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December 2023 by Geri G.
Hey, I just wanted to share my experience with the general manager at the store. Unfortunately, I had a really bad time. They kicked me out of the store quickly, and it was the worst experience ever. I felt disrespected and frustrated. I hope they can improve their customer service in the future."
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July 2023 by Kristen N.
The customer service I received from Ehab Abdallatif was atrocious. First, he had the wrong car assigned to me in the system after we paid the deposit, so someone else could have bought it. Once the sale was final and I walked out of the finance office, he was nowhere to be found. He didn't bother to stick around to answer any questions or thank me for my business. I had to wait around for 15 minutes while his co-worker went to find him because my nav wasn't working. Once my plates were ready, 1 week before my dealer registration expired, I asked him to FedEx them and he forgot to do so until 4 days later, 2 days before my registration expired. I texted him the day he originally said I would receive them asking for the tracking info because I hadn't received them yet. He did not respond. I texted him again 3 hours later and he responded with a picture of the shipping label showing that it was generated after I had texted him earlier that day. When I asked why they weren't sent 4 days ago, and he gave me an attitude saying he had no control over when they were shipped, an obvious lie because he was able to ship them out after I reminded him. Regardless of whether or not he controls shipping, it is his job to make sure I get my registration and to communicate with me if there is a problem. Once the sale was final he had no interest in finishing his job. He had no accountability and was so rude.
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June 2023 by Rita G.
I took my Audi in for an oil change and low and behold, I suddenly need $1200.00 worth of service. I supposedly had a leak but I never knew I had a leak - no warning light, no fluids on my driveway. They said it was not covered under warranty but I had an extended warranty as my car is 4 years old. No - not covered. If it were not for the sales department at this dealership - I would not know anything about what was doing with my car 4 days later. The sales staff is stellar! So helpful, but the repair staff! They refused to return my calls or even tell me what was going on! What??? I bought several cars from this dealership and I have NEVER experienced such behavior. Did they do something to the car while changing the oil? I do not know. FINALLY they call me after several calls and pleading with the receptionist to have them call me. As it turns out my warranty does cover this repair but OMG - what I went through was very unprofessional to say the least.
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June 2023 by Julie R.
I have not only leased but also just purchased a vehicle from Jack Daniels. Will and Justin were fantastic to work with. They made the experience easy and dare I say fun. They take the mystery out of buying a car and are trustworthy and fair.
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April 2023 by Eliseo G.
Literately the worst customer service experienced. My car has been sitting there for 3 days (just sitting as they haven't even given me the diagnostic), I have been told 6 times that I will be getting a call back and never did. The one guy Wesley told me that my car will be ready in a week without me having agreed to anything, then he told me he confused me with another customer, so they didn't even know who I was. I asked to speak with the manager and of course, he didn't answer. At this point I just want my car back and I will go somewhere else, this place is ridiculous and these employees don't give a crap about their customers.
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April 2023 by Robyn H.
Wow how is this place still in business. Their service dept is horrible, would give negative stars if I could. Really wish I had read the reviews prior to bringing my audi here. I have a 2021 w/ 30k miles and the engine is making a banging noise. Day 1, they didn't get a chance to look at my car. Day 2 I get a call saying the tech experience the engine banging issue and they were trying to diagnose. Day 3 still don't know the cause of the issue. Day 4 now im annoyed as they do not give updates nor do they return calls. I called there 5 time and all 5 times they hung up one me. Now I gotta go down there. After getting the runaround for and hour im told they don't know what the issue is. I finally just took the car out of there and they attempted to try and charge me 200 just to look at the car. Stay far far away from this place. No need to take my word on this, please read all the previous 1 star reviews, they are 100% accurate as I experienced the exact complaints as everyone else.
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March 2023 by Nicole W.
NEGATIVE STARS!!!!!!!!! Absolutely worst experience!!!!! Terrible service!!!!!! Completely unorganized and extremely unhelpful!!!!!! I bought my car from here back in 2020 as basically new (18,000 miles on it). I brought my car in for a "quick system update" and was told it would be ready that day. When I went to pick up my car, it took them over 30 minutes to look for my keys. The mechanic returned without them and stated that my car was not ready for pickup yet even though I received 2 voicemails stating otherwise. It has been a MONTH and they have not provided me any updates regarding their reasoning for the delay or status of my vehicle. My "service coordinator" fails to return my phone calls or is "absent". They have failed to accommodate me in any way, and have left me without a car for the duration.
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March 2023 by Iceman T.
