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February 2024 by Emily Vinick
Good selection, terrible staff unfortunately. Some are knowledgeable and will try to sell u on products they claim to use/like, but most are not very helpful and I have been jipped of rewards/free gifts on my account many times.
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January 2024 by Jen
Super nice and helpful staff!
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January 2024 by Meridith Steckler
I had a bad experience here at the watchung Ulta salon . And they don't care about customers.i got my hair blown out by Sarah on December 23rd and it was a terrible experience. I was told that I would have to pay an extra $32 to get the curling iron done on my hair. Then they said she did "complimentary ironing" which she did for 10 seconds. I had an event to go to and my hair was completely flat a half hour after I walked out of the salon. I had to go home and blow out by own hair. Sara has a bad attitude on top of it. I contacted Ulta beauty's customer service and they aren't too helpful ..they called the watchung store and the manager Erin called me back but I was busy at the time I tried calling backs wife and she didn't call me back. At this point I would like my money back. My hair didn't last I had to wash it myself and it's not the style I was told I would get originally. I had left a message with Kaylee over the weekend for Erin to call me back and it's now Weds and she didn't call en back. This place is the worse Ulta to get your hair done at. I've had much better experiences at other ones.
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January 2024 by Cameron Hall
Limited sizes for smaller hogsdhold
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December 2023 by Robert Johnson
Why are you asking me? I'm just a dad who took his daughter to Ulta Beauty. She loves it....
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October 2023 by Cindy Fernandez
Over the spring I made an appointment at the benefit brow bar online. my appointment was confirmed by a store employee. I arrived the day of my appointment to only be told they don’t have any brow specialists working and haven’t had anyone for weeks so they don’t understand why I was called and had my appointment confirmed.I have a wedding this Sunday, they called me YESTERDAY to cancel my makeup appointment because the makeup artist isn’t in this week & asked me to reschedule. How am I rescheduling when the wedding is this Sunday!!! Absolutely unprofessional. They can’t find me another artist so now I have 3 days to find somewhere to get my makeup done. Would give this place 0 STARS if it were possible.
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October 2023 by lyndy t
compared to all the other ulta beauty stores i’ve been to.. THIS IS THE BEST ONE! they’re always so nice and their positivity is unmatched
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September 2023 by Vikki Oxner
I’m leaving this 1 star rating against my better judgment. This location doesn’t deserve any star at all because they locked the doors an hour before listed closing time. I hate stuff like this if your supposed to close at 9 why lock the doors at 8:10pm
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September 2023 by Joel Perez
They made my wife sign up for a credit card with a limit of $100 my wife does not speak English.But the manager did speak Spanish.I don’t know why they didn’t help her out instead they sign her up for a credit cardWhen we went back and told them it was a mistake they told us there is nothing they can do.Not helpful
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August 2023 by Cristina Corro
Recently got a haircut by Maribel Fabian. She was amazing! It was exactly what I wanted and she is a perfectionist. Loved it, such a wonderful experience.
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August 2023 by Chris Kattak
DO NOT, DO NOT, make an appointment to get hair and makeup done if you have an important event!!! I’m visiting from out of town and HAD an 11AM appointment today (with Sarah R.) because I have a wedding later this afternoon. I just received a phone call (9:23 AM from Crystal) that the appointment was cancelled due to a stylists emergency. REALLY, no one else is available?!? I understand emergencies happen but try to be a little accommodating. It wasn’t until I explained my circumstances that Crystal even apologized or offered to call another store to see if they had an opening.BTW, I scheduled at this store after I had an appointment at another Ulta and noticed when I went in to verify the time that my make-up appointment was cancelled. When I called that store, I was told the make-up artist wanted the day off so they cancelled my appointment. No phone call or text message from Ulta, just cancelled that portion of my appointment.Not at all happy with ULTA. They left me high and dry and I will NEVER do business with them again for any reason. There are lots of other places to get what they sell. I suggest you rethink if you have an important event whether you schedule a hair/make-up appointment with them or find a more reliable option.I had to give at least one star to get this review to post but they don’t even desire that!
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July 2023 by Sara
Apparently I'm not the right race or religion to shop at this store. I was walking aroung for 10 minutes trying to get someone to help me. However not one offered to help me or they said they would send someone my way and then proceed to help someone else who asked after I for help. Maybe if I was African American or Hispanic I would have been helped. Or maybe if I wasnt Muslim and didnt wear a hijab I would have been helped. It's not like its a one time situation this happens everytime I shop here.Only reason this review is getting 5 stars is because of a young lady named Saher and also so other people know it's not a very Hiajbi friendly store unless Saher is around. She is the only person in this store who will help me even if she is running around doing multiple things or even heading out. She always take her time to explain anything she recommends or will help me find a budget friendly option of higher end items I can't afford. She is extremely knowledgeable and knows what she's talking about. If I don't see her working I take my money elsewhere at this point because of the lack of customer service I get from the other employees.
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May 2023 by Quiana Hamlett
The employees at this store always follow around people to profile them. I'll always take my money to Sephora instead.
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May 2023 by Susan Popik
Very friendly and knowledgeable. Not pushy at all! I recommend Ulta in Watchung, NJ.
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February 2023 by Connor Fortunato
This Ulta was very clean, organized, and brightly lit. The staff were amazing and very helpful, especially Crystal! She’s the best and very knowledgeable about all the products they sell. The employees will go out of there way to help you make sure you find what you need and they’re always smiling and super friendly!
