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February 2024 by Sapphyre Dudley
Customer service. This is what's so important. Even though I was returning equipment because I canceled services, but they were very courteous and swift with the process. ??
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January 2024 by Jay D M.
This company did multiple fraudulent charges to my card after duscussing why they wrongfully overcharged my account ! I would stay away from this internet and cable provider
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January 2024 by Kavita Torres
I don't think I've ever been inside an Xfinity store! What excellent service! What patient employees! Thank you Mike for showing me the Xumo ropes! It was super helpful.
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January 2024 by Lillian Falcetano
Easy return of equipment.
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January 2024 by Susan Sieber
Very long wait even though I was the third in line to come in. The employees were exceptionally nice but the store should ask you if you if you are a quick exchange or a person who needs a consultation. They need an express line for in and out people who have to get to back to work
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January 2024 by Ed Wade
Visited the Xfinity store to return tv cable boxes no longer being used. They have a good system once you realize you need to check in and be placed on the waiting list. There was a short wait to be seen. The wait depends on what other customers are there for. Some transactions take longer. Once called I was assisted by a customer service person named Kim; Kim was very nice and helpful and she obviously knew her job.
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January 2024 by Jenny Gasior
Assistant Mgr Mike Perna was very informative and professional. Appreciate his help and fast solving of my issue! Will absolutely look for him next time.
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January 2024 by juan rodriguez jr
Terrible parking no clear entrance or exit attached to next door parking lot
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January 2024 by Simone B.
Absolutely disgusting customer service. They try to lock you in your plan if you want to disconnect a line, and Xfinity mobile customers pay $100+ more is they don't have Xfinity home. Get this service if you want to make your life hell.
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December 2023 by Eric Ayala
Great place to buy what you need
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October 2023 by Ny
No one values real customer service. The manager Mike has no customer skills at all and I highly doubt he qualifies for his job. My whole wait time was spent watching him pace back and forth between the establishment on the phone for help. Go figure !
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September 2023 by L G.
The employees at this location just seem like very unhappy individuals. Two employees were having a very loud conversation in the corner with every other word being f*ck. The woman greeting people looked like there was anywhere she'd rather be.
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September 2023 by Mary Beth Gawenus
The service was fast. I exchanged a router for a different one. The sales person activated the router but didn’t explain how to get the wifi on our devices. However, later when I was talking to someone on the phone, that representative explained the steps completely.
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August 2023 by Bob White
Mr Green was friendly, well informed and efficient. Set us up with the changes that were recommended, and did not push additional offers or plan changes to what we had indicated we wanted to change
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August 2023 by Sirio “Mulch Man” Calabrese
Terrible company in every way shape or form 0 stars...
