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February 2024 by Carol Martin
Adam, the phlebotomist was extremely professional, helpful and knowledgeable. I highly recommend this branch of quest diagnostics to anyone. I was a walk in and he accommodated me from start to finish. Thank you
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January 2024 by Valerie Panayoti Raymonds
The employees are nice and obviously understaffed. It's 9:01am and my appointment was for 8:10am and I'm still waiting! Why take appointments if you don't honor them? Plus this location is filthy! Water stains on the ceiling. Surfaces haven't been cleaned/disinfected in who knows how long! Front door lock secured by scotch tape!!
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January 2024 by Vick Vale
Terrible Customer service, the lady in front was very rude, speaking with me through the door, simple because she was at lunch? refuse to provide me with information. It be your own kind.
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November 2023 by Mart L.
I never right reviews, but the new phlebotomist Adam is fantastic. He's very friendly and professional. I been to this Quest location in the past, because location is convenient for me. But I stopped going because the ladies who worked there were very rude and unprofessional and I usually had massive bruise on my arm after they drew blood, so I went elsewhere. I'm glad I gave this location another chance.
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September 2023 by Athena Kritharis
There is a new permanent phlebotomist, Adam. He was courteous, and timely! He even went out of his way to recognize a gentleman that forgot to sign in and set himup.
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July 2023 by Wei Ouyang
The location is very difficult to find if you come here for the first time. My wife was one minute late to her appointment even though she arrived at the plaza 10 minutes in advance. They do not have any front desk staff so she was rejected to her appointment by the machine and had to reschedule another appointment at a different location. Even though this is not entirely Quest's fault the user experience is so bad that she swear not to go back to this location again.
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May 2023 by Mazurek Anna
Adam was the person who draw blood from my 2 years and 9 months old daughter. He was excellent. He did wonderful job. Very professional.
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May 2023 by Donna Federico
Waited an hour with only one other in the waiting room. Check in was cumbersome and staff was either inept at using the computer system or were a bad stick and did everything to slow the process. I am for sure switching to Labcorp.
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April 2023 by Virginia Sullivan
I had an appt for 1:30. I checked in via link on my phone and headed in. Main door was unlocked but the door to get into waiting room was locked. I waited several minutes then called the phone number. I was able to navigate myself to an actual human at the main headquarters. She was very nice and told me they have no notes saying they are closed and to sit tight for 10 minutes while she tried to call their back number. She also sent an “ emergency “ email. Meanwhile, along with myself was an elderly man, a pregnant woman and a poor kid waiting to do a urine test. I myself had been fasting since midnight. 40 minutes later I called again and another lovely woman got me an appointment at bound Brook location. I was in and out in five minutes and they were so nice. I will never go to Warren again. That’s really terrible to do to people ?
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April 2023 by Sally Guerra
Today I had an appointment at 11:30am, when I walked in there was none at the front desk, I checked in and waited to be called. The lady skipped me and called in someone that walked in with no appointments. Then the lady called my name at 11:40am she was so rude, nasty and unprofessional. When she completed my paperwork she slammed my drivers license and insurance card on the desk and told me to wait in room 3. I asked the lady if you guys are taking walk-ins and she told me that she was not allowed to provide me with that information. At 12:13pm the lady came in to draw my blood she was so rough and rude. I do not recommend this location I still can’t understand how she still working here. Too bad the younger lady is not working here she was so kind and professional!!!!! I would never come back to the quest location… bad service bad experience!!!!!!
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April 2023 by Jesi Fey
Lazy employees. Every time I try to go here at 2pm, they say they’re already closed when they have ONE hour before closing. Hire employees that are not lazy.
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March 2023 by Mark Leitch
Worst lab ever, never go to this place. Slow, My test results never came back, only two people were working there, rough. One star. This place is a mistake now
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February 2023 by Richa Bhatt
This place is marked wrong on the map.. address took me to the wrong parking lot beside the actual quest. Wasted my 10 minutes in the freezing cold to find the quest on the next parking lot.
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January 2023 by Alex Desmelyk
Super disrespectful one woman and one man working there. I had a drug screening for my new employer had the appointment on my phone. A guy comes out and says we’re not taking walk in’s so you all might as well just leave. I go I have an appointment it’s right here he than says that isn’t an appointment that’s a confirmation? I said I need this drug screening or I will not get my job it expires at noon today he proceeds to say “that’s not my problem that’s yours”. I refused to leave till they did my drug test. The lady scans my APPOINTMENT barcode on my phone. After I’m all done she goes next time make an appointment we don’t need to waste our time with walk ins. Rude people and want to make every excuse to not get you in and out and on with your day. They are miserable people that get joy out of ruining your day.
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January 2023 by Joseph Hamilton
Made two appointments for my wife and I three weeks in advanced to show up and find it closed. This is after receiving a confirmation text to check in upon arrival earlier in the morning and the door showing the hours indicating they should have been open. Other customers were waiting as well. We then tried to do a walk in at the South Plainfield location to find out they were an hour and a half behind on their appointments. Quest is a disgrace and should be ashamed of the quality of service they provide! Totally unacceptable!
