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February 2024 by Chad Jones
Great service/staff and nice selection of clothing for my preferred styles. You have to look for deals but the quality of clothing is good to help justify some of the pricing.
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October 2023 by Emanuel Anzules
I went into the store earlier today, at around 11:15. The young man who helped me find two exchange items, was wonderful. However, the young lady at the register was a nightmare. She seemed to be exasperated by my presence and/or my transaction, and answered with very curt one word responses. Not sure who the manager is at the store, but training on customer service should become a priority, so that instances like this one do not happen anymore. I consider myself to be polite when dealing with anyone in stores, because I too have worked in retail, but this young lady needs a reminder of how to treat people with respect, or should maybe go into a job where she does not need to interact with anyone. I truly hope she does not encounter the wrong person today or ever.
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October 2023 by Eli Viera
I would like to thank all the staff at this location from the front to the back. Came here 10/3 around 630-7pm and was so pleased with the positive energy, helpfulness, and most of all, patients at the end of the day. Samantha was EXTREMELY helpful and kind to me, the wife and our son, who was being picky with his outfit for the upcoming event at his school. Thank you Thank you Thank you. Exceptional service!!!
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July 2023 by G_ Nich
I was at the Express in Willowbrook mall tonight. I was having some problems exchanging some items due to some glitch with finding the orders through my phone number. The store manager (I believe her name was Jessica) was so helpful. She was very busy, running the dressing room and helping at the registers. She was calm and kind and handled things with class. I appreciate her help.
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June 2023 by Google user
I was at the Express in Willowbrook mall tonight. I was having some problems exchanging some items due to some glitch with finding the orders through my phone number. The store manager (I believe her name was Jessica) was so helpful. She was very busy, running the dressing room and helping at the registers. She was calm and kind and handled things with class. I appreciate her help.
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March 2023 by Leesanna Marte
Employees are rude 95% of the time I’ve visited this store.
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September 2022 by Myrick Bell
Unfortunately I was the victim of fraud through my Express account online. When i called the store to report Devon the assistant manager was very helpful. He even made sure to send me the information of the person trying to defraud my account when he arrived to pick it up. Devons' customer service was second to none.
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June 2022 by Beatriz Aguiar
Andres from Express Men's at Willowbrook was very patient and knowledgeable. He was great!
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May 2022 by Camille Colston
I went to Express with less than 4 hours until a dinner party I was hosting. I found a dress on the clearance rack so I grabbed the size I thought I was (L). I tried the dress on but immediately found it to be too big so the fitting room attendant brought me a M and even zipped me up! I got to the register and found that the dress was originally $118, but was on sale for $79.98 with an additional 50% off dropping the price to $39.98. More than pleasantly surprised and FAVORED, I walked out extremely happy with how seamless the experience was.
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April 2022 by Sherriann Morgan
We went to the Willowbrook mall location.. store was well organized and had a wide selection..Andres don't know if I'm spelling it correctly was working the register that day..we had issues with the store credit card he was so helpful and patient very courteous he helped us resolve the issue so we left the store happy shoppers..and for that we really appreciate him..thank you
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March 2022 by Dave Fischer
Chill employees, great store, wish they had a bigger selection
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February 2022 by LeTishia Little
Express has changed their Jeans so much ...like everyone dont like high waist....and dont even get me started on their dress pants it's the winter time but yet they pants dont go past the ankle why why
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December 2021 by Renee Roman
Great store, always clean and the staff is always working to keep it that way.Marino helped me during check out, he left the security tags on the 2 garments however, he was so patient and helpful. I signed up for an account and with the mask and window I couldn't hear him well so it took longer than an average check out, which I really appreciated.The supervisor (or manager) however was not professional, when my bag went off at the door, he said "this is the 7th time" I understand if cashiers are leaving tags on things, they have a massive line to deal with and have to take additional time for credit cards, accounts, discounts, etc. The manager should have not said that comment infront of customers. As we were leaving I told him it was not a problem at all, regardless of his frustrations. He than said "if this happens one more time he's getting fired", joking or not, he felt his frustration and it made me feel bad and a bit uncomfortable. its hard to get people to work right now,, so please appreciate what you have.. Marino did a great job and I appreciated his time to help me with the multiple tasks during check out
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December 2021 by Kevin Torres Egusquiza
love their clothing. yeah may be a bit expensive but nowadays, what isn't? overall, good quality and good variety of clothes
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November 2021 by Sasha's Facts
Great variety for all ages. Fresh fashion