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February 2025 by NATTY DREAD
The staff is very willing to help with all your needs. Once you get in there you treated with respect and valued as a person who needs to get your money dealt with in the manner it should be. This branch is very welcoming please try and see what I’m talking about. Thanks for all you’re hard work making me feel safe.
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September 2024 by Shahab Edalatian
They mislead you about the bonuses.
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July 2024 by Ashley Griffith
ALWAYS UNDER STAFFED. ALWAYS A WAIT. Never more than 1 teller working to make cash deposits.
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June 2024 by Tom Carnevale
The people who work here are nice. But only one teller is not good always a line if you think you will be in and out fast forget it. If you plan on sitting down with someone to talk finances they are very helpful but make sure you do not need to use a bathroom because THEY DO NOT ALLOW YOU TO USE ON SIGHT RESTROOMS.
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May 2024 by Viacheslav Rudenko
Sagar was very helpful 🙏Thank you
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February 2024 by John Smith
Suzette Gayle was a huge help to an elderly relative with a complex financial situation. She is a star.
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November 2023 by Cindy Ellis
Slow service, no drive thru. No one knows how to use their new system so my payments keep getting put in wrong. Usually only one teller working so there's always a line that takes forever, even longer now with the new system. I can't stand this branch or the bank itself. Moving my account someplace else.
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May 2023 by John F. Renner
Of all of the local Bank of America branches in the area, the Voorhees location stands out as the best because of the hard work of Suzette Gayle. She is responsive, knowledgeable, and always ready to assist. The site is busy, so best to make an appointment in advance for any issues if possible. Good personal service is hard to find, but it does exist at this location because of Ms. Gayle.
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February 2023 by ohrid97
Absolutely Ridiculous Policy!My elderly parents have an account with BOA, I do not.I needed to make a cash deposit into their account. I walked into this branch & was told that they DO NOT accept CASH!REALLY?!?They only accept checks to be deposited in someone else's account. I'm not withdrawing money, I need to put money IN.Nope, would not accept CASH!Absolutely Asinine!
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December 2022 by Christina Thompson
If you only want to open the lobby for a few hours a day then at least open a drive thru window! M-F 10:00 am start time for lobby hours with no drive thru is ridiculous!!!
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July 2022 by Brett Robinson
Terrible bank terrible service terrible place. Closes at 4pm as well. WORST BANK IN THE WORLD!!
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April 2022 by no no
Is there an option for ZERO? I went to this branch yesterday and was just disgusted. It’s extremely obvious that they don’t want to have branches open to the public. I had the displeasure of dealing with someone presenting themselves as the manager; Suzette Gayle. Since I was there for a long time, I saw plenty of transactions with this rep, and I’ve never seen a more lazy nor condescending banker. As briefly as I can: 1. Didn’t want to transfer funds for a client - told him to do it on his phone. 2. Completely mislead and ignored an Hispanic woman and her translator, as they tried to understand a bounced check issue. She got rid of them finally by telling them to wait for a letter in the mail. Then REFUSED ME ACCESS TO MY MONEY because I had a State of Utah issued photo ID - she would only accept a NJ DL, which I’d misplaced. Clearly stated on BOA’s Primary ID list is a US state issued identification card with photo. I also gave her acceptable Secondary ID from the BOA list, which she also refused. When I asked for her supervisor, she told me that she IS the manager. Oh boy… no sense in even talking at that point.When a banker throws up unnecessary barriers, they need to be censured, re-retrained, or fired. This employee should fall into the last category. She was wholly inconvenienced by the line of people needing service. Customer service and empathy are NOT within her vocabulary, as demonstrated by even just my short unpleasant visit. Given the feedback of this branch, and her assertion that she is the manager, it’s obvious that under her leadership this branch is failing it’s customers. She needs to go.
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March 2022 by Henry Benson
I’ve been with this bank since 2008. This specific location makes you jump through firey hoops to do anything. Cash a check, notarize something etc. switching banks today because of this specific location.
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March 2022 by Ed V.
Less than one star if I could!!! Try calling there for kicks. Can't get a person on to ask about anythig else than the canned mens they have. If you call the local branch, guess what they do? They direct you to the customer service tel# where you'll be on hld forever. When I had a mortgage with them they were just as terrible. The Fed should take a look at their servicing. Its absurb and ridiculous. Long wairs mis information, getting transferred all over - its really the worst!!!
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January 2022 by S C
Fee to.cash a check, drawn on their bank, without a BOA account is insane. Website says $8, ($50 check) get there and more than double. No thanks. ?
