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January 2024 by John M.
Excellent facility. The Manager Mr. Larry is very friendly and helpful. Good location for this aria. All is good.
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November 2023 by J F (fee)
No complaints. The storage unit is exactly what it is. Clean and safe. Management has been great. Price has been good. The staffers at this facility are extremely helpful and informative. So far, I couldn't have asked for a better experience!
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November 2023 by Gerri Davie
Excellent customer service location.Larry was very helpful in helping me update & adjust my son's account. He also gave us an option to save money while we remain clients.
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November 2023 by Judy Favino
Very professional and polite. Larry went out of his way to show me around in the pouring rain and loading up boxes while I stayed nice and dry. He also took the time to explain all of the details of the rental agreement and accessibility to the unit I was renting.
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November 2023 by Stephen Seuberth
This is my second time renting storage units from this location. Absolutely love this place. All of the facilities are in good condition and the service from Larry and Shane is fantastic. When you rent a unit here, you are treated extremely well.
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October 2023 by Steve Daugherty
Larry at the front desk was very helpful at fixing my gate code. My unit is nice and clean. Overall, a very good experience.
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September 2023 by WeLovePokey
Clean and organized I like that they keep you posted when your due date is to avoid the late fee! Larry was very nice and very helpful handling everything and answering questions. 5 stars!!!
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September 2023 by Ellen Cimmino
Larry at Prime Storage has been so helpful and made everything so easy renting my storage unit. They definitely get 5 stars from me.
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September 2023 by Charles Ciraco
Not a bad place, and the staff was very helpful. I left because the price was just way too high. Cheaper options were available. Shop around.
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August 2023 by kacey pepe
Customer service over the phone was amazing, the guys in the office in Washington are even better. Larry is a true all star. My boyfriend and I had issues moving out of state and Larry and Shane helped us so much with no issues or hassle. The whole process was smooth and easy. They also have great deals! Would give 6 stars if I could!!
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August 2023 by Ashley Crampton
If you need a storage unit anytime in the future- I would NOT recommend Prime Storage in Washington. We’ve had the entire contents of our house stored there for over a year (started in February 2021, and left today. Price started at $285/month and has since increased to $400.91 a month, but that’s besides the point ?). My husband and his mom unloaded the entire unit this morning into a Uhaul to move to our new house, and we discovered some water damage on quite a few items- resulting in mold all over our couch, pots and pans that were in boxes, baby swings, etc. All of which is now garbage. Clearly our unit flooded at some point. I took pictures of all items and called the manager at Prime Storage today. I was told since it wasn’t reported while the items were still in storage there was nothing they could do to help me. I even sent pictures of the floor of the empty storage unit with very obvious signs of water (water spots where boxes were sitting). Again I was told this was my fault for not notifying them before putting it in the uhaul and bringing it home. I asked the manager if I was expected to unpack my boxes at the storage unit one at a time while we only had help moving for 2 hours. I am not one to bash a business as my family owns 2 small businesses, but the way I was treated today was unacceptable. Finally after 4 phone calls, and the constant reminder/question of why did I pay for insurance on the unit for the last 19 months if nobody is willing to help me now???? I was told they would submit my photos to the insurance company. Horrible customer service, definitely would NEVER recommend!
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August 2023 by Mary Garripoli
Overall, we had a good experience with the facility. We had the unit for one year. The unit is not climate controlled so keep that in mind. Some of our boxes got wet on the bottom due to a couple of heavy rain storms and the floor in the storage unit in rear of the unit got water. I would recommend using pallets to not have boxes directly on the concrete floor. Also, when trying to leave on the last trip the gate had difficulty opening.
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August 2023 by McKenzie McCreary
KEEP LOOKING!!! DO NOT WASTE YOUR MONEY WITH THESE PEOPLE!!! I’m a single parent… I recently lost my job and BEGGED them to give me time to come up with the money to pay for my unit even though I was only about a month and a half behind on my monthly payments. (OF WHICH, EVERY PAYMENT HAS BEEN PAID ON TIME FOR THE LAST TWO YEARS IVE USED THEIR STORAGE UNIT!!!!) Since I was anticipating a significant line of credit within two weeks, they AGREED, and told me they wouldn’t auction off my unit until September 2023 (a month later). The money came through in less than two weeks so I went in to pay off my debt only to find out that they AUCTIONED OFF EVERYTHING THE DAY BEFORE!!!!!!!!! ? (btw… it’s still august!)ALLL my family photos, ALL my families belongings and memories have been a SOLD!!! MY ENTIRE FAMILY IS GONE!!!! THAT’S ALL I HAD LEFT OF THEM!!!! I was less than two months behind and they SOLD MY ENTIRE HERITAGE AWAY!!!! ??BY FAR THE WORST COMPANY I EVER DEALT WITH!!!! They lied to me and I lost EVERYTHING!! I had MORE than enough money to cover every penny I owed, including enough to cover another 2 months - UPFRONT!! The extra two months was to give myself enough time to move everything out and close out my account since their units are RIDICULOUSLY over priced!BEWARE!!! THESE PPL WILL LIE, JUST SO THEY CAN STEAL FROM YOU!!!
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August 2023 by Tom Brady
Went in there a couple of days ago with my wife. And we got to speak with an employee by the name of Larry there. He gave us so much information and really appreciated his great customer service.
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August 2023 by Bobby Sunshine
Hands down the best customer service. Everyone was super helpful during a stressful move. Highly highly recommend
