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April 2024 by Sara C.
party city is terrible my mom went there to get balloons for my birthday and in employee told my mother that you could get the balloons refilled whenever you wanted. We go for my mom's birthday and she went in to get the balloons filled with helium and they said that we only had to pay for the helium. But when we went in there the lady was so rude to my mom and told her that we had to pay for the balloons that we already bought again and that is disgusting and money hungry they left my mom in tears and she was very upset so party city needs to do better and must stop being so cheap.
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February 2024 by Jessica Dzugan
I was blown away by their customer service. In a nutshell, I picked up latex balloons yesterday morning for my sons birthday today. This morning, they were on the floor. When I called the store they explained that latex balloons don’t last as long (recommend same day pickup) but they would deliver a new batch to MY house. They didn’t even bat an eye. An hour later, balloons appeared. I can’t remember the last time someone went that far above and beyond. I am very grateful to the lovely lady that answered my call and took care of me. Whoever you are - thank you!
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February 2024 by Orin McKay
I purchase 4 balloons for an event and event got canceled. I went back to get the balloons reinflater and changed me $54. The store manager said there’s nothing he could do about it.
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December 2023 by Natalie Rose
There is an employee at this location named Emily and she was the most helpful and accommodating. She provided excellent customer and couldn't be more polite.I'll def be coming back here in the future. :)
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December 2023 by Teresa Crenshaw
The cashiers should work on improving their customer service, but otherwise, the store was very neat and organized. We were able to find everything we needed.
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December 2023 by Stacy Ann Roberts
Employees is very disrespectful and nasty! I was buying large letter balloons for my sister husband balloon release and she told me that’s it’s bad for the environment to do so, dealing with a death that was like the worse thing to say, I will never come back.
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December 2023 by Caty G.
Go literally anywhere else. They didn't tie my balloons together like they ensured me they did and my balloon bouquet is ruined. Disappointing at best.
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November 2023 by Jackie Persuad Persuad
Employees are DISRESPECTFUL!! Worse party city i have ever been to in my life!!, they do not do there job. There are again disrespectful to the costumers. An employee was cursing in front of my child. DO NOT go here! terrible environment!! One employee Michelle was with her i so call boyfriend, around 7 pm they were in the back kissing and doing inappropriate things IN-FRONT OF MY 6 YEAR OLD SON. This place is the worst!
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September 2023 by Sofía Tapia
I’ve always had a good experience and the product selection is great.
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July 2023 by Dana D
Michelle is great! ...the rest of the staff usually can't be bothered to provide a shred of customer service. No one goes into PC expecting white glove treatment, but c'mon.
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May 2023 by Andreina Bailon (Nina)
I placed an order online for pick up and added an additional pick up person. The additional pick up person was my mother in law. The balloons were paid in full before hand, and when my mother-in-law got there at the staff was extremely rude. I understand that it was a Mother’s Day. I’m probably extremely busy, but all my mother-in-law was asking for with some sort of clip or weight , and she was willing to pay for it. She said so many times. He very rude attendant at the ballon station kept snottily saying “that’s the way she ordered it”. That’s the way she ordered it. My mother-in-law was in no way trying to get something free. She just wanted an easier way to transport the balloon since it was so windy. A balloon pop before even leaving party city. Another balloon was completely deflated within 20 minutes of leaving the store and the other within an hour. For the price of the balloons and ordering preemptively, this service was abysmal. My mother-in-law and I have ordered a Party City many of time but we’re no longer be trusting this location at all.
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May 2023 by Saquiba Syed
Excellent place- staff could be friendlier
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March 2023 by LaLa Smith
Been going to this party city since my daughter's were 2 and 6 years Old. They always have everything I need and very organized. it's now time to start planning for my oldest daughter's 12 birthday. Usually my favorite cashier tasha helps me plan the partys and suggest different balloon arrangements. However I was told she no longer works there. Im very sad to hear this. So I guess now I have to actually hire someone.
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December 2022 by Gigi Nichols
Good place for party and decoration items.
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December 2022 by peter liu
Good place to get stuff for party, blooms, banners, candles... they also privide certain installation and setup services, the service is nice. The store is on Rt22 and sometimes easy to miss so better to follow GPS.
