The United States Postal Service location at 1130 W Chestnut St offers reliable mail and package delivery along with walk-in passport services. Customer experiences at this post office vary. Some reviews describe very good, fast-paced service and note that staff can be very helpful and friendly. Specific employees have received high praise for being patient, kind, and providing great customer service, with particular mention of their assistance with passport applications. However, other visits have been stressful due to operational issues. Customers report instances of important mail being significantly delayed and misplaced. There have also been problems with the passport photo system frequently being non-operational, leading to inconvenience. Additionally, some customers have encountered rude attitudes and have been turned away despite having appointments, due to long lines and strict adherence to cut-off times. Overall, while the service at this location can be excellent and responsible when handled by certain staff members, experiences are inconsistent. Past interactions have included nasty customer service, but more recent visits have been a breath of fresh air with staff who listen carefully and take responsibility to resolve issues, making a significant positive difference.
Great service would recommend to friends and family
May 2026
The people who work here are really nasty and disrespectful ! They should have classes for customer service before they can even get the job. It seems like they don’t even like their job and they only go there to get money.
May 2026
Rude employees. Suppose to be a convenient place to get a passport. Makes you jump through hoops. Best suggestion for Passports go to the courthouse. I was in and out in 15 minutes no extra copies and photo on site and all the ladies were so pleasant!
