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February 2024 by Mike Luongo
Marc did a great job of getting me in and out and never tried to push services I did not need.
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February 2024 by S Ahmed
Starting with a simple alignment request, I found myself coerced into purchasing Firestone's lifetime alignment package, courtesy of Wayne Firestone. The initial alignment went smoothly, but the second one turned into a frustrating saga lasting over four hours. Frustrated and pressed for time, I opted to skip the alignment, only to discover later that my front axle suffered damage, possibly due to the neglect.In my attempt to seek a reliable alternative, I turned to Haledon Firestone. However, their overbooking practices led to a two-hour wait, only to be told they couldn't perform the alignment due to a purportedly tight bolt and a bent rear axle. Skeptical, I sought a second opinion from BMW service, which found no issues and efficiently carried out the alignment.Despite holding an unlimited alignment package with Firestone, my third visit proved exasperating. After making an appointment and arriving at the shop, I was told of a four-hour wait or the option to leave the car behind. Frustrated by the unexpected delay, I voiced my discontent, left the premises, and promptly contacted Firestone service to file a complaint. Two weeks later, I'm still waiting for a response from the area manager as promised.Reflecting on my decision to opt for the unlimited alignment plan, I now realize it was a youthful and naive choice. It appears that Firestone's service might be more geared towards those without alternatives or unaware customers. Reading other reviews, I've decided to cut my losses and redirect my business elsewhere for a more reliable and customer-friendly experience.
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February 2024 by Greg Yip
Total scammers!! Had brakes changed by them a few weeks prior, I then brought the vehicle in for an unrelated matter and they told me THE SAME brakes needed to be replaced. Either they didn't even look at the brakes, or they sold and installed faulty brakes. After bringing this up to them they said it was a mistake. They will constantly upcharge and sell you unnecessary work. Beware, they should be shut down. Also whenever you ask to get a printout of the alignment done under the lifetime package, conveniently the printer is not working.. shameful service.
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January 2024 by Jon Lew
I initially took my car in due to overheating problems, and it was given back to me after they replaced the thermostat. However, two weeks later, I had to return it for the same issue, and they assured me that everything was fine. Another two weeks passed, and the car overheated once more, leading to another visit to the same shop. Unfortunately, the communication throughout this process was severely lacking, and their explanations didn't make sense to me. What compounded the frustration was the substantial bill I received.On the third visit, they finally informed me that the problem was related to the engine (gasket), which they didn't have the expertise to fix but proposed an estimate nearly 3 times the amount initally paid. They claim it isn't related to the overheating, but wasn't present any other time that the car was brought in. At this point, my car remained unresolved, and I had to seek assistance from another mechanic to address the issue.
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January 2024 by Kile Daviou
They tried to sell me on a bunch of parts I didn’t need . They told me they did my alignment “ the best they could “. Didn’t do anything. I went to the haledon location and they did it right. They also gave me a fake print out saying my alignment was good and 2 hours later I got a read out saying otherwise
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January 2024 by Richard Weling
Excellent customer service as always!
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January 2024 by Candise M.
I highly recommend this auto care center! 100% satisfied with the work performed on my vehicle. The 1st time I came here I got new tires, came back a 2nd time to have an oil leak sealed and wiper blades replaced. They are NOT rip offs. They gave me an offer I could not refuse. I came all the way from Elizabeth, NJ to get service done at this Firestone in Wayne, NJ. Great service ?PS. Shout out to the general manager, Devon and the tire sales manager, Gerald. They were so friendly, polite and honest. Really great dudes. Excellent customer service. I will be back soon for an oil change. Thank you guys so much ?
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January 2024 by Joseph Gurin
It is a flag ship store so they took care of my blown tire on an emergency basis when the Montclair store couldn't. I walked to lunch and saw a move and the car was done. They gave me a dscount to finance. No pressure consuting info and they prorated my tires that need to be replaced with lifetime protection. They will work with my warranty company. GREAT JOB!!!!!!!!
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January 2024 by Randee Fox
I drive to the Willowbrook location because I trust the staff and their work. I DO NOT go to the Parsippany location because they disappointed me on several occasions over the years.
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January 2024 by Tiffany Grow
We highly recommend this Firestone! They were able to get us in on very short notice and they stayed late to fix our van so we could get back on the road home! This was on a Friday night and they didn’t have to but they did!
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November 2023 by Anthony
My engine light went on for a while but then turned off. I thought I should still come to Firestone to see what’s up even though the light turned off, they told me I needed a new catalytic converter and that the total price was going to be over $2000. I told them I can’t do that today, since I didn’t have the money. I brought my car to my uncle who was a mechanic (should’ve done this in the first place) and he told me nothing was wrong and that the engine light going on was just a glitch. I went to a different (better) Firestone in Wyckoff for an oil change and they checked and didn’t see anything wrong with the catalytic converter. Then today I went for my vehicle inspection at the DMV and passed the emissions test. So they were just trying to charge me the most expensive service after I told them my engine light went on.
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October 2023 by Geniius Guy
BRING YOU OWN CAR AT YOUR OWN RISK, Devon is a total fraud he is the biggest liar, they sell fake alignments never trust these people they do not care for you total scammers they should be sued.
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September 2023 by FKD Smile
TODAY IS LABOR DAY…. Literally an IMPOSSIBLE DAY to get anything labor related…. Gerald Guillaume is a rockstar and SUPER EFFICIENT & EFFECTIVE…. His coworker, Shamani Sutherlander offered me a free bottle of water and was as professional and cordial as he could be…. Good people doing good things…. As for the mechanics, I have yet to meet any of them, but I can wholeheartedly say…. I feel at peace and fully confident that the wife’s vehicle will be well tended to…. (Came in for an emergency oil change, computer said there was only 5 percent life left)…Lesson: Don’t mess with angry wives, u can rely on Firestone on a federal holiday (in the case of Labor Day 2023)…. All is well…. and I will live to fight another day!!!As close to perfect for a maintenance service as one could ask for…. HAPPY LABOR DAY 2023!!!Service: Oil change
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September 2023 by Juan Espinoza
Good place but need more front desk attendants, they are too busy to tho help individual each customer that have questions but over the phone the person that help me was great but everything changed when I got there.
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August 2023 by Katylin Cruz
Honestly the best place when dealing with mechanics. They helped me from beginning to end and were honest and extremely accommodating. Highly recommended and will use them for all my service needsServices: Transmission
