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February 2024 by Alan Husted
Great store,great pretzels everytime,always hot,friendly people!
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September 2023 by Jack Sklar
Always friendly employees, Love the soft pretzels.
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May 2023 by Doreen Britton
Owner miserable on several visits, we go to other locations now
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March 2023 by debbie Boris
Always stop at this Pretzel Factory...No More! Stopped today and got pretzels that were hard as rocks when I got home. Must have been from weekend!! If I hadn't come from cancer treatment I would have driven back but was tired. I buy trays from there never had problem till yesterday! Horrible, absolutely horrible! Shame on that employee for selling that to a customer!!
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March 2023 by Jon P
Stop in for a tray the other day couldn't believe how fresh it was. it was the hit of the party
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December 2022 by Josie Case
There were a lot of of orders and people but everything seemed to run smoothly. Friendly staff and great pretzels. Will patronize again!
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November 2022 by Shannon Miller
Order pretzels for a school function and Philly pretzel factory had them all ready for pick up and even helped bring them to my car!! Definitely would do use them again in the future:)
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October 2022 by Sarah MacDougall
Do not use their online ordering system! It may not actually work so your order won’t be ready when you planned.
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August 2022 by Alaina Caruso
I have ordered from here, 2 years In a row. On this second year my party was going to be rained out and they easily were able to re schedule my platter for my party the next day. They really have great customer service at this location. Super kind. Great food. I would highly recommend this location because they tick all the boxes that a good business should have. Thank you Kelsey and boss! The party was a hit and everyone loved the food. I will keep ordering from here.
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June 2022 by Jeff M
I have been coming here for years, but the last few months the food has not been good. If you visit during off peak hours like after 2pm, the food is stale. The hot dogs are dried out and shriveled up. The pretzels are so light in color looks like they were barely even baked. It's a shame as they had great food. But seems when the owners are not around the service goes downhill..I don't always have the time to wait around for them to cook fresh food either. But really no excuse for serving food that is well beyond sale ability.
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April 2022 by Shaun Dolan
The friendliest staff of any Pretzel Factory location I’ve ever visited! My order came fresh out of the oven. So good!Definitely check them out!
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March 2022 by Jake Liang
Always order my minis and they are always hot and fresh! Friendly service!
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February 2022 by Zack Dunn
Pretzels are always fresh here. Owner takes a lot of pride in this location and is always clean and well run. Staff handled the long lines and one unruly customer with grace and professionalism during Super Bowl. My wife and I have moved from Voorhees but always go out of our way to go to this location.
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January 2022 by Supastar Mar
I went in today for a pretzel dog, and pretzels bites, well let me tell you, the pretzel dog is horrible, it's burnt and taste like smoke. I would take it back but I don't feel like it, I'll never get another one. So disappointed in the cashier, she knows they were burnt and instead of making new ones they are surviving them. (I saw 4 burnt dogs and one that looked half decent but I got sidetracked placing the rest of my order to ask for a fresh one. The pretzels bites were fine though, I hope the owner sees this review. My first time there and probably my last.
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January 2022 by John Lynch
stopped here today and got a box of rivets. they were higher in price than other philly soft pretzels and they tasted stale.
