The United States Postal Service location at 1130 W Chestnut St offers reliable mail and package delivery along with walk-in passport services. Customer experiences at this post office vary. Some reviews describe very good, fast-paced service and note that staff can be very helpful and friendly. Specific employees have received high praise for being patient, kind, and providing great customer service, with particular mention of their assistance with passport applications. However, other visits have been stressful due to operational issues. Customers report instances of important mail being significantly delayed and misplaced. There have also been problems with the passport photo system frequently being non-operational, leading to inconvenience. Additionally, some customers have encountered rude attitudes and have been turned away despite having appointments, due to long lines and strict adherence to cut-off times. Overall, while the service at this location can be excellent and responsible when handled by certain staff members, experiences are inconsistent. Past interactions have included nasty customer service, but more recent visits have been a breath of fresh air with staff who listen carefully and take responsibility to resolve issues, making a significant positive difference.
This is the worst post office I’ve ever been to. The employees are so rude. I can’t believe people like this work in a federal position.
July 2025
The post office in Union New Jersey have sufficient workers and I have been mailing my mail there for 22 years now, they'll make sure that your packages get there on time, especially Vinny he have been working there for 23 years, nice people.
May 2025
They make up their own runs and no one does their job
