PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the knowledgeable and friendly staff, such as Juan, who provides excellent assistance with fish and frogs, and Eli and Tina, who made a nervous dog feel comfortable during grooming. Many reviews highlight the staff's dedication and love for animals, making visits enjoyable. However, some customers express concerns about inconsistent product availability, such as the selection of Fancy Feast wet food and the presence of dead fish in tanks. Additionally, there are complaints about the strict enforcement of policies, particularly regarding late pick-up fees for pets. One customer felt that the charges were excessive and unfair, especially when the store closed early without proper notice. Overall, PetSmart is recognized for its wide range of products and services, including dog training, grooming, and boarding. While the staff's care for pets is frequently praised, there are areas for improvement in customer communication and policy enforcement.
Won a customer for life. The gentleman at the front cash register was one of the best customer service ever and was a master on the system. Not only that he was able to find me the best way to stretch my dollar even after spending over $100. Great place to shop and get your best bang for the buck!
June 2025
Leaving a 5 star review because of Juan! He was so patient with my mother and family. He helped us with fish and frogs, he was very knowledgeable. Thank you Juan!
May 2025
Great supplies and fish and animals.grest educated help.