Did 50k service. Here are the negatives and positives. Negatives: Although it was supposed to be 50k svcs, they simply only do an oil change and don't do anything else listed on the 50k to-do items. Yet, the svc rep is bold enough to try to sell me other services. - I had the appointment yet waited longer than 2 hours past promised time while all the other customers who showed up after me are all done and left. Remember I was there for 50k they only did a mere oil change so don't even try so other customers had quicker services. Sure tire air fill-ups for all of them right? - all are so overpriced compared to other Audi dealers in the area. Well, read below if this higher cost is justified. - This was by far a cheap and rundown Audi dealer in my lifetime across multi states. If this is what Audi dealers are in NJ, thank you but no. Thanks to Jack Daniel's, good by Audi. No more. Positive: Met a new representative (not mine I worked with who I would never go back to) who just started seems like someone I would work with but based on the problems above I would not buy and deal with this dealership.
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February 2023 by Yuexu Zhang
The car buying experience is great, especially the help and discounts provided by Sister Ava.
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December 2022 by Jeanne N.
Customer service is deplorable! In my opinion this dealership is unprofessional, immoral, and deceptive. They have zero integrity and their practices are unfair. They sell used cars that break down in less than 3 weeks from purchase. They are basically mechanically totaled cars that CANNOT BE REPAIRED. Cars with extensive water damage that cannot be detected with a pre purchase inspection!! They do not take any ownership for the problem and suggest the consumer total the car through their insurance. Stay as far away as possible. I would travel at least 60 miles out of this area to avoid buying a car from Jack Daniels Audi, Saddle River, NJ
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September 2022 by Haline C.
I bought a brand new 2022 Q3 and the issues that the car been having is unbelievable the car only has 13k miles on it and I needed to buy new tires, alignment, and balance and the car was there for a week. Not the mention I attended multiple recalls about the MMI screen. Also, the screen was turning off and on and I told the manager of services and he checked it out turns out that the car had burned cables that caused it to turn off and on. 2 months go by me thinking the issue is fixed, then I turn on my car on and the SOS emergency light was on and the MMI screen wasn't turning on at all. So I proceed to call the dealership and explained my situation and the manager laughed at like I was joke and I was very disrespected by it. I'm just very disappointed in Audi and the car I bought.
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August 2022 by Island S.
Called for a service app't, they never called back to schedule. Last service visit was a nightmare, maybe Jack Daniels should stay with its' whiskey line.
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August 2022 by Jackie A.
Brought my car in for a weird noise and the repairs needed were insane. Asked about trading it in and Luis was extremely helpful. Ended up trading in for a newer Q5 and had a great experience. Luis took the time to explain and show us all the features of the car. Best experience buying a car EVER! This is our 10th car purchased and we will return to buy another Audi from this dealership!
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June 2022 by Angelo F.
I had an appointment to purchase a car coming off lease this Saturday. Fees were agreed upon and discussed prior to my arrival. To my surprise, a new fee (security inspection) suddenly reared its ugly head when I arrived and the salesperson spoke to her manager. This fee was higher than all other fees discussed previously. I decided to purchase the car directly from the leasing company because the fees imposed by this dealership are absurd.
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May 2022 by Lena S.
We were shopping around for Audi Q8. We happened to be in the Area and got in to see their prices and inventory. They happened to have the car, and the manager reassured us that they don't charge Market Adjustment Price, which is great saving. I know not every dealership charges that, but many do. So we decided to finance a car there if out of the door price and monthly payments would be good. Danielle, sale rep, was helping us, she was polite but super super pushy, preparing all sales paper, without us even agreeing to buy, as we didn't even know the total price and monthly payments. They made us sign the buy out papers in order to get the final price on the car, never had that before, they also ran out credit score for financing, which we also didn't expect as we didn't even agree on buying the car there. It's quite understandable that you want to make sure that you are getting a good deal and only after they should run the credit score and sign the papers. So they got us the buy out papers, where there was a very strange charge over $2,1700 for Contract agreement. They failed to explain what it was. It wasn't document preparation, as it was a separate charge for it. Then the guy from Finance came out and was trying to sell us a " very good deal" with humongous monthly payment. The highest proposal than any other dealerships we went to, much higher. We left saying that we have to decide. Mean while looking for other options and other places. Daniel kept emailing and sending texts. Whereas I replied to them and she didn't reply to my texts. Then she called my husband , he asked her again about that Contract agreement fee, again she didn't explained what it was. We offered a higher down payment so the monthly payments would be lower, And the manager said that they would not agree to that. I was shocked - it shouldn't matter how much we put down , that's insane. Of course they wanted their terms. And then all of a sudden, Daniele said that the car is sold, right then during phone conversation. That's a big LIE!!! We got a car from another dealership, with no Market Adjustment price, No contract agreement fee, with higher down payment and much, much lower monthly payments than in Jack Daniels Audi.
