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January 2024 by Doreen C.
I was looking for a good bank to do business with. Marianne was very knowledgeable and thorough with answering all of my questions and she helped me open an account. So far, I am quite satisfied with this institution. If the customer service care I received from Marianne is any indication of how this bank usually deals with their customers, I'll be banking here for a long time.
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November 2023 by Thomas Mara (Tommy)
A customer service representative Marianne at your wayne location Was extremely helpful and knowledgeable of all your services that you offer. She answered every question I had in order for me to make my decision of services I am looking for. I really appreciate the time and effort she took with me. She is a great asset to your organization. I
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October 2023 by Jessica Capozzi
Marianne in the Wayne branch was extremely helpful! She very knowledgeable with all of the information on the products and services that you guys have to offer. She answered all of my questions. You need more people like her!
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October 2023 by Jon C.
Outside of the long wait times for customer service Daisy was great when I finally got to speak with her and then Seth took care of my issue. Overall have had a great experience with my loan process.
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August 2023 by emily santos
I recently became a member to this Credit Union with the assistance of Christopher Neves. Mr. Neves made the process extremely easy and he took the time help me find which accounts would be the best fit for me. Overall as a new member I will be recommending this credit union to my family and friends.
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July 2023 by Jon V.
amazing experience wonderful service awesome rates Will sign up for more Definitely telling all my friends and family to switch there Banking needs to this bank.
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July 2023 by Henry Van Ginneken Jr
I had a problem with one of my accounts and spoke to the manager Mr. Ramos. He immediately had me see MALA, a teller at US Alliance in Wayne NJ. What an experience, she investigated and fixed my problem and had me on my way in no time. She takes the words "Customer Service" very seriously. MALA you are the best. Thanks Again
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July 2023 by Frank B.
I first found this bank through my parents and since , I started coming here I have been satisfied with every interaction. The Employees are extremely kind and helpful and have always been making decisions in my best interest. I would definitely recommend this bank to friends and family!
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June 2023 by Salon Brugatto
Mala C helped me open my account and was very helpful with answering all my questions and even helped me set up my banking app! Thank you Mala for a wonderful banking experience
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June 2023 by Krysten Brugaletta
Mala C helped me open my account and was very helpful with answering all my questions and even helped me set up my banking app! Thank you Mala for a wonderful banking experience
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June 2023 by Krysten B.
Mala C helped me open my account and was very helpful with answering all my questions and even helped me set up my banking app! Thanks again Mala for making my experience stress free
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March 2023 by Prof Smith
Too long wait time to do a simple transcation. Poor customer services. They just let other customers cut the line.
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February 2023 by Frank Papasso
I had a great experience today the Wayne NJ branch. Branch manager Johnathan Ramos and teller Mala were very professional and friendly. They answered all my questions and helped me open a new account. When we were done they thanked me for my business.
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February 2023 by Monique Cleveland
I've been with the credit union at least 13 years,When it was in Hawthorne, it was to UsAlliance,When you go through the drive three it takes at least 20 minutes for somebody to answer you,an if you go in know body knows anything..?♀️
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December 2022 by wilson chen
This review is about this credit union, not specific for this branch.My initial experience with this credit union is ok until there is issue.I made a payment to usalliance credit card from my other bank's billpay. And it was returned due to my credit card was blocked. After numerous calls and messages, the block was finally removed. Then I forgot this bill and made the payment again just after the due date, and payment was poste after 1 day late fee/interest was posted. I asked if they can remove these fees/interests as the card was blocked initially and the payment was late just for a few days. Also I was always able to waive these kind of fee from my other banks. What they responded was " we are not a bank, we are credit union and have different policies than a bank. we don't ever waive these kind of the fees". So just following their own recommendation: do business with a regular bank and not this credit union. Bank will treat you much better than this credit union.
