-
November 2025 by John Fantozzi
Buyers beware!! Bought two recliners ($1000 ea) and one year later, the fabric started coming apart. I called multiple times and was told by the salesperson (Brian) he would take care of it…. It’s now been 3-4 months and we still have not heard back.
Never agin will I patronize this business! They waste no time taking your order but if there’s an issue, they’re in no hurry. We waited three month's to receive this garbage.
Terrible customer service.
-
November 2025 by Mama fort326
Great place for furniture staff was amazing
-
November 2025 by Evelyn
Thank you Linda, for your service. We are expecting our furniture between 6-8weeks.
-
November 2025 by Mary Carroll
Had designer Maitri come to my home to help me with my design and she was awesome !! Linda the sales women help along side of Maitri. Together they are. Wonderful team!! Had fantastic results!
-
November 2025 by Howard Goldberg
La-Z-Boy should offer Docu-sign
-
November 2025 by James Gordon
Went in just to explore options and get a feel for pricing and styles, ended up buying two couches lol. The Black Friday deal even surprised the woman completing our transaction she said “wait this is cheaper than it usually is. What did the sticker say” could’ve been a good sales tactic but it felt candid.
Being able to customize the couches and chairs they have on the showroom and full delivery and installation is clutch. Highly recommend.
-
November 2025 by toby russo
I was at other furniture stores. But i felt more comfortable at yours. La Z Boy at RT 23 Wayne.
Brian was knowledgeable and answered all my questions. He's a fine salesman!
-
November 2025 by carol stauss
Linda was very kind, understanding and aimed to please. I made a call to the store and she was ready with all the information we needed to make our second purchase.
-
November 2025 by Dianne Ostella
First time buying from Lazy Boy. Extremely satisfied with the atmosphere, furniture selection and very friendly sales person.
-
November 2025 by Andrea Macgovern
We had a wonderful sales woman and the comfort is better than anything. I have purchased in 60 years.
-
November 2025 by MLR MLR
Great service at the store. Great delivery experience. Double recliner was ready when they said. Great quality. Thank you!!
-
October 2025 by Ed Gruber
If I included delivery, I would give 2 stars. But the store is awesome. Let me weave a tale. Put simply I was told by the store my old recliners would be taken apart (12 screws removed with a ratchet), and taken to the curb. Delivery comes as scheduled when my wife is home and, you guessed it, they won’t remove the screws. I deny delivery (can’t have two couches in a small living room), and when I call the store, they say the delivery guys said it’s because my wife didn’t sign a waiver. My wife lost it, called the store, and canceled the order. The store called back and offered an additional 5% discount on the already 30% off Labor Day deal we got. That’s another $900 off! My wife was happy, we rescheduled, I took the couch apart and moved it my myself, and the new delivery guys did a great job. No damage to the walls (it’s a tight hallway with a 90 degree turn at the top of the stairs) and no damage to the furniture. They were so good my wife still gave them a tip even though one of the guys was from the original crew that denied taking apart my couch. Manager Nermine was awesome throughout the process. She took a long time with us during selection and even sent an interior designer to the house. It really helped us pick out the right colors. I should have written this at the top: LA-Z BOY IS SOOO WORTH THE MONEY. American made and super comfortable, and it will last a long time. This furniture is replacing old La-Z Boy furniture that was 20 years old, and while we got our use out of the old couch, my daughter took the love seat and ottoman because they fit in her small basement and are still great shape, 20 years running this month.
-
October 2025 by Jeanet Sobota
Everyone that I came in contact with at the showroom was helpful and courteous
-
October 2025 by Marilyn Michaels
Excellent assistance with selecting the right chair for me.
-
October 2025 by Lyn Boyle
Easy going sales person, quality couch. Sold.
