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November 2023 by Michael Lazoff
Last week I called Andy in a bit of a panic - my wife's coolant system was leaking and not safe or smart to drive - knowing how popular and busy the Wayne location is. While trying to figure out when he could squeeze me in, Andy asked me what year and the mileage. When I responded he said "why are you calling me, take your car to the dealer and get it fixed under warranty." Only a quality person and honest businessman would say that! Been a customer for many years, always recommend ETD and won't take my cars anyplace else.
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November 2023 by Fatih Sahin
ETD has consistently demonstrated professionalism and punctuality. They took the time to explain everything thoroughly, addressing all my questions. This was my second visit, and their service left me completely satisfied. I'll definitely be returning for future car needs.In addition, ETD offers reasonable prices without compromising on the quality of their work. Their commitment to delivering top-notch service at a fair cost further enhances the overall positive experience.
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November 2023 by Michael L.
Last week I called Andy in a bit of a panic - my wife's coolant system was leaking and not safe or smart to drive - knowing how popular and busy the Wayne location. While trying to figure out when he could squeeze me in, Andy asked me what year and the mileage. When I responded he said "why are you calling me, take your car to the dealer and get it fixed under warranty." Only a quality person and honest businessman would say that! Been a customer for many years, always recommend ETD and won't take my cars anyplace else.
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November 2023 by Rosa Barreira
Purchased 4 new tires and the extended 3yr protection warranty at this location in Nov of 2020. Today, I had my first tire problem as the warranty is expiring in days. Called ETD to get a time for them toLook at my tire and was told to come Thursday and drop off my car for the day. Got off the phone and was not satisfied with that response so I called again asking them to please take a look at the tire to determine if it could be patched, plugged, or if a new one needed to be ordered. If I needed a new tire, I would prefer to know right away so that on Thursday they can have the tire ready to go. They agreed for me to stop by before closing. One of the employees who was very nice came out to look at the tire and indicated that it appeared that the tire could be repaired rather than having to order a new one, but he needed to go inside and confirm with the manager (Manny). He comes back outside to speak to me and informs me that the manager has advised that this tire cannot be repaired even though he never looked at it himself. A new one must be ordered, so the new tire is $215 and the only credit left from my three-year warranty is five dollars. I decided to do some research on Google and YouTube on when tires can be patched or plugged and then decided to go to another tire center on my drive home. I arrived just as they were closing and they were still able to accommodate me by not only assessing my tire, but immediately telling me that because of the location on where the nail was my tire it can absolutely be plugged. They did it within five minutes. Based on what I read and videos I saw on when tires can be plugged, I knew that they were giving me accurate information. I am fully disgusted with the service or lack of service that ETD provided. I now know that this business takes advantage of customers, so ladies, please do your research and get a second opinion. ETD , do better because this was not acceptable.
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October 2023 by Mark Miccio
I’m always happy with the team here and the work is always done right. This time a new advisor Derek helped me. He was very efficient and helpful. I got my new tires on quickly and easily. Thanks guys!
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September 2023 by Nicol Kula
ETD has exceptional customer service! My family and I have been taking all our cars here for years and we couldn’t ask for anything better. Always open and honest and giving you the best input, you really couldn’t go anywhere better !
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August 2023 by Joseph Smallheer
AAA came to the house on two separate occasions for my car not starting. Both times told my wife different stories about the battery.Confused and needing some clarity, my wife went to ETD and the assistant manager was so helpful. He immediately tested the battery and troubleshoot the problem. He could have not been any more helpful and professional. Would definitely go back for any service. Great job!
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August 2023 by Vito Cappelluti
To patch a flat tire they expected me to drop it off 3 days, claiming it's over an hour work. Just say you prefer to do higher paying mechanic repair work.UPDATE:I love how they reply with a flat out lie. Shows the kind of business they are. They told me it needs to be patched and I said I expected nothing less. Then they said it's over an hour job and earliest they could get to it done was Monday but I could leave it and they could try to do it today but no guarantees.Got it patched elsewhere, 20 minute job total time.
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August 2023 by Toni-Anne Thompson
Manny and his team are excellent. So honest and fair. We have been customers for years. Today my daughter exhaust was making noise. It was just a loose bolt. They tightened it at no charge. Highly recommend!!
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August 2023 by Anthony Pacelli
I've always had a great experience at this ETD. Andy and Manny have always been honest and helpful with all my service visits. They never try to push unneeded repairs and their prices were reasonable. I highly recommend them.
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February 2023 by Foghorn Leghorn
One star is too much. And don't pay attention to the good reviews. Many businesses have there review column stuffed with false good reviews. I have nothing good to say about ETD in Wayne. I had a tire replaced and was additionally charged for road side assistance without even being asked if I wanted it. Also, I had no problem with the tire pressure sensors until the tire was replaced. It is way too improbable that the tire's sensor had failed right after the tire replacement for some reason other than damage caused to it. Sensor wouldn't recalibrate. Further more, a wheel alignment which was suggestively recommended of course was never done. After less than 5000 miles of some highway but mostly short distances at in-town speeds with no hard driving, both front tires significantly wore unevenly on outer edges. This place is a rip off. What is common, and not only at this place, is suggestive selling. Drive it in to get one thing fixed and they suggest getting something else fixed. Mechanics want your money for every little thing wrong with your vehicle. A mechanic I personally know, but unfortunately works too far away for me to get car service from, confirmed to me so many rip you off whenever they see fit. Business is business with another tactic being: fix one thing, break another. Many people know this. For a more global perspective, the entire auto industry is a scam. Manufacturers to car dealers to mechanics and even auto part stores.
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January 2023 by Jane Stern
Manny and team are all great! I had a really positive interaction each time I've gone. Everyone here is honest and don't push you to do things for your car. They give you advice and options. I love that I can trust them which is why I will continue to go back to service my car when needed. Thanks again!
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December 2022 by Firecrackerredhead G.
I cannot say enough good things about thisplace and the people who work here. Just oneexample of how they go above and beyond....Itook my car in, 20 minutes before closing, onNew Year's Eve, because my second row seatswould not lock in place. Andy, went outside, inthe rain and tried to fix it. When he couldn'tfigure it out, he went inside, googled it andfound a solution, went back out in the rain andfixed it! He could have easily said, make anappointment, or I'm sorry I don't know what'swrong, but instead he took his time and fixedit. I would highly recommend them!!
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October 2022 by M Asim Qamar (Asim)
From Andrew to Manfredo, everyone on the team is kind and compassionate, and they take the time to explain what's wrong with your ties and what your best replacement options are. They also match prices on tires, which is an added bonus.I ordered tires over the phone, and when my tires arrived, they called me to schedule an appointment - great service, and the waiting area is nice and clean.I will recommend these guys to everyone.
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October 2022 by DANA TENGI
ETD Discount Tire Centers in Wayne has been working on my car for many years. I have a Maxima 2016. Manny and Andy, who run the the center, are terrific. They take the time to speak to with me and explain any of the issues that I might be having with my car. They are fair in terms of pricing. I find them to be very accommodating with appointments as well. I would highly recommend ETD in Wayne NJ.
