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January 2024 by Aida
I wish I could have left a more positive review working with Roger on my car issues, but unfortunately the way he carried himself as a professional, I cannot. I usually like working with referrals and I was referred by my fiance's uncle who has worked with Roger for 30 years. From what I have heard, Roger is affordable when it comes to services, but I never had the opportunity to check this because does service on vehicles without a verbal authorization. Friday morning he called me and stated that there was an issue with work on my vehicle & presented me with a few options. He deliberately said "You tell me what you want me to do, give me a call later" to which I agreed. I gave him a call that very same afternoon after speaking with my father & I wanted to take my vehicle to another shop to take a look. When I called Roger, he raved about how much time he spent on my vehicle and how tedious the task was, but the job had been done & he quoted me the cost and then said "I'm never doing this again, this is a Christmas gift". I never authorized him to move forward with servicing my vehicle especially since he said he would wait for my call for me to tell him what to do. Saturday morning I arrive at the shop & all he does is complain about how much time he spent on my vehicle which was annoying to listen to considering, well, that's his job. I ask him 'I'm just trying to understand why you moved forward with servicing my vehicle when the understanding was you would wait for my call later on in the day". He abruptly responds with "Oh I don't remember the conversation, and you didn't tell me what to do and I didnt know what to do so I did the job". To which I politely challenged "If you didn't know what to do, why did you do service on my vehicle?" He then interrupts what I am saying, dismisses me & speaks directly to my Fiancé trying to make up for his mistake. My fiance is not paying the bill nor is he the owner of the vehicle & he was not in communication with Roger. To which I told Roger "I am speaking to you directly and the person you need to be speaking with is me, not him".Disappointed, I told Roger that I will no longer be bringing my business there. His childish, arrogant remark was "I have a thousand customers you're not hurting me" and I said "I am pleased you have a thousand customers. To your point yesterday of giving me a Christmas gift of completing unauthorized services on my vehicle, here I am paying you in cash on services you rendered on my vehicle without my authorization. You unlawfully moved forward with services on my vehicle" He then complained "Well if I do written agreements that's a lot of work for me " to which I responded "Written agreements should have been a standard business practice. The fact that you can't take accountability for this mistake is telling of your business practice"I wish I could have had a positive experience with Roger but I did not. I am pleased other members in the community have. Unfortunayely for me, Roger demonstrated his behavior as arrogant, condescing, lacking accountability & lacking basic business ethics.Roger should consider himself fortunate that all I have chosen to do is leave a review on the shop instead of calling the police to allow me to take my vehicle off the lot without paying a bill of unauthorized services. In addition to this, I could have also escalated this to NJ consumer affairs for unlawfully rendering services on my vehicle without my verbal or written authorization.Roger, I hope you take this interaction as a learning opportunity to enhance your basic business practices. If you can not recall your verbal communication with your consumers, that is a YOU problem. In order to protect the business and to continue providing service to the community, you need to have written agreements if you can't hold yourself accountable to recalling verbal agreements.If anyone chooses t
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January 2024 by Deborah
I can’t say enough good things about Foggy’s! If you have a warranty or not on your vehicle believe me Foggy’s will be a better experience and better price guaranteed.
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January 2024 by Justin Schwarz
Great place ... always fast and reliableThis will be the only place I bring my car anymore
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January 2024 by John Leonhard
Foggy's provides great service at a fair price. He runs his business like it should be run. With integrity ! HIGHLY recommended
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January 2024 by Jerome Alpart
Been using Foggy's auto repair for years. They are more than fair on price, a great group of mechanics and very reliable repairs.If looking, go for it.
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December 2023 by Angela Acevedo
Great service and very helpful and honest. I'm definitely going back with my Jeeps for any other issue. Thank you
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October 2023 by Steve S.
Always fast, friendly, and thorough. And definitely less expensive than other local repair shops. I never worry when I bring my car in for a repair or regular service that I am gong to overpay or not get the solution my car needed. I trust them! They're the best!
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September 2023 by Bill Grotz
Family with 6 vehicles new to Wayne. Luckily to have found Foggys Automotive. Roger and Brian are very nice and helpful.Services: Brakes
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August 2023 by Alyssa R.
It has to be said that the crew at Foggy's is simply the best. Roger and Brian and the rest of the guys are top notch. I've come to them over the past few years with car trouble in every shape and size, and they have taken care of me every single time.Bonus points for the fact that they've always been great about explaining the the trouble and what they're going to do to fix it. And not once have I ever felt like I've been taking advantage of -- as a woman who may not be up on all things cars -- this is important. These are the honest reliable guys you want fixing up your car.
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January 2023 by William18
Walked in to have 2 trailer tires mounted, they charged me a very fair price and actually acted like ppl not robots that hate their lives lolMake sure u look for the big bald guy when u get there they call him the tire expert lolVery cool and professional guys that dont want to just find something to charge u for and there isnt a lot of shops like that left anymore!Service: Tires
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January 2023 by Nancy Alfano
Roger went above and beyond to work with my schedule and replaced rear brakes on my small SUV for over $200 less than other quotes. Fast, reliable service!Service: Brakes
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December 2022 by Nancy A.
Fast, reliable service! Car needed rear brakes - great price. Roger went above and beyond to work with my schedule.
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October 2022 by Tiffany Tiffany
I continue to bring my car here for any repairs. They are great, very honest, good mechanics and fast.
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August 2022 by Angelo Timoldi
Left notes what I wanted dun two ground wires striped an new eye lids put on change me $150 job take 20 min got robedService: Electrical
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August 2022 by Donnovan Lyons
Roger was amazing. Took my details, ordered parts, called me as soon as everything was ready, and then fixed my car way more quickly than I expected at a quarter of the cost I was quoted by other body shops.Service: Body & Trim
