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January 2024 by Jaydene Ruiz
Super rude doctor! The older woman was extremely insensitive to my pet, calling him a bad boy and a bad dog, she was extremely aggressive in all of her verbal and physical actions.(He growled, when she put a thermometer in his rear, and he kept pulling his paws away when she tried to clip his nails, after I told her he only lets the groomers do so. He wasn’t acting aggressive, barking, or biting, he’s a 8 lb dog, but she put a muzzle on him, causing him to scratch up his face and bleed trying to take it off). Never coming again
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December 2023 by cheryl carman
Dr Banks is the best vet ever! He genuinely cares about the animals and clearly devotes his entire life to them.
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September 2023 by Genesis Christina
The vet Tech Samantha is so helpful! My pup is always so happy to see her. She brightens my day :)
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September 2023 by Lisa Fagan
Best vet around. Genuinely cares … always thorough and compassionate
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August 2023 by Andrea Winick
I took my older cat to them July 18th for a checkup, it was our first time. They checked blood and gave her a cortisone shot. I was told to call back the following week to let them know ow how she was doing. When I called back they wanted her to come in for x-rays but couldn't get her in until Aug 10th. In the meantime she was getting worse, I called to ask if I could bring her back and they said they had no appointments and that I should tale her to an urgent care. I called them yesterday and asked to speak to the doctor,because she was not doing well. They told me to take her to the emergency vet and that they said they would leave her a message to call me. The receptionist was rude and nasty. The vet didn't call me today and when I called the office at 1:45 Dr Poff was gone for the day. But they informed me that the Dr had gotten my message the she was doing better. I told them that it wasn't my message and that my cat had to be put down. I asked again to speak to the other vet in the office and i was told to write them a letter. So here is my letter. They did not care about my cat and I wouldn't suggest they anyone go there, they don't care and are very rude.
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August 2023 by Anna Pagan
Horrible, horrible front desk employee. Very rude, with big attitude. Maybe because I have an accent. I left that office because of the rude lady at the front desk. Several times I went there she always had attitude with me, treating me like I was stupid and beneath her. Sad that the manager of the place tolerates that behavior.
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April 2023 by Daniel Creaturo
We've been coming to see Dr. Banks for 25 years. I wouldn't go anywhere else. He is compassionate and understanding. The girls in the office do a wonderful job. Best veterinarian practice in the state! Prices are always fair. Love those guys!
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March 2023 by Jim Peace
This is by far the best in pet healthcare anywhere. While all the staff is incredible, Dr Banks is amazing. Too notch!!
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February 2023 by Arlene Chasse
Both drs are good. Very good with animalsEveryone there is kind and thoughtful ?. To the pet owners and to the pets.they handle the animals with respect.
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February 2023 by Beth Malpica
It's sad to see all these abandoned pets here. It would be a good investment if the Animal Shelter could change the way they shelter these animals with creating a 1 month clearance of health for each pet then have a open area created where for example they have tree houses for cats to play together on format of grass so they can get exercise & not be in cage all day, every day with no ability to run & use their muscles. If not creat ports to exit room areas where they can go outside with in a fenced area so they can exercise, & come back in to their bowl to feed n bed. I do credit the work done by staff.
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January 2023 by Bud Cavallo, Sr.
We've brought our pets to Cumberland Veterinary since 1968. I believe that says it all.
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November 2022 by Brandy Robinson Martinez
Went to Ocean View for emergency and they charged me top dollar but when I went to Cumberland they are always understandable and caring and work with you they become family hood people ☝?and customer service is on point
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August 2022 by Binui Rodriguez
Dr Banks is the best veterinarian in our area. I have been bringing our pets to his practice for over 10 years.
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June 2022 by BarbaraRyan Myers-Peterson
I can't recommend this veterinarian for cats. I brought in my senior cat Raven and they did a bare bones exam. I was told her teeth were fine, but she ended up losing one two weeks later. When another vet examined her, they saw the issues that this vet missed. I felt that the staff just wanted to rush us out, like we were a nuisance. I found their staff were not good with sick or scared animals. Also, their facility wasn't as clean as I would like. At my first visit, a dog had peed on the floor. They put up a warning sign, but didn't clean up the mess! I would not go back there and I wouldn't recommend them to anyone.
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June 2022 by Kimberly S
Rudest staff you will ever encounter. Such a shame because Dr Banks is wonderful. I would give him 5 stars- but I refuse to be treated sub human by front desk employees so off to another vet I will go. How do these people still have a job? I’ve heard several people have left for the same reason- rude staff. What a shame.
