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November 2023 by sergio salcedo sempere
Very satisfied. Terence was very easy going, treated like royalty. Going to tell everyone to come see him. Best car buying experience ever.
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November 2023 by roxas
I had an incredibly frustrating experience with this car dealership, largely due to the Area Manager’s poor communication and lack of knowledge. The Area Manager Paul seemed more interested in selling a car than ensuring customer satisfaction. Communication was a major issue, as he talked down on people, appeared lost in his position, and was unhelpful throughout the process. It was evident that Kristina, the assistant manager, was more knowledgeable. I cannot recommend this place for anyone looking to buy a car, given the subpar customer service and apparent disorganization at the management level.
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October 2023 by Chris Pannucci
My first time purchasing a brand new vehicle, and it was horrible Lauren was fantastic. Can’t say the same thing about the management purchased a 2021 Mitsubishi outlander and the car was in the shop the first week I had it something was wrong with the engine. Ended up taking longer than expected. The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding I was told by management they were replaced 3000 miles ago so I said they are still grinding they send me to pep boys I drove one hour away from where I live hoping that it would be fixed but the guy text my car for a test drive then stares at the wheel without taking it off any of the wheels and says he can’t find a problem. Also, he can’t do anything else because it’s raining out yet has a four bay garage located within the facility. I have never had a worse experience buying a new vehicle. Do not recommend there is definitely problems with the cars and they don’t want to pay to fix it. They say oh just go through the insurance but yet that takes forever well not be back , recommend or recommend to family and friends but if you do happen to go see Lauren, she is great. The only good thing about this enterprise location is her I am going to call corporate or write to corporate about this because this is absurd literally on the phone as I’m reading this do not recommend
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September 2023 by armando corbo
I was very happy with my experience to get me a perfect fitting car by Ashley and Rachel Sullivan, even though the original car I liked was gone within 12 hours i was very impressed on how easily it was to find my even one more to my liking and there was no long wait and all my needs were accommodated quickly and professionally. I thank you again Rachel Sullivan for working with me through my issues.. I recommend Wayne enterprise for anyone interested and looking and needing a vehicle quickly.
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September 2023 by Chelsea Durocher
Very good experience overall. Buying the car was quick and easy with Jay. We practically did everything to get me approved and set up over the phone so I was able to come right in after work and practically just get the keys and go!I had an alignment issue i realized when driving home, they put me in a rental at no cost and had it fixed to perfection within just a few days.This was the easiest car buying experience ever, and i really do feel like Jay, Paul and the team at Enterprise Car Sales Wayne had my best interest as their priority. Would 100% buy from them again in the future. I am a very happy customer. Thank you!!!!
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August 2023 by Perry Dorn
I was at Enterprise car sales in Wayne New Jersey, it was a seamless and stress-free experience. Our salesperson Rachel Sullivan met us outside the dealership to show us around. Rachel was nothing but kind courteous and knowledgeable and by the end of the experience we bought a 2021 Chevrolet equinox I would recommend anyone to Enterprise car sales.
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August 2023 by Karen Deboer
Had a wonderful car buying experience working with Rachel Sullivan. She was so helpful and knowledgeable. The process was fast and easy. We bought a 3021 Nissan Rouge Sport for a very fair price. We had one small issue with the door release for the gas and when we reported it to Rachel she told her manager and they ordered the part and will fix it for free. We were skeptical of the enterprise 12 point rigorous inspection that the car must pass prior to going up for sale so After we bought the car we took it to our own mechanic and he used words like great car and excellent and said everything checks out. We asked our mechanic and our transmission guy about the extended Warranty and they both said they have worked with them and they are decent. Very happy with our experience and our purchase at enterprise car sales Wayne NJ
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August 2023 by Sherri Spell
I purchased a vehicle on 6/2/23. I had the pleasure to work with Rachel Sullivan. She was very professional and attentive as to what I was looking for and she delivered. The process went smoothly and I was on the road with my vehicle in about 90 minutes or so. After the purchase i had some concerns with the vehicle and Enterprise took care of it in a timely fashion and I would definitely recommend them a 100%. Ask for Rachel she’ll get you what you want.
