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January 2024 by Pnm Fencing
Bobby is the man. Honest guy, straight up and does quick work.
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January 2024 by Nasir Williams
Unfortunately, my recent experience with their business was extremely disappointing. From start to finish, it was evident that the company did not prioritize customer satisfaction. Firstly, their response time was incredibly slow, leaving me waiting for days before receiving any assistance. When I finally did get a response, the representative seemed disinterested and lacked basic knowledge about their own products/services.Moreover, their communication was inconsistent and confusing. I was given conflicting information multiple times, which led to further frustration and wasted time. It felt like they didn't take the time to understand my issue or provide a satisfactory resolution.To add to the frustration, the representatives I interacted with were unprofessional and lacked empathy. They seemed more interested in passing the blame rather than taking responsibility for the issues at hand. It was clear that they lacked proper training in customer service and did not possess the necessary skills to handle customer concerns effectively.Overall, my experience with their business was abysmal. It left me feeling undervalued as a customer and unwilling to continue doing business with them. I hope they take this feedback seriously and make significant improvements to their customer service department to avoid similar experiences for others in the future.
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August 2023 by Rick Dilley
Robert at B & A auto in ocean, NJ is a fabulous mechanic, great businessman, and straightforward informative mechanicI dropped my 2011 CRV at 9:00 am for a rear brake jobHe had previously given an estimate for the workBefore leaving the car he reiterated the same estimate and told me it would be completed by 1:00pmHe called me at 12:57 pm and said the job was doneI went by and picked up my car for the exact estimate priceHe gave me a warrantee on his workIt doesn’t end thereI had visited (4) other notable repair shopsALL provided higher estimatesMost said the calipers needed replacement on top of pads and rotorsThe other’s estimates were $100-350 higher and if you added in the calipers over $1000I feel I received quality service at a fair price by a highly skilled mechanicI will trust Bob with all my repairs from now onService: General repairs & maintenance
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August 2023 by Bob Carson
They took care of me. Went above and beyond. Customer for life.
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July 2023 by Brendan Cox
If I could give Robert and B&A Quick Lube & Auto 10 stars, I would do it. Robert took my call about a dealership issue and gave me invaluable advice pro bono. He spent time with me on the phone, was incredibly helpful and knowledgeable and was a breath of fresh air in terms of someone that is honest, trustworthy and displays a tremendous amount of integrity. I HIGHLY recommend B&A Quick Lube & Auto for your auto service needs.
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July 2023 by Brendan C.
If I could give Robert and B&A Quick Lube & Auto 10 stars, I would do it. Robert took my call about a dealership issue and gave me invaluable advice pro bono. He spent time with me on the phone, was incredibly helpful and knowledgeable and was a breath of fresh air in terms of someone that is honest, trustworthy and displays a tremendous amount of integrity. I HIGHLY recommend B&A Quick Lube & Auto for your auto service needs.
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June 2023 by Craig Singer Jr
Outstanding garage. I received a quote for a fairly routing engine part replacement from another garage. The price was astronomical so I knew I had to shop around. I called B&H and asked for Bobby after reading reviews with his name called out. He could't have been nicer. He gave me a quote for almost HALF of the other place, got my car in the next day and had the repair done by close of business. He said to personally call him with any issues or concerns. I can't recommend this shop highly enough and specifically Bobby. I'm glad knowing I now have a local garage I can actually trust.Services: General repairs & maintenance
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October 2022 by Jack Laniado
The only genuine and honest mechanics in town. Very fair prices and won’t make up things wrong with your car. Always reliable. Highly recommended.
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July 2022 by Joey Sutton
Got an oil change today. In and out within 10 minutes. Very nice guy and fantastic service. I went to Midas last time a few miles down the road and it took over an hour and a half even though they told me no wait. Will definitely be back!Service: Oil change
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April 2022 by Scott Brady
I have been coming to B&A ever since I moved to Jersey about 10 years ago. The owner, Bobby, has always taken great care of my car. My wife brings her to him as well. They can always fit you in when you have an emergency or if you just need an oil change. Bobby checked the warranty on my breaks and got me 2 free brake replacements. He's not trying to take advantage of you and has helped save me money over the years. Will continue to B&A. Great guys, fair and honest.Services: Tire rotations
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November 2021 by Jeannine Libutti
Stopped on my way home at this gas station / mechanics shop. Needed gas AND air. The guy in the garage said he could NOT give me Air in my tire bcz I wasn't a customer. Meantime I clearly had my car hooked up to the pump. If I'm getting gas, doesnt that make me a customer!?!? I immediately disconnected my car from the pump and told the guy if i cant get FREE AIR, Im not buying your gas either. Ill go somewhere who values their "Customers". Ill make sure to NEVER give go there again. Just disgusting.
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September 2021 by Renee T
Wow, Bob fixed a deep hole in my tire at no charge because I’m new to the neighborhood. He was prompt, friendly, and trust worthy. I will definitely bring my cars here for general maintenance and other fixes along the way. Thank you for making such a genuine impression for new customers. Come here, he deserves the business!!!Service: General repairs & maintenance
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July 2021 by Lauren P.
Best place! Rob is super reliable, trusting, does not over charge EVER and honest! Never felt more comfortable trusting my car with anyone else. Came to my house one time to pump up a flat tire so i can drive it to the shop and avoid paying for a tow truck. Who else does that?! Will never go any where else.
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February 2021 by Dorothy C.
Rob at B & A Auto Repair is a fantastic mechanic and the most honest mechanic that I have ever dealt with. All of his work is of the finest quality and he completely guarantees it. His prices can't be beat. He won't do work that you don't need even if you thought you needed it. He tells you exactly what you need or exactly when you're going to need it. He never tries to do work that is unnecessary. I trust Rob implicitly and I've send dozens of friends to him. In addition, he maintains a very clean and Covid-safe work environment. B & A and Rob Bell is the place to get all your automotive needs met!
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December 2020 by Michelle Doherty
Quick, HONEST!, and on time. Provided me several choices for the best tires for my vehicle. Thank you guys for your help and quick turn around!
