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December 2023 by Connie A.
DO NOT STAY AT THIS HOTEL!!!! The room I rented for my nephew smelled of smoke and at the end of his stay, they charged US for the smoke smell. My nephew was desperate for a place to stay for the night so he didn't want to complain about the smell but we never dreamed they would charge us $150 for "smoking in the room" when he never smoked in the room. I have been fighting ever since to get my money bag. This is a horrible, horrible hotel. Find another, reputable hotel or you'll be sorry. I wish I could give them less than 1 star because they don't even deserve that.
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October 2023 by Pab S.
Charges a $100 "damage deposit" that they hold for 10 days. Does not give a chance to pay deposit in cash that can be immediately refunded, forces you to carry a $100 charge against your bank account for a full 10 days. Not to be trusted.
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February 2023 by Juan B.
I had a great experience been there couple times the lady at the front desk gave me recommendations on how to book the hotel online and get points, clean rooms and nice and quiet, very professional the staff and breakfast is good I will keep going there again
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July 2021 by Alden W.
The manager here wouldn't let my brothers visit the room I rented, for no reason, then called the police. I'm white, my brothers are black. Can't in good conscience recommend this place to anybody, it's unsafe for people of color.
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June 2021 by Steve B.
First let me say that I'm a Choice Privilege member and have stayed in many Choice hotels around the country and even in Europe and this one was Awful! I I don't know where to start. Smelly, dirty, overpriced & rude. We check in and going to the room the hall is cluttered with garbage, dirty laundry and cleaning equipment. We walk into the room and it stinks! Otherwise, the room is ... meh!We leave and come back to the smell.Later as we are getting ready to go to sleep, my daughter tells me that the toilet isn't flushing. I confirm a problem and so I call the front desk. A bit later someone knocks on the door and starts to hand me a plunger. When I don't take it, he asks, "oh, do you want me to do it?" When he's done, he leaves the plunger, just in case!The next morning, as we're getting ready to leave, my wife calls from the bathroom saying that the toilet is overflowing. Water is cascading out of the toilet so I grab the plunger and plunging. I also have to pull the cover off and stop the continual fill. By this time, the bathroom floor is totally flooded with water and water is flowing out onto the carpet in the room.(The source of the smell?)We call the front desk again and someone comes to clean up the mess. We wait - we still have things in the bathroom and also need to use it. After a while, we realize that he has left, without a word. Later, as I'm checking out, I say that I am disappointed and the woman at the desk get annoyed and starts making excuses. Finally, she makes a forced fake apology. When I again express my displeasure, she rudely says "goodbye" and turns away, repeating a rude goodbye. Overall, this was the most disagreeable hotel stay I have ever!
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June 2021 by Samantha G.
Wish I could give 0 stars. Words can not even express the amount of frustration and angry this place causes. Lets start by saying you will never reach anyone on the phone. I tried calling their front desk for over an hour with no answer. The only way to get in contact with them is to go through choice hotels and have them directly connect you. Once you finally get someone on the phone she is the rudest person I've ever talked to. She literally told me she does not have to listen to what I am saying and hung up. Worst customer service and I have not even made it to the hotel, can only imagine what she is like in person. Wish I had read these reviews prior to trying to book. STAY FAR AWAY
