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April 2024 by Annmarie Fairweather
Spent thousands of dollars on living room furniture then got scammed to buy a $500. protection plan for any future issues. I reach out after less then 2 years to get help with a recliner issue, multiple calls to no avail...beware of any offer of a Serveco protection plan. I have gotten the run around for 5 months no resolution its beyond disappointing, I expected better from Lazyboy.
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April 2024 by Jose Gonzalez
Mike was a pleasure to deal with. Great product, good price. Will update in 2 weeks after delivery.
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April 2024 by Barbara Krawiec
Sincere, heartfelt multitudinous thanks to Maitri Dave for her outstanding personalized customer service, exemplified by the way she generously applied her professional knowledge and expertise to our particular medical-related needs, which she sensitively heard and met in a most courteous and humble way that made our first-time LaZBoy purchasing experience one that makes us look forward to repeating! Ms. Dave’s tireless efforts on our behalf were those one might expect to receive from a relative or lifelong personal friend. Never before have we experienced the kind of customer attention displayed in so many ways over so many interactions from our entering the store to our taking delivery of and enjoying reclining in the “perfect” swivel rocker Ms. Dave went out of her way (and out-of-state) to find for us. Without a doubt, she has earned our utmost loyalty, gratitude and respect. She made every aspect of our experience confidence-evoking. And as an important aside, her interaction with us and the delivery team, led by Carlos, made our at-home experience a seamlessly pleasant one! LaZBoy, in general, and the Wayne, NJ store, in particular, is indeed blessed to have her providing top-quality service to everyday customers like us while representing them in a most exemplary way. Bravo!
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April 2024 by Nicole Kobernick
Beautiful quality furniture! Knowledgeable sales & design staff! Our sales associate, Linda & our designer, Maitri, were wonderful to work with! I am so excited to get my delivery this week and see the transformation of my home!
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April 2024 by Bruce Carl Meyers
Helpful and friendly salespeople, nice selection and some good surprise sales on small items (scored a couple of nice ottomans)
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March 2024 by Alfredo Zelaya
Great chairs and sofas
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March 2024 by MARY RIX
Looking for a recliner & they had many to choose from. Friendly, efficient staff. Easy process
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March 2024 by Chris Gluchoski
My mother wants to replace her VERY old recliner. We first went to that "other" big furniture store on rt 23 and although they do have a great selection of a broad range of furniture, recliners are not their strobg suit. The salesman wasn't very helpful. Then we went to La-z-boy. What a difference. Brian was very helpful and although he was juggling several customers at the same time, he gave everyone equal attention. We'll be going back tomorrow with a fabric swatch to pick out 2 chairs.
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March 2024 by Patricia DeMarco
Excellent quality furniture many optionsSales rep could have explained some of these options like upgrades but didn’t. then again I didn’t ask
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March 2024 by Mike Rome
Helpful, KnowledgeableFriendly service
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March 2024 by Joseph Gioia
The financing features are different at the store than what was advertised online - not cool. Also, inform people upfront that delivery will cost $100 instead of having them find out at the time of sale.
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March 2024 by Kathleen Porter
BUYER BEWARE DO NOT PURCHASE FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND LEAVE YOU OUT TO DRYOrdered a sofa and loveseat in November and was told 6-8 weeks. 3 months later it is still in production.Mike is the salesman that placed our order for us and trying to get any kind of customer support from him is a waste of time.
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February 2024 by Geraldine Fallon
I bough a love seat recliner yesterday . It was my second visit to the store. At first I was looking at a recliner that would recline flat like a bed. The love seat does not go quite lay flat but close and I liked the two seat choice. Linda was my sals women and she was so patient with me . Linda showed all the love seat recliners so I could make the best choice .
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January 2024 by coty jones
Disliked
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January 2024 by Gregg Dickey
So far so good. Price was fair and delivery arrangements follow up made. Let’s reserve judgment until sofa gets here
