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January 2024 by Yvonne C.
It was placed on my pets record that I walked out without paying.I am mortified as I have to give this record to the Senior living home where the cat is being gifted to my mom. I explained to the assistant when shecalled and asked me did I pay because they found the sku card in the doorway of the entrance to the store, that yes, I paid and I could send her a copy of my receipt. She explained that she had no way to receive a copy of anything and proceeded to place this accusation on my pets record is absolutely insane. I'm sure this was racially motivated as they were all of Caucasian descent or other than African American ethnicity. All someone had to do was check the register for the transaction to see that it was paid!I will no longer visit Petco vaccination services and will advise others of the disparaging remarks left on Chloe's vet record. and although I know theft is a thing. I AM NO THIEF. Shame on whoever placed this on my pets record without doing their due diligence first!
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November 2023 by Stephanie Majeski
Bought a catfish. Had to wait as there was no one attending the department. Once I asked at the front desk, somebody from the back room did come. I would suggest that dead fish be removed from the aquariums first thing every morning.
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November 2023 by Sonya Rivera
First time being there had a good experience and my baby is happy. She loves her new harness.
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September 2023 by Tiffani Renee
Highly disappointed and dissatisfied with the Grooming services at this location. Not a good representation of the Petco brand. The wait time for my pup to be seen and groomed was extremely long even with an online booking. When voicing my concerns, the manager’s tone and resolve was rude, passive, and ineffective not to mention my pup was not groomed according to the additional services paid for and specified on the site/in store. We’ve visited this store prior, which is why we returned, due to great service before, but this recent visit was rough and caused major frustration and anxiety.Petco needs to do better training its employees, fix the online booking to be reflect more accurate and efficient times/availability and show more compassion and understanding for the customers and pets they service just a little more.
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September 2023 by SXM SXM
The store was difficult to navigate with a shopping cart. Many aisles blocked/ clogged with empty boxes, stacks of unpacked boxes, hand trucks, etc.The main aisle up the middle was blocked by an employee with a big cart/ dolly chatting with customers.It was pretty ridiculous. I don’t recall ever being stressed by not being able to maneuver a shopping cart at nearly every turn.I took pics to post on Yelp but didn’t have the energy to waste more time on it.
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August 2023 by Jianna Sawford
Amanda was so helpful. When I got to the checkout, they helped me with a price match and updated me on returns. They’re sincere desire to help me was an amazing part of my day! Thank you!
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August 2023 by XiaVhani
Sales representative shared great knowledge with my son & I. The place was very neat & well stocked.
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July 2023 by Carlos Yanes
Great customer care, they helped me out when I had a lot of questions about my pets and what they needed.
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June 2023 by Rayanna Fabila
The store looks better on the inside. Genuine employees. Only issue is handicapped parking is literally the farthest parking spots from the entrance. Just beware.
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June 2023 by T P
THE rudest "customer service" from Rosa. Truly does not care about customers and should not be front-facing for the store. Zero stars for the store for not caring about the customer, a long-standing one at that.
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June 2023 by Miguel Pabon
Just everything I need for my dog. Went to get him a new bed
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May 2023 by Joelle Z.
I would give them zero stars if that were possible. Basically, I paid for services I did not receive I asked for D shedding haircut, shampoo, nails, teeth the whole works. My dog basically got a shampoo and a minor trim. I will not go there again. I'm talking about the store in Union, NJ on Rt. 22
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May 2023 by Ryshonda GanttBrown
I Love Petco! Our Groomer is the absolute best! We shop there and we are never disappointed in the product quality or pricing.
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May 2023 by Klaudia Acevedo
It is obvious that nobody cleans the animal enclosures and I’ve seen dead reptiles that are just laying there and animals that are bleeding. This is animal abuse and no worker is taking action.
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May 2023 by Daniel Ortiz
Please report this store. The state of the reptiles in this establishment is deplorable. I think the pictures speak for themselves. I believe the staff doesn’t even notice that these creatures are in discomfort and basically agonizing in their enclosures. They’re full of waste, critters are bleeding, and some are petrified with stuck shed. I have reported them and so should you.