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January 2024 by Bryan Oliva
Harry Jones was amazing from the moment we walked in until the moment he handed me keys to drive away. He was really upfront about everything- not the typical car salesman cheesy pitch. We went in for lease-end-options and he made it possible to walk out with a great deal for an amazing car after test driving three cars. Not to mention he had transferred all of the items from my old car into the new one by the time we were done with the financial advisor. Truly a white-glove service experience. Employees like him truly make the customer buying experience worth the process when car shopping. A big thank you to Harry and Vipin for staying after hours to help us out!
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January 2024 by Angelica Rivera
Excellent customer service as always. I came here to finance my lease for my Honda civic. Lora sold my girlfriend an Acura and was so patient, amazing and got the job done in my gf’s price range! This had me wanting to go to Lora at Acura instead of Honda to do my finance. Will definitely be back again in the future for our next car!
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January 2024 by jamie mckoy
Walter Goldman was an excellent salesman. Very detailed explanation of the car features & gave me the best deal for my budget! Come see him if your looking for a great car buying experience ?
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January 2024 by Richard Williams
I bought a used BMW through DCH Montclair Acura recently and the experience was excellent. Luis let me take the car on an extended test drive and even came with me to have the car inspected through an independent Mechanic. Once the inspection was finished, and it was revealed that the car was in perfect condition, Luis made the negotiating process easy and painless, and we were able to settle on a price that both parties were happy with.I highly recommend buying a car through DCH Montclair Acura.
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January 2024 by Taylor Salazar
My husband and I recently purchased a vehicle from your dealership, and I must express my utmost satisfaction with the exceptional service I received. While the sales representative and finance team were fantastic, I feel compelled to shine a spotlight on Sarah, who operates at the front.Sarah's welcoming demeanor truly sets the tone for a positive experience. From the moment I walked in, she greeted me warmly and has consistently gone above and beyond to assist me. Its very clear she wear many hats effortlessly, juggling various responsibilities seamlessly.Not only did Sarah follow up with a courteous call after my purchase, but she also took the initiative to handle the details, such as mailing my plates. Whenever I needed assistance or had questions, Sarah was there to guide me through the process, ensuring a hassle-free experience.What truly touched me was her willingness to engage with my children while I sorted out paperwork. It's a testament to her dedication and the extra mile she goes to make customers feel valued.As someone who works in an office myself, I understand the importance of reliable administrative support. Sarah is undoubtedly an asset to your team, and her performance merits recognition. I believe she deserves not only commendation but also consideration for a well-earned raise.Thank you for maintaining such a high standard of customer service, and please convey my gratitude to Sarah for making my car-buying experience truly exceptional.
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January 2024 by Patricia Sica
I had an awesome experience from the moment I walked in. I just have to say how wonderful everyone is, and Harry is absolutely the kindest funniest sales person I ever met. I never felt pressured and always got back to me with questions answered. His patience is amazing and so happy that he took care of me. Thank you all for your help and amazing experience from Harry , Vip and Shawn.
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November 2023 by wilson guinto
I just recently bought a 2024 Integra Type S here. The whole staff was friendly and the buying process was seamless and easy. Everyone greeted me with a smile. Harry Jones, my sales rep, was excellent about showing me the car and testing driving it before I made the final commitment. He also made sure I was happy about the price and was very negotiable about the price I wanted. I would definitely recommend this place if you are in the market for buying a new car.
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November 2023 by Zey 144
Luis was excellent and helpful every step of the way. He was attentive and respectful. He guided us every step of the way in Spanish and English! He was amazing!
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November 2023 by Amelia Rice
Lora Moore is simply the best! 100% helpful and attentive, and gave us the best advice. She walked us through each step and made us perfectly comfortable. I love my new to me Acura! Thanks for making everything easy and fun!
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November 2023 by Stephanie Bratmeyer
Exceptional Service from Joana!I recently had the pleasure of being assisted by Joana during my visit to the Acura Montclair, and I must say she is the nicest person I have ever met. Joana's sweetness and kindness made my experience truly exceptional. Her warmth and attentiveness were evident from the moment I arrived, and she went above and beyond to ensure that all my concerns were addressed. Joana's outstanding customer service skills have left a lasting impression on me, and I highly commend her for making my visit not just a service appointment, but a genuinely pleasant interaction. Thank you, Joana, for setting the bar high with your exceptional kindness!
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November 2023 by David Scherzer
I had a great experience at DCH Montclair Acura. After underwhelming visits to multiple Ford Dealers, I got a pre owned Ford Fusion at DCH. It had less miles and was less expensive than similar models I looked at. Erinda Cili was extremely helpful as well as the rest of the staff I dealt with (Manager, Finance). Thank you DCH Montclair Acura!
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November 2023 by Antonio P.
