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February 2025 by Gina Calitri
They did not help me get an affordable option where I could keep my current plan. When I said I might as well go get the screen fixed, the person working there said let me see the back. (The back is COMPLETELY FINE, its the front that is broken) He just shook his head and said noo they can't fix that...I said it was completely fine and he then retracted and said it would cost a couple hundred. So? Anyways I am going to get it fix so I can keep my number and not spend twice as much on a new phone to get a whole new # and have to explain to every person I know I have a new one. I just wanted a new iphone with my number...
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December 2024 by Justin kirby
The kid working there signed me up for a more expensive plan and lied to me when I asked
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December 2024 by Jamaar El-Amin
I would like to give an enormous, and we'll deserved thank you to Mooe. I can be cell phone illiterate at times, but brother Mooe was extremely helpful, and knowledgeable about product's. He did a whole walk thru step by step with me, to ensure I had a complete understanding about my new phone. Thank you for your time , and patience brother Mooe. ASA!
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November 2024 by Cee Learn
I went to the store because it said it opened at 9:30am. When I looked on the door it said 10am. I waited until 10:20am and it still did not open. I ended up going to another location. There were 2 other cars waiting as well. This was a horrible metropcs customer experience. Please look into this location. Not acceptable.
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October 2024 by ali shah
Poor service. Stole my credit card informed order 3 tablets and unlimited internet service. I caught them complain to metro head office . So be careful don't go to this location
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July 2024 by Sandy Williamson
I ask to update my plan but Instead the guy gave me the same plan and added a 10 dollars Insurance plan on it. Called customer service and they fixed everything. I give customer service a 5 star.
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June 2024 by Helen Bestman
Only thing I can say is why advertise you open 9:30 I got there at 9:25 waited until 9:45 no one appeared. Saw a black padlock on the door. Called when I got home. No answer ?
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February 2024 by Lissette Martinez
I went in to purchase phone, I asked for something with the same storage as my previous phone. The guy sold me a phone with a quarter storage and said cash only. I called the following day and was told that he would get me a new phone within 2 days. It's been 4 weeks. I have called and stopped into the store. During store hours the store is closed or he is not in. If I could rate 0 stars I would. Now I have to go purchase a new phone because this one is full with no storage or memory left. I've had it one month.
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January 2024 by Irene Bornios
Says it’s open into 7pm it is 4:36 pm and closed.
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September 2023 by Annette Gibbons
The salesman Victor was Awesome he has Outstanding customer service we need more people like him
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September 2023 by Erecka Asbury
Mr. Victor was so good with the service very knowledgeable and very respectful.Had a good experiment.
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March 2023 by Mzach424 Maria Z.
Great staff, very helpful and courteous. Went above and beyond when I had a refund issue. I just adore Kiki and Eric! Thanks, guys! 🤩❤️🤳
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January 2023 by Devin Medina
Kiki and krystal were so great ! Took care of me in a timely manner and are so welcoming even had christmas playing.definitely recommend visiting this location
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January 2023 by Angie mimbela
Lady at counter was rude when asked a simple question.
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November 2022 by Ms. Green
Chrystal is amazing. She is patient, knowledgeable, kind, she is helpful educating the consumer. Great personality and a constant professional. Chrystal really should be the face of how customer service should done when dealing with the public. She should consider being a Trainer. Thatnk you Chrystal
