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May 2023 by Envy Motors
Cheap prices
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August 2022 by John Rivera
It was so bad I got to the location where I had made my reservation and when I get out of my car a representative tells me can I help you because we have not rentals available. I told her that was crazy because I had a reservation under my name she said it was a system or computer problem
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June 2022 by Luis Diaz
Good ?
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May 2022 by Fred Hirsch
When you need a truck
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July 2021 by Tara Caroscio
Read the fine print. Not trustworthy
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June 2020 by Thaddeus Gil
Great staff in spite of the times
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February 2020 by Farah A
IF I COULD GIVE THIS LOCATION ZERO STARS I WOULD! We went in to rent a 12" budget truck from this location a few days ago. We wanted to pick it up from Wayne, NJ and drop it of in Brooklyn, NY - we reserved our truck on Budget's website to which they confirmed a one way truck was available at this location. We were greeted by a grumpy Tim who said he won't give us a 12" truck even though he has one and said he will give us a cargo van instead. Tim then refused to even let us rent the cargo van he forced us to take unless we plan to return it to the same location in Wayne, NJ. We told Tim that Budget approved our one way rental to Brooklyn, NY to which Tim replied "Never trust what you read online". We desperately needed a truck so we agreed to return it to Wayne, NJ instead of Brooklyn, NY, we also agreed to take a cargo van instead of the 12" we initially booked. Tim then asked us to return the van at 7:30 AM even though Budget gives us a 24 hour rental included in our reservation. We told Tim that we will return it at 10:30 AM since we're picking it up at 10:30 AM to which he refused and said we will have to then make it a two-day rental and pay extra money. At this point we were fed-up with such horrible service. I feel sorry for the owner since Tim gives his location a bad reputation, I also feel sorry for Budget since this agency does not honor whatever Budget promises it's customers online. I would like Budget to reach out to me regarding this and I will make sure to contact them too. We ended up renting from a nearby location: 105 Bloomfield Avenue, Caldwell, NJ 07006. The manager there is called Sharon, she was AMAZING she gladly gave us a one-way truck and honored our online Budget reservation. I would like to note that Tim had his parking lot FULL of trucks, while Sharon had only three left and still honored our reservation. Tim was very condescending in the way he spoke to us, and was very unprofessional. He later said that what he did was bad judgment - it wasn't, he knew EXACTLY WHAT HE WAS DOING!
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August 2019 by MARLON NICHOLAS
Very busy location, lots of trucks and trailers available in good condition.
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February 2019 by Ricardo Gonzalez
Truck rear differential started spewing out oil 3 hours after I started my trip. Delayed my trip by 5 hours, as I had to drive the 26 ft truck with all my belongings to a mechanic. As a result I did not arrive at my resting point or my destination on time. No one from budget even called to apologize for the incident.
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January 2018 by Edward Glagola
They had cars available when no one else did between Christmas and New Years. Service was prompt and friendly. The building is not well marked and I overshot it the first time. Access Was tricky until I listened to my Google Navigator.
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November 2017 by Mark Santillo
Good daily rate for long distance moving. No mileage charge either.
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October 2017 by teresa torres
I give them 5 star for the customer service the 2 guys who help me I think they were Mexicans thank God for them they help me a lot the company from stroudsburg, pa made a mistake but then I called the customer service and they help me a lot and no just the move we been going through a deep dark hole and when they help me it was like a light at the end of the tunnel ,thanks A lot God bless you all .now I'm gonna rent a truck in wayne is where to leave the 5 star for the customer service so I leave it here
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September 2017 by Kristen Milazzo
Cost $168 for a 4 hour rental....absurd prices will never use this facility again....returned truck in same condition received with a full tank no damage or anything...find some other CHEAPER alternative.
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March 2017 by Michael Elices
My company has been renting our trucks here for years, typically 3 times a month. Never had any issues, and found that they were always there to help us out.
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September 2016 by Premier Mov
The owner sal is the worse person in the world. He is always upset and greet you with what do you want ? Their trucks have fault gauge so it will show full but sal will still charge you $40 fee to fuel up $5 worth of gas. Also if you bring it back 15 mins or half hr after you are supposed to he will.charge you another full day!! Budget customer service cant stop this mad man...take your business elsewhere.