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December 2023 by Keisha Thorne
They were very helpful and able to take care of my tire pressure light whereas another place could not. Thank you!
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November 2023 by Michael E.
We were so excited when BJ's announced that this club was opening, and we were especially happy to have another option for discounted gas. Sadly, that enthusiasm was misplaced. Everything about this location has proved to be a disappointment. The first thing you'll notice when shopping here is that shopping carts litter the parking lot and the cart corrals are filled beyond their capacity, yet no employees are ever seen to be collecting them. When you get inside, you'll discover if you hadn't grabbed one of the carts from the parking lot, that was a mistake, because there are none to be found inside the store. The area at the entrance where the carts are supposed to be is always empty. In the dozen or so times we've shopped here this has always been the case. Most recently, when we visited this location to put in gas, their gas station was closed. It was 1pm, there was no sign mentioning the closure, and no employees to be seen anywhere. We were understandably annoyed. After all, we were paying for a membership, and the gas station was a part of that. So, we called the store for an explanation and we were told that sometimes they only have a single employee working and if they go for lunch or need a break the gas station will just randomly close. What kind of a way is that to run a business? The manager was apologetic, but said she was powerless to change things, and told us that this location has been through five previous managers since the store's opening, and that BJ's corporate had no interest in hearing about problems. I believe that. Unfortunately, BJ's won't refund memberships. I'd cancel mine if I could. I certainly won't be renewing it.
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October 2023 by Tom M.
Went to Bj's gas station in Wayne Nj this morning. The cone was not in the spot so i pulled up to wait. After i get in the spot, the attendant Ryan said that pump is not open. Its only on the side that he was currently working at. The customer who he was waiting on said the same thing that the sign says "this pump can handle both sides of your vehicle." After waiting 5 mins and him not coming to me, i got out and pumped my own gas. I told the car behind me that he wont help you here and go behind the other car. I then told Ryan that you need to put the cone down if the pump is not available. And that he needs to read the sign in front of the station. After leaving, i then called BJ's member services and spoke with a manager to tell him about the experience. If Ryan does not want to do his job, he shouldnt be out there! Worst experience ever
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September 2023 by Anthony M. Scullion
Great experience fast service.
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September 2023 by Thomas IL Grande
Good experience. First appointment and got my tires on in an hour. Great tire deal
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September 2023 by j h
A one man show. From what I can see, there's only 1 person working who picks up the phone calls and works on your car. This explains why the phone rings and rings with no pickup.I got my tires changed and the work is mediocre. The chrome around the lugnuts were all scraped and scratched. I've changed my wheels myself many times without scratching the chrome. It just shows the mechanic doesn't care about details and ensuring you get your car back in the same condition.I will go to Costco next time.
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September 2023 by C J
The service that you will get here is basic. There is only one person in the tire center who changes the tires and answers the phone calls. This also means nobody is checking his work by colleagues.Four of my tires were done. When I returned to pick them up, I saw that he ruined my chrome around where the lug nuts are screwed. He must have used an improper instrument that scratched the sidings around the lug nuts. I know he did it because I took pre-op HD photos of my 4 wheels before giving it to him to work on.The staff is blah, just the basics. I also had to torque my own wheels when I got home because he obviously did not.The wheels were installed messy. There were plenty of white sticky coatings around the wheel that stood out esthetically. He was a messy worker. I also cleaned this mess when I got home.If it weren't for BJ's warranty, I would not have installed the tires here. Go somewhere else like Costco where the mechanic I heard is happier to do the work.I am not happy with my ruined chrome because the worker doesn't take pride about his job, his work, his art and craft
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August 2023 by Luna C.
Horrible customer service fron Deli department orders my call cut an hour before went there wasn't ready yes girl very nicely. Where was it? She stated she was busy. Meanwhile I was there for 20 minutes and there's not one single customer there so I don't know how delusional she was every single time with his place and Wayne. I always have a problem with a polecat horrible place will never go there again. They really need to reconsider retraining, your people, and stop getting them from the ghetto.
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July 2023 by Hasan Ahmed
Price is reasonable butter then any other place, I like shopping with bjs
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June 2023 by Feli Mek
No signs for the location, extremely difficult to find. And if you’re a woman, the men behind the counter consistently doubt your knowledge and make you come outside with them while they check to make sure that you were correct about your tire size. Noticed they don’t do this with men though. Very confused by why this location thinks that men are the only ones that know their tire size. Why is it that because I don’t have the same anatomy between my legs I don’t know what my tire sizes?
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April 2023 by Salvatore Coladonato
Excellent service
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January 2023 by Pamela C.
Love the location, the business hours and able get all our typical favorites, deli section and checkout so convenient
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December 2022 by Nicole E.
This BJ's gas station has a single lane going in, I and not a big fan of the lay out. There are multiple pumps, but a single file to the rows of pumps. How totally inefficient! Gas was $2.95. We topped off our gas. Came back for another refill. Do make sure to allot time to sit in the single file line for the gas stations here to get a a pump. What a total joke. Their staff directs you where to go and they even have their staff pump the gas for you here as well. Odd. No one has to get gas at least.Today it took us over 15 minutes to get gas here.There is a decent sized Dunkin Donut inside the warehouse store. The warehouse store here is smaller than other warehouses, but functional.A reasonable spot to get gas around here at least
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December 2022 by Ashley M.
I would get this BJ warehouse zero stars if I could. I really had high hopes as it was new and located in a great area. I ordered a sandwich on Monday and asked for a pick up for Wednesday. First, I will start by saying go order sandwich. There were no sheets in English difficult to even place the order. I called on Tuesday to make sure that the sandwich would be cut and it turns out that the sheet that I filled out so I had to go through a whole process of speaking with the manager. They assured me that they would make the sandwich and have it ready for 8 AM on my pick up the which is today, Wednesday. I arrive to BJ's at 8:20 AM and the sandwich was not made and they are currently making it and it is almost an hour past the time when it was supposed to be ready. I will now be late for work. This is so unprofessional. Don't waste your money on a membership here or you might as well. Just go to Costco and get a sandwich elsewhere if that's what you have interest in this warehouse.
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November 2022 by Dewan A.
There are some pros and cons to this BJ's. Pros: 1) It is attached to the Willowbrook Mall. Cons: 1) There are no food court. Overall, Costco is way better.
