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“I had the pleasure recently of using XCEL to consolidate credit card debt that was sitting at 28% which is the norm now for credit cards. I dealt with Susan who was excellent and made the process really easy. The loan was done in one day! I also refinanced my car loan with XCEL back in July and saved over 120 a month on my payment Would definitely use them again in the future!”
“Visions FCU in Fairfield has a very friendly and knowledgeable staff. I would recommend them highly. I have worked mainly with Lisa S. She has been very helpful and follows through each time that I have worked with her”
“Website online deposits and account information are really good. Mobile check deposit is great. 800 number gets personal banker with minimal wait times. Very good experience so far.. don't know what all the negative talk is about.”
“It was my first time visiting a credit union. I went for "shared branch" services meaning, I'm not a direct member/customer. It was a slower day. As I entered, I was immediately approached by a super smiling friendly associate because I think she detected that I was new or lost. She asked me how she could help. She directed me to the teller. Since I was performing a "shared branch" transaction, I needed to provide my member card and a driver's license for a deposit and I was done. So why the four stars well, yeah, I understand it's "bank policies" however, I see a very dangerous/strong possibility for possible identity theft. The deposit receipt displays "Photo ID" followed by my driver's license number, expiration date, and last four of my SSN. My full name is printed above as "Base Acct." That all is a MASSIVE opportunity for identity theft if that receipt falls out of a person's hands/pocket or is thrown away in a local trash container. Management should really get that addressed! I wanted to give fewer stars due to this MASSIVE possible ID theft issue however, the staff seem nice however, someone needs to step up and remove key pieces of information from the receipt. "We're just following policy" is not a good enough excuse risking others' ID details. I can't believe that such an oversight exists. Will I stop visiting, no however, I'm going to protect those receipts until I photograph it then discard it into my crisscross home shredder. I was just testing the "Shared Branch" deposit experience. I hope someone addresses this issue ASAP! Overall, all the representatives seem extra friendly and seem ready to make a great impression. I did go to a second different named "shared branch" and I preferred Vision because I didn't have to fill out a deposit slip with so much information. All the information is on the driver's license and membership card that one hands over. Would I go back and recommend for "shared branch" services, yes. Not filling out a deposit slip and risking a second document with sensitive data allowed me to give it four stars. If Visions can get the sensitive ID information removed from the receipt, I could give it five stars. PROTECT YOUR RECEIPT!!!”
“This bank always always has a greeter at their front dest. She's always the first person you see when you walk in that bank and the last person when you are leaving that bank.She's absolutely amazing. Well done, North Jersey Federal Credit Union, well done.”
“I have to be honest. You always meet interesting people in life and this is coming from someone who worked in the customer service field so I know what it's like to keep a smile on when you have a customer who doesn't understand but it still asking same question, a customer who is rude and has the worst attitude on the planet and the customers who think they are God and need to be treated accordingly. My point is I went into this passport center recently because my 9months baby needed a passport and I had no idea they weren't taking walk ins that you need to make an appointment due to covid. Well like me there were so many more and they were rude and yes there is an employee there who to be honest at first I thought oh no he's going to reject me and be so mean but he was fair and just funny in his own way. He said because I was the first walk in and there was another behind me that he would just take us two mind you it's an hour till closing he didn't have to do that. Long story short I didn't have the proper documents with me and had to leave and I thought what if I try and go again the next day maybe just maybe I'll be seen and there was one gentlemen a younger guy who was so rude and so unhappy with his job that he treated me like I was a piece of s*** and I wanted to react but I said let me just stand back and wait to see if maybe I'll be offered an opportunity to be seen by the other representatives and I was. And it was the gentlemen who has a funny sense of humor that may come off as rude but he was great, patient and nice and I was able to send my application which was my goal. As a result, I'm extremely happy and pleased and grateful I was given that opportunity. My point be kind and take everything with a grain of salt and enjoy the services at this passport center.”
“A pleasure to do business with Visions Federal Credit Union. Their savings rates are a bit higher than many commercial banks, the interest rates on the credit card I have them are remarkably low and I was able to get a card with a $500 limit as a college student several years ago and build up my credit. The tellers are attentive and go above & beyond and whenever there are good promotions, such as with CDs, they make sure to bring it to my attention. Generally it has been a positive experience, so much so that I kept my account even after moving out of the area.”
“We've been very happy with this location. Every teller is extremely friendly and professional. Mary is just a sweet heart! They just did a remodel of the inside and it looks clean and updated. Other than not having a live body at the drive thru (they replaced that with an ATM), you won't be disappointed banking here.”
“Thank you always, for your promptness in calls regarding disturbance of peace, and drivers parking in my private property spot. I appreciate the help you do for the community, as well as the marvelous fairs you put on for the town to witness the k9 demonstrations, live music and the basics we all need to know that cops go through. It's nice to be a part of such a wonderful city that gives back. I love you paterson police!”
8:30AM - 4:30PM
1 Becton Dr, Franklin Lakes
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“Literally the BEST bank everrr you wont EVER regret having an account with them they are SOOO efficient and kind. Ive been with them over a year and ive NEVER experienced such great service like this from any company. I dont have a branch near me and yet they still make my banking needs super easy and convienient !!”
9:00 AM - 5:00 PM
191 Hamburg Tpke STE 1, Pompton Lakes
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9AM - 1:30PM 2:30 - 5PM
1 Adp Blvd, Roseland
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“I was looking for a good bank to do business with. Marianne was very knowledgeable and thorough with answering all of my questions and she helped me open an account. So far, I am quite satisfied with this institution. If the customer service care I received from Marianne is any indication of how this bank usually deals with their customers, I'll be banking here for a long time.”