told me a different price, after a 30-minute conversation the driver returned the price they promised earlier, it took more than five hours to change the tires on the wheels, the owner says you need to do a wheel alignment, what kind do you have? That's a problem. I said, show me what the problem is, but he could not explain, the owner was not there after that. The worker changed the tires, I see that there is not enough pressure, he does not understand what air pressure is in BAR or PSI. At home I checked the nuts on the wheels, they were not tightened. Terrible service.
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November 2023 by Sama C.
Solid tire shop. I placed an order online with a different tire company that is affiliated to Mr. Tire and automatically scheduled my installation. These guys were honest and knowledgeable. Informed me of some good tips and recommendations. The installation wasn't long, but it's highly recommended to have an appointment as they are quite busy. Being busy is a good thing, it shows how solid they are here. As for pricing, they are on the lower end. I was quoted almost double at another tire shop by me, so needless to say I drove a little bit out and was worth the ride.
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November 2023 by Claudia Barbosa Costa
FYI, when someone calls and says they have a flat tire, give them the correct time for the fix. Just called and mentioned I had a flat tire and they said to come in 1 hour. Get to the location, and then stays, I need to wait 1.5 hours. What a joke of a business. I guess it was a cheap fix right?
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November 2023 by Jennifer Waddell
My husband and I just went by there after getting a flat tire on Route 22. The man in the shop said that they were closed despite the posted hours stating that they close at 7. They also had an OPEN sign flashing in the window. Not reliable. Do not recommend.
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November 2023 by Marco Martins
Horrible customer service. Was told “ I’ll be right with you” waited about 35 minutes ( I was in desperate need of a tire replacement and no one else was open in the area) for him to come back out and tell me he doesn’t know if he can take me today but for me to wait and to give him a second and he disappeared again.The tech told me “it’s almost time to go home”. I was there at 5:00 pm and they’re open till 7:00pm. They clearly didn’t want my business at which point I choose to walk out and go somewhere else.