Updates belowAbsolute scummy dealership. My girlfriend went in because she found a Honda she really liked and that she's been looking for. So we sit down with the sales rep who sat there "crunching" the numbers, keeping it out of our site, sure enough he turns it around finally and it was loaded with insanely expensive and absolutely unnecessary "addons" trying to sneak them into her payments. Luckily I went with her as this guy tried to straight up take advantage of her. At this point I told her we should just leave as now I'm pissed they'd even do shady tactics like that, but she really wanted this car. Fine they remove all that crap they tried sneaking into her financing...Lets fast forward a few weeks, her low tire pressure light comes on. Come to find out they sold us a car with 4 DIFFERENT (and absolutely garbage) NO NAME TIRES. Not only is that a safety hazard in it self BUT two of them have gashes on the sides and one has a bubble in the tires sidewall!!! This is NOT ok!Would NOT recommend this dealership to anyone! They use sneaky and blatantly inhumane sales tactics. I've purchased many cars from multiple dealerships and this one was the first I've ever been too where I had to experience something like this. If you do have the "pleasure" of purchasing a car here triple check EVERYTHING.UPDATE 1 : They're still fucking scumbags. We posted the same review on FB and they "reached out" to us to contact them to resolve this....Well multiple phone calls and voicemails over the course of a couple days it was blatantly obvious they were still full of shit.UPDATE 2 : My girlfriend was reached out to by another unfortunate customer of theirs with even worse off experience looking to take legal action. Guess its a common theme with this joke of a dealership. OH and now they removed my review on Facebook. I wonder how many other customers with piss poor experiences there had their reviews removed... This is the kind of shady bs youll get from a dealership like this.
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November 2023 by Lisa S.
PLEASE READ BEFORE YOU BUY!!!! We purchased a vehicle 9/20/23. We signed forms electronically in finance office and left without receiving paperwork, just handed a flash drive. We test drove vehicle and we purchased same evening "so that we did not have to be inconvenienced coming back". Both our salesperson, Keith Mickens, and the finance manager, Markel Milstrey, told us we were "getting a 3 year warranty"When we looked at the paperwork there was an undisclosed charge for $4220. For a warranty. When we called Zurich (the warranty company), we found out that we purchased a ONE year drivetrain only warranty for 1 year! The Zurich rep advised me that it would not be a normal circumstance for Zurich to ever charge that much for a 1 year warranty and he could only assume it was padded $$$ by the dealership. I would have never opted to pay $4229. For a 3 year warranty. Markel also proudly told us he worked his magic and got us an 11% APR and the finance info arrived from finance co in the mail and our rate was 13.88%. The dealership has refused to return our calls (multiple to the management, salesperson, etc). They also promised to provide a remote start because that was on our lists of must haves. They "ordered the part" but of course no return call. When we received the paperwork from the finance company we owe approximately $25,500. For a car that cost $21,300., with a trade of over $6,000. Yes, you read that correctly. I could go on and on with additional issues we have now had with the vehicle but I won't. I reached one person at DCH that told me I bought the car "AS IS". He heard me out and assured me that I would get a return call. Did I mention that they included an odometer statement that shows less than 60,000. Miles but checked the lemon law box for over 60,000 miles. And the total sale price varies on different pages. I have attached some documentation to substantiate my claims. I'm a middle age mom on disability for breast cancer and I can assure you that I worked in a corporate industry for 28 years with 1 company before I became ill. I have absolutely no reason to bash any business unnecessarily. I did see other negative reviews where the dealer responded with "we are sorry you feel this way or please feel free to call our manager". I saw a 1 star review from 4 days ago where the dealer says they strive for great communication. I have had to file a claim with the better business bureau. If this gets resolved, which I'm not anticipating at this point, I will update my review. I want every honest, hard working person out there to please find yourself a reputable dealership and ask for paper copies prior to signing electronically. I'm writing this because consumers deserve to know and I do not want anyone to be stupid like me and trust the this dealership cares about your safety, you ever coming back in there or your personal finances. They care about the SALE and the MONEY. An experience with this dealer may not be the same on a new vehicle purchase but I would personally avoid buying from a dealership that is out to mislead, not disclose and essentially scam the consumer. If anyone else has had similar issues, please contact the better business bureau. I promise that my review is honest. I promise the only mistake I made was trusting their words and not asking for paperwork prior to signing. I promise that when and if the better business bureau resolves this, however they do, I will update this.
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November 2023 by Dana Trabucco
We had a very pleasant experience with Acura Montclair. Worked with Larry, Shawn, AL and our salesman Bryant. They worked a price with us that we were comfortable. They are honest and went above and beyond to make us happy. I recommend this team to everyone!!VERY PLEASED
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October 2023 by Sue F.
Stay away! Drove 1 1/2 hours to look at car. The car was for my son who called 3 times on the way their as the dates on the car fax didn't make sense. After waiting an hour the salesperson said "I am just the messenger, that car was sold over a month ago". No apologies. The sales manager didn't even come out! Vehicle was just posted online 2 days before we went down there! Sounds like a possible bait and switch to me!
