The United States Postal Service location at 1130 W Chestnut St offers reliable mail and package delivery along with walk-in passport services. Customer experiences at this post office vary. Some reviews describe very good, fast-paced service and note that staff can be very helpful and friendly. Specific employees have received high praise for being patient, kind, and providing great customer service, with particular mention of their assistance with passport applications. However, other visits have been stressful due to operational issues. Customers report instances of important mail being significantly delayed and misplaced. There have also been problems with the passport photo system frequently being non-operational, leading to inconvenience. Additionally, some customers have encountered rude attitudes and have been turned away despite having appointments, due to long lines and strict adherence to cut-off times. Overall, while the service at this location can be excellent and responsible when handled by certain staff members, experiences are inconsistent. Past interactions have included nasty customer service, but more recent visits have been a breath of fresh air with staff who listen carefully and take responsibility to resolve issues, making a significant positive difference.
Staff is generally helpful when I’ve had to deal with them. Parking can sometimes be absolutely atrocious, depends on day of the week and time of day.
July 2026
It's a post office, with the usual poor service.
July 2026
I have a missing package from usps that said it was delivered but wasn’t there. Been trying to file a report or reach someone but I’m having no luck. The website doesn’t work right and the wait times for the phone are ridiculous. It shouldn’t be this hard to deal with missing mail.
