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March 2024 by LaTonya Joyner
I love Helzberg Diamonds! I always have a great experience in store. Yalina Scarlato has a beautiful personality and excellent customer service! She is always helpful and good and helping me select the best jewelry that suits my needs. Thank you Helzberg and Yalina, I will continue to come back and refer your jewelry to everyone I know!
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March 2024 by MELISSA CAMACHO
Jo and Mayra were very good to my husband and I. They were super nice, super sweet and very professional. We shopped at the Willowbrook Mall location. We got our original wedding rings back in 2006. We then got an upgrade to my wedding ring back in 2018. They were so helpful in giving us options and helping us choose the perfect jewelry for us.
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February 2024 by Ms. M. Vasquez
Subject: Exceptional Five-Star Experience at Helzberg Diamonds in Willow Brook MallI recently had the pleasure of visiting Helzberg Diamonds at Willow Brook Mall in Wayne, and I cannot express how delighted I am with the exceptional service I received. Every visit, whether for a new purchase or a routine ring inspection, has consistently been a fantastic experience.The team at Helzberg Diamonds in Willow Brook Mall goes above and beyond to provide top-notch service, and their commitment to customer satisfaction is truly commendable. The level of attention and care I received during each visit is unmatched, making every interaction a pleasure.I must specifically highlight the outstanding customer service provided by Yalina S. Her dedication to ensuring a positive experience is evident, and she consistently goes the extra mile to make customers feel valued and appreciated. Yalina's kindness and pleasant demeanor have made each visit memorable, and I am truly grateful for her assistance.Thank you, Helzberg Diamonds, for maintaining such a high standard of service and for having a team that genuinely cares about customer satisfaction. Yalina S., in particular, deserves special recognition for her exceptional service. I look forward to continuing my relationship with Helzberg Diamonds and recommending it to others based on the consistently outstanding experiences I have had.
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December 2023 by Bruce Faulkner
I love this place - every time I go the people are super nice and helpful.The manager in Willowbrook knows she stuff and helps you get exactly what you are looking for and takes cares of you like family.I wouldn’t get jewelry anywhere else
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December 2023 by Steven Medina
Mohamed was great and was super patient with me and my niece while we shopped for her aunt’s anniversary gift. Thank you to Mohamed and all the staff you guys were great!
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November 2023 by Emily Afflitto
Please do not give this business a single dime. They lost my sister's wedding ring and band, and rather than showing any remorse they continue to lie and refuse to make any thing right. Despite multiple efforts to give this store the chance to have the decency to make things right, they do not care to. The store manager is extremely rude to customers, and cares more about commission than the fact that they lost the most sentimental piece of jewelry a person receives.
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October 2023 by Flareburst
It was my first time shopping at a jewlery store and Yalina had been absolutely lovely with helping me and made the experience absolutely lovely. I will absolutely be coming back more often!
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September 2023 by noel delos reyes
Mohammed is very professional. He helped me find the right jewelry for my daughter, and my wife. I am very much satisfied with his service. I would definitely recommend mohammed to my family and friends. Thank you Mohammed!! You are awesome!!!!
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September 2023 by Tammie Whiting
Had a wonderful time at the Dana Augustine custom design show. Staff was great, and so helpful in making new designs for my old jewelry I didn't know what to do with.
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August 2023 by Hiram Quinones
Absolute great experience on a spontaneous walk in. The staff is amazing especially Yalina, Mayra, and Kat were so helpful in helping me decide on such a big decision. I will always remember that experience. Thank you! You have a customer for life!
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August 2023 by Linda D
I had the most AMAZING experience ever!!! Moe and Jo were beyond amazing. My bf has been looking for a ring for me and was working with Moe and Jo going back and fourth on it driving them crazy, finally he decided to just bring me in and have me choose and pick what I like since I’ll be wearing it forever. Not only was Jo super patient with my bf and took the time to really understand what he was looking for but she went above and beyond to help him. And when I came in, they were super helpful and welcoming and Jo was so so patient with me, and walked me through everything. I am beyond happy with the service and very excited with the outcome, it was everything I have ever dreamed of. Thank you guys!!!
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August 2023 by Christian Reyes Martinez
Thank you so much Helzberg Diamonds , and thank you Mohamed for your excellent service today! I will continue to come here! Great service. God bless you all!
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August 2023 by A Z
Yalina S and Mohamed S, are the best!!! I will admit I was very difficult to work with but they got the job done. Super patient super welcoming and super professional. The best in the business!
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August 2023 by Kellen Winowiecki
Mohomad said they were only running my credit to be approved which is fine and what I thought I agreed to see how much I was able to purchase but what he failed to inform me that what I was doing was opening a credit card and told him I was still unsure about what I was going to get. Then I get an email saying congrats on opening a credit card. Then received one in the mail a week later when I did not agree to purchase or agree on opening this account. Needless to say they lost my business before ever gaining my trust and was very pushy to begin with to make a purchase with not much info on what I was looking at or buying. So terrible experience and terrible customer care hoping I can get this card out of my name and off my credit score as soon as possible
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August 2023 by Alexandra Anschutz
5 Stars for Jess! She is fantastic and always so welcoming. Helped me pick out my wedding band a year ago and is always super attentive every time I come in for a cleaning.
