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December 2023 by DAVID CHU
They are extremely rude..... I never ever see that much rude in my life.
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December 2023 by E- Unbox
Went in there just to see what they had and walked out with a green beanie, not bad on the sale that they had, 50% off for accessories so it was worth it!!!
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March 2023 by Tannya Cruz
Loft at Willowbrook mall in Wayne, NJ is my favorite store. The manager Simone Acevedo is always wonderful and extremely helpful always making my shopping experience very pleasant. I have shopped at other locations but the service I get at Loft Willowbrook and specially from Simone has always been superb.
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February 2023 by E Sayed
They are super slow in checking out shoppers . Their collection is good but the pricing can be different when you actually go to pay.They are located on the lower level in Willowbrook malll.The staff is not very friendly but I don’t blame them as the people shopping here can be annoying.
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February 2023 by Nadra Jabri
The store has a very very rude and disrespectful manager her name is kristina shes an african American women that should not handling any issues with customers
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November 2022 by Synthia Wilson
Respect,it’s definitely about my first word/knowing you have bills to pay/why be rude to paying customers n work on customer service
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August 2022 by ron bono
Extremely rude customer service, the employees talk smack about you right in front of you. Not courteous enough and extremely unhelpful. I would take my business to other amazing loft stores in NYC or Westfield Paramus they are welcoming and most go out of their way to help with anything.
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July 2022 by jesann Bello-Ryder
The sales associates walk around speaking in their native tongue not English & when you ask for assistance they flat out ignore you! They are not helpful with helping the client with Their orders and don’t even attempt to engage. Worst LOFT in JERSEY!! Stay away. Horrible location go to city place in edgewater the manager is the nicest person on planet earth
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April 2022 by Cooking with Yeya
Just went in to make a return. Went smoothly and they were super sweet!
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April 2022 by Benjamin Mendez
Disgusting Staff that works there. I’m an employee at Loft and we never behave the way these people do. Disgusting
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October 2021 by Olivia Wang
Extremely rude staff today, they were talking about me and my sister under their breath, insulting our physical appearance. When I tried to ask one of the employees a question, the other employee told them to ignore us. I've never had this experience in any retail store before and especially since today is Mother's Day, this behavior is unacceptable and these employees should be fired. To the manager of this Loft, please get your young employees under control.
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September 2021 by Cheryl Turman
I always find something I love!
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September 2021 by Liana M
The selecting of clothing here is great, but the staff make me feel uncomfortable. I won't be going back to this location.
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July 2021 by G Sarno
Nice selection of comfy summer clothes
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June 2021 by Olivia W
Extremely rude staff today, they were talking about me and my sister under their breath, insulting our physical appearance. When I tried to ask one of the employees a question, the other employee told them to ignore us. I've never had this experience in any retail store before and especially since today is Mother's Day, this behavior is unacceptable and these employees should be fired. To the manager of this Loft, please get your young employees under control.