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January 2024 by A Dash of Magic Events
We have been invited to do two events so far at AAA in Vorhees and their staff is so nice! They put on these huge events as customer appreciation and it really shows how much they care for their clients! Highly recommend AAA South Jersey!
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December 2023 by Jennifer Taylor
We accidentally paid for membership twice this year.They don't care. Happy to take our money for nothing.
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December 2023 by I S
He was great and he was way early then expected and professional!
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December 2023 by Lizette Vonhorstman
My experience with them as a child and my entire adult life and my family has been excellent and we travel alot
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September 2023 by Janet Dunner
I want to thank a gentleman for helping us out this morning with our vehicle! His name is Eric and our location was in National Park NJ! Extremely kind and knowledgeable! We had a bad situation at 1:00 am in a dark wooded area and was told it would be 90 min! I met my daughter out there and were very scared! Over an hour later we received a phone call that they can’t come out and to go to an auto supply store to get a battery for the Kop, which btw was not the problem, and what auto place is opened at 2:30 am! Horrible! We had to call back in the morning so thank God for Eric! He came in a timely manner! He deserves a raise and as for the other people to leave 2 woman in the woods was not good especially when you pay for AAA plus! Thank you Eric! It was a pleasure meeting you! Sorry this is so long but when there’s an emergency your suppose to do your job AAA!
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September 2023 by Andrea Boylan
I had a lovely gentleman help me today. I don’t know his name but he helped me with my Honda. He was excellent. Please give him a raise.
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July 2023 by Marc Jacobs
Was stranded for over 3 1/2 hours and was hung up on when trying to call back for ETA. Thanks aaa really appreciate your customer service wish I could leave 0 stars. My eta went from 90 minutes to 2 hours then to 4hours but I was never notified at all.
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May 2023 by K. Simoné
yesterday my i locked my keys in car , a man came out unlocked the door as he was going to open it he pulled the whole door handle off he tried to fix it took him over 2 hrs he pulled the door panel off n everything however the door handle is still broken off and this company is not accommodating me in any way the want me to pay for it and to get i tow’d supervisor didnt event want to speak with me. spoke messenger thru an employee! very unprofessional and not for the customer dont spend your money here
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May 2023 by Janet J.
Beware: you will be flat out lied to by customer service reps. I really don't think it's their fault as they have no control over what time tow trucks will arrive, however it is VERY frustrating to be told 60 minutes, they are 5 miles away, almost there, for o we 2 hours. Don't waste time asking for a supervisor. I had the unpleasant experience of dealing with Margie and frankly how she's a supervisor baffles me. No idea what she's is doing. Save yourself a headache and get roadside thru your insurance!
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May 2023 by Tara Rossiter
KARL S. WAS AMAZING TODAY!! He has Fantastic customer service skills, Very helpful/knowledgeable with info about my vehicle, Etc...I would definitely recommend him and am Happy to give him a 5? review! AAA needs to recognize this wonderful gentleman. I Thank him for being Awesome and making me feel calm while my nerves were shot with my vehicle having issues and treating me with respect verbally.
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May 2023 by Eric Eaves
If you are a person in need of help they give you the hardest time I’ve ever dealt with. I called after getting my truck stuck in a lake when I was fishing. I told them the town and the lake and the size of the truck that was needed. She said she need the exact location of the are I was in. So I told her to have the driver call me and I would direct him which roads to take as I was of a dirt road that was easily accessible nice you got to the lakes main parking lot. She said no way and left me stranded. A few years ago they also left me stranded when I was stuck in my work truck in the snow and could have easily been towed out. What’s the purpose of having this assistance if they don’t assist. Useless
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May 2023 by Zerrena Deseado
I have their road side & they gave me the cheapest rate for full coverage after nj state mini went up. ... I charged my car there.. was very convenient. Only 2 ports available to use tho.
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April 2023 by Karina Castillo
1. I had a flat tire in the middle of night right on the border of New Jersey and Pennsylvania. For starters the wait time for someone to come tow the vehicle was over 3 hours.2. When the vehicle was towed there were additional damages and the tow driver didn’t call me to advise me the vehicle was dropped off.3. I had to call AAA multiple times until weeks later someone got back to me, just to tell me the tow company is denying their claim.Friendly word of advice: Take pictures of your entire vehicle before it is towed to avoid this. AAA takes forever to get back to you with claims and if the other company denies your claim, you are screwed. Needless to say I’ll pay the extra few dollars with my insurance than deal with AAA ever again.
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March 2023 by Barry Schofield
We love Regina. The best travel advisor we have ever dealt with. She is a total asset to AAA. We highly recommend.
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March 2023 by PHELMS
Even though I have AAA Premium, because they don't stock my car's battery I am SOL. Their service is useless, and if I let them would cycle in a loop of coming out every day to "test the battery". They have no recourse for me, and as a result basically scammed me out of the add-on upgrade features.
