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January 2024 by Michael Parness
Staff was professional: they were welcoming, courteous and extremely efficient. The Enterprise system is effective in providing a fast, timesaving process.
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January 2024 by Dennis T
They never picked me up. They were supposed to pick me up at 9:30 from a body shop. I confirmed the week of the 12th and spoke to the branch manager Muhammad. At the time of this posting I’m still sitting in the body shop. Just waiting because the phones are busy and disconnected. This shows a huge lack of communication or preparedness
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January 2024 by Jorge Del valle
I want to thank Jaime P. And Gianmarco L.For their excellent service. They were courteous and pleasant. I will be using enterprise again in the future.Thank you
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January 2024 by Emaad Manzoor
I'm an Enterprise Plus customer; this is the worst location I've picked up from so far. Took me an hour to pick up because the store is so understaffed, the guy taking care of me had to wash my car himself (car was still dirty). Guy on the phone gave me incorrect opening hours at my return store (one-way trip) and tried to get me to extend the rental by 2 days!
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January 2024 by p trop
Excellent service! Knowledgeable and friendly staff!
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January 2024 by Sergio Aponte
Great customer service!
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January 2024 by Sarah Asfeha
The process was super quick and easy! Daniel helped me out and he was very informative. I really appreciated him taking the time to explain everything. Overall, it was a great experience!
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January 2024 by Herb Bradley
I’ve used them a few times and their customer service is great!!!
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December 2023 by Carol Ann Morales
We were very happy with checkout, being advised of any updates about our lease. The one thing I didn’t appreciate was being told I had to bring the car back before time, since I had paid to upgrade to this car and there reason was that they had sold the car. I was scheduled to return it the next morning. I honestly did not appreciate that at all. Thankfully my car was repaired and we turned it in that same night.
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December 2023 by Kenny Larsen
The employee eric is terrible and extremely lazy. … on top of that the staff will lie about hidden fees, and I found a half eaten apple in the back seat of my rental, completely white from all the mold covering it. Disgusting.
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November 2023 by Kristen Maio
We were in an unfortunate accident with a deer and the enterprise I was able to get my rental from didn’t have a car to accommodate my family. I took what they could give since we were 6 hours from home and 5 from our destination. Eric at enterprise in Wayne got us into a bigger vehicle and made the transition smooth and easy. So thankful for his effort to get us into a car that fit our needs.
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November 2023 by Robert Spiess
The Honda Civic I rented was fine. It ran well and was clean. The only criticisms I have is that on picking up the car the agent didn’t have the key fob and took a fair amount of time to locate it. Also I returned the car after hours and dropped the fob in the lock box. It then took two days to get confirmation that the car was received and I had to call twice in order to get the confirmation.
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November 2023 by Jerry C.
Fraud Personified Rented a car for 3 months because I was sent there by NJM Insurance after my wife's car accident. 1st car had to be returned after a week because Fob died. They did not know how to change the battery and actually, did not have any. Gave us a different car. Car #2 was called back after a couple of weeks to check the condition - they said tires were bald and gave us a different car. Had Car #3 for a couple of months while Body Shop was waiting for auto parts from Sweden. NJM paid for 40 days and we paid the balance with my MasterCard. 4 months later Enterprise ran another charge on MasterCard. No invoice, just added the charge. I told BOA that FRAUD was committed. Enterprise somehow convinced BOA that the charge was proper altho it had no Invoice.
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November 2023 by Gina G.
I needed a car rental from an accident and New Jersey Manufacturing Insurance uses Enterprise. The reviews online for this location were not good so I was hesitant to use them. I was very pleased with their service!! They picked me up at my home and transported me to their location and quickly processed my rental. The rental was a clean Chevrolet Traverse. The return of rental was also quick and the insurance completely covered all expenses.
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September 2023 by DB
First Time I’ve ever been disappointed by Enterprise. Reserved a Full Size Tahoe to take my family in for a yankee game. I was reserved this over a month ago. Got a call the day before my rep named Daniel. He told me they don’t have any full Size Vehicles available. He didn’t even offer a solution. Horrible customer service!!!! Awful location… Don’t Recommend!!! Enterprise has failed me. Also Daniel never called me back when I wanted to confirm my reservation 2 days before.