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August 2023 by Junior & Kim
They deserve “10”⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Terence & Rachel have made buying a car as simple as possible. Most experience spending ALL DAY in the finance department going back n forth with the bank or upper management trying to get the best deal or perhaps trying to resolve some sort of issue. Not here at Enterprise Sales in Wayne, NJ! We were approved in a matter of minutes over the phone and it seemed that Rachel stayed overtime, working way past closing to ensure our paper work was ready for approval and signing upon our appointment scheduled, Monday, 8/21/23. Before driving off with our new car we learned that Rachel loves to read and always looking for a new book to share with her book club!!!! Thank you Janine C. from enterprise rental in Monticello, NY for your referral. You were right! Terence & his team are awesome & incredible ✍??…Carlo & Kim G…
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July 2023 by John Levison
Rachel was incredible, she made it so easy for us to find our new family car. She cares about her customers and makes it such a comfortable experience.
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July 2023 by Jesska Innamorato
Everything about this experience was amazing. Rachel was kind, helpful and professional. I had so much trouble at dealerships before this and now I will never shop any other way again. Best experience, I've already recommended to several people to check out Enterprise for thier car search. LOVE my new car. Thank you Rachel!
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July 2023 by Matthew Meyer
We have bought two Enterprise pre-owned vehicles in the last 5 years from this location. Both of these purchases were great experiences! They have a large inventory of vehicles on site, in great condition, with a much larger variety of makes and models than you will get from a traditional dealer. We are a fan of their no-haggle policy, and if you do the research you will find the vehicles are competitively priced.Helpful and knowledgeable staff can work with you to make vehicles from other locations available as well. The inventory does turn-over fairly quickly so if you see something you really like call and ask them to hold it for a test drive.Really want to say thank you to Rachel for all the help and service she provided during our last purchase (2020 Subaru Outback). Thank you.
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July 2023 by Jon Johansen
We bought the 2021 jeep compass trailhawk in March. Since day 1 of the purchase we have struggled with the vehicle. We bought it on a Saturday and I picked it up on a Monday. We live roughly and hour away from this dealer. About 50 minutes into my drive home I get an alert warning about the "tire pressure system fault". All tires had proper air. I was advised to bring it to a local shop by one of the dealership managers. I brought it to my local midas where we get our car serviced. Upon investigation of the system fault Enterprise removed the tire pressure sensors from the car the cost to replace them was $750. I advised Enterprise of the price and was told to bring the car back. We reached the resolution after a 20 minute conversation as to why I would have the car serviced there. Enterprise ended up paying for it. Once the sensor had been installed they still did not read properly and it was narrowed down to a computer fault. It was another fight to get them to replace that but we did get it done.I am writing this now because while a small problem this truly shows how carless there technicians are. While driving the license plate light housing fell out while driving. Upon investigation this light housing was held in by a balled up piece of masking tape. I have not reached out about this as of yet as we just saw it this evening.Through this the manager Paul was rude and inefficient in responding and returning calls during the original situation and hope it's handled better now.In short parts had been left out of the car because the root of the problem could not be fixed. Instead of spending $20 to fix an issue they took a short cut to get it out. There are several other cosmetic issues that had been hidden and loosened interior pieces.In short at the moment I would not consider purchasing a car from this location or possibly enterprise in general.
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June 2023 by Qaadir Pollard
I want to sincerely thank Rachel and her team for making my car purchasing experience effortless. Rachel was on point with understanding my needs and wants. She fulfilled every aspect from finding the right vehicle and helping me feel extremely comfortable with my decision. I’d highly recommend going to Enterprise in Wayne if you want to receive outstanding services. - QTheDJ
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June 2023 by Lauren Hamilton
When I had my rental someone had recommended me to buy my next car from Enterprise since I was renting it. Someone connected me to Rachel and from that moment I knew within the next couple of days I was going to have a car. Rachel was patient, and kind and was very clear in helping and reaching all my goals and helping with everything and anything I needed. I came in with a budget and an idea and I left with that and she did everything I asked her of and even more and made my life so easy and very smooth. Definitely would recommend dealing with her for any of your car sale needs. 10/10 she was a life changer.